Pitney Bowes customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Pitney Bowes.

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Viewing Pitney Bowes customer service reviews 26 - 50 out of 102
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28
Sep

Posted by Nevadawin


on 9/28/16 at 5:06PM

I had trouble with my Pitney Bowes meter, so they sent me a replacement base, which I installed today. They didn't bother to tell me what was going to happen with my fund balance, so I called them and so began five hours of torture. Their computer phone answering gave me a website address to look up the answer to my question. I tried that and got nowhere close to an answer. I called a different number at PB and get an automated menu that took forever to get through and never did get me to the right department. But, the device did recognize my telephone number and asked me if I was calling about my Tribal Support account, to which I replied yes. It then told me I had a delinquent account balance. After about 20 minutes on hold, I finally got to someone about my funds balance and they told me it would be credited to my credit card. I then asked about why I was told I was delinquent and they had to transfer me to another department. After about 35 minutes on hold, they came back and asked for my phone number and said the billing department was busy and they would call me "right back." In the meantime, I was finally able to determine they were showing a delinquent $161 balance, which I paid last month when it was due. I checked my bank account and saw that it cleared September 2nd, so I went to see the front and back of the canceled check, and could see that they credited the wrong account for my payment. So, I told them this and they said they would look into it and have the answer when they called me back. That was after a total of 90 minutes on this damned project and now, 4.5 hours later, they still have not called back.

I tried to reach them again by phone and eventually was told I could wait on line for 35 to 45 minutes or leave a callback number. I created a service order and told them to cancel my service... no response. I finally sent an email to their corporate office. They have totally divorced themselves from their customers. It takes an act of Congress to talk to a live person, and then they can't help you.

22
Aug

Posted by BirdieKate


on 8/22/16 at 1:06PM

Awful, awful, awful. Ridiculous layout - hey let's look at "your analytics" before letting me find the BILLS I NEED TO PAY. Closed cases - really? What case is closed? "You do not have the authority to look at this." I AM THE ONLY ONE WHO WORKS ON THIS ACCOUNT. Just awful. What a little monopoly of crap.

22
Aug

Posted by Angry


on 8/22/16 at 10:34AM

"We've successfully resolved your case *********." NOT. Case was closed with no resolution and no way to find out what they thought the resolution consisted of. Sell lease extensions months before the leases expire is the only goal of Pitney Bowes once they get their equipment into your business. Customer support starts with a robot..extended by a robot...and ends with a human robot. HOW do these people stay in business!!!

04
Aug

Posted by Diane


on 8/4/16 at 11:42AM

I wish I had the power to make decisions where I work, or start a postage business. The "under repair" line is absurd since that has been on the recording for at least 3 months!! It is IMPOSSIBLE to get to a human being and when I tried the email it is for supplies - I don't need supplies and I am most certain that an email will find it's way to the black hole. The web site is useless unless you just want to add postage or download an invoice, other than that USELESS!!!! So extremely frustrating, I would rather go buy rolls of stamps. They need more competition!! I'm going to attempt a letter but I am not holding my breath for any assistance.

13
Jul

Posted by pgatd


on 7/13/16 at 8:59PM

They single handedly have the worst customer service on the planet. what ever you do - do not buy any of their services. You call for help for something simple, like buying more postage for the meter and their call center doesn't help you and after they 'create a case number' I've waited days with no response. The email confirmation they sent me with a case number says to email them, yet the emails aren't even responded to.

13
Jul

Posted by Kzdavis2016


on 7/13/16 at 11:11AM

I don't think I have ever encountered a worse customer service department. Have called twice both times on hold more than 30 minutes, even tried to do a Live Chat, no response... How in the world can this company continue with this type of service...

06
Jul

Posted by Loosing Patients


on 7/6/16 at 10:37AM

Have been on hold for 68 minutes and still have not talked to anyone! How do they stay in business?

25
Jun

Posted by BizGirl


on 6/25/16 at 8:35PM

Something is very wrong at PB. Email response says they need 15 days to respond. No response after that time. Phone lines have unreal wait times. Any answering agents do not possess any information to be actually useful. Headquarters in CT already sold. Run, don't walk, away from this company.

19
May

Posted by LilyGild


on 5/19/16 at 1:01PM

Trying to start PB Smartpostage but have been on hold forever. My business partner is on the phone trying to straighten out a billing problem - and can't get a live person. She is about to throw the phone across the room. What's wrong Pitney Bowes?? If we did business this way - we wouldn't have a business.

14
May

Posted by hbw


on 5/14/16 at 6:54AM

Pitney Bowes new website layout really sucks. Too time consuming to get to what I want... billing. Too many screens to fumble through. Shows incorrect old data that has already been paid. What a mess. Main screen has APPS at the top and looks like it was designed for a 2 year old. Who cares about APPS. All I want is a concise website like the old one was.

02
May

Posted by Tresjour


on 5/2/16 at 6:06PM

Pitney Bowes makes promises it cannot, or has no intention of, delivering. Customer service is the pits. Long waits on hold, and if you do reach someone, they either can't or won't answer and pass you onto someone else. I've lost track of how many times a customer service agent PROMISED to get back to me with a resolution, and NEVER did. The only reason I'm stuck with this awful service is because my boss won't spend the money to go with a better service. PB may be less expensive during the bait & switch stage, but after that you get what you pay for.

21
Apr

Posted by nodoze


on 4/21/16 at 9:42AM

machine down for 4 weeks, they have no way to track replacement parts. if i wanted a new machine, though, sales could get me one next day. customer service sucks. calling india every time, answer inane questions and put on hold 3 or 4 times each call for a duration of over 10 minutes each time. may as well correspond with post cards already

18
Apr

Posted by Anonymous


on 4/18/16 at 1:30PM

I am getting very frustrated with Pitney Bowes. Every time you call for a service request you get somebody from the Phillipines. I called for service last week 04/14/2016, talked to a person by the name of Mary, she said she was going to help me and till this day nobody has show up.A

02
Mar

Posted by Anonymous


on 3/2/16 at 11:46AM

Do not go to work for this company. This is a very crooked business and i would suggest that all corporations cut ties with them. They treat their employees like crap, under pay them and they do not know what they are doing. I pray that I never see the people I dealt with there in public today.

14
Jan

Posted by Cranky Customer


on 1/14/16 at 12:06PM

Pitney Bowes has moved to the top of my list of difficult companies to deal with. Every bill I receive is wrong, they continuously try to bill me for service on equipment we disposed of LONG ago. And their billing practices are atrocious! It's bad enough that they now charge you $1 a month for the privileged of using their service, but the Due Dates are so short that the invoices cannot be processed via normal internal channels. Personally, I think they think if they bust their customers balls hard enough you will be forced to pay on-line, which save THEM a ton of money, in order to avoid their obscene late fees. They rival the IRS on fees.

17
Dec

Posted by Disastified Customer


on 12/17/15 at 1:10PM

I have been in purchasing over three decades and Pitney Bowes is probably the worst vendor I have ever dealt with. Terrible customer service, price gouging on supplies, poor quality products. Good luck if you ever have to phone them for any reason !

19
Nov

Posted by Anonymous


on 11/19/15 at 3:26PM

Really bad service. Way overpriced. Once they find out your leaving they will not respond in anyway to help you provide proper notification to avoid the renewal trap. Finally found that out on my own. Customer service rep indicated that I had to wait to notify them of the cancellation to a term within 30 days of the renewal. After reading the contract I find out that i have to notify them in writing within 120 days to NO LESS THAN 30 days. How lousy is that? Avoid this company at all cost.

11
Sep

Posted by Anonymous


on 9/11/15 at 8:43PM

Pitney Bowes customer service is not helpful and unprofessional. Our lease is suppose to expire this month and that was confirm by PB two months ago. However today I was told by PB that we have to pay lease for three additional months, beyond the terms of the lease agreement. Representative refused to explain why the lease agreement was extended unilaterally by three additional months and disconnected the phone call. I called twice again to obtain an explanation, but was told to "find somebody else to help you." I requested to be connected to the supervisor twice, and only on the third phone call I was transferred to the supervisor's voice mail. He did not return my call. I still did not receive any document or verbal explanation that would authorize PB to unilaterally add three additional months to the written lease agreement. I would strongly recommend to avoid dealing with this company!

11
Aug

Posted by Anonymous


on 8/11/15 at 4:42PM

As a small business we realized to lease a mailing machine was silly but we were stuck in the lease, when the time came to cancel no one was available, my spouse called and left several messages with no return call, no email, nothing! so we received a letter and there was an option with an extension, couldn't leave a message because the mailbox was full!!!, on hold forever and still no reply and my time is running out to cancel and I m afraid it will automatically renew!!! I just want out and I cant reach a live human being to do this , a simple feat you would think!

21
Jul

Posted by Mike


on 7/21/14 at 2:27PM

My Mail Station went out and they ordered our firm a new mail station. I have spent countless hours on the phone with many service associates who had no idea how to handle the problem nor how to contact the right dept. I kept getting transferred to different people who just handed me off to someone else. We have been customers for about 10 years now leasing our equipment and paying our bills. Please arrange to take back the old machine and the new machine that was delivered. I did speak to a service rep today for some time and she was to call me back and did not.

18
Feb

Posted by Grrrrrr


on 2/18/14 at 12:20PM

Horrible customer support.
Billing dept cannot even add properly.

Avoid at all costs.

03
Feb

Posted by Anonymous


on 2/3/14 at 8:03AM

Do not go near them unless you wish to be fleeced. Read the small print with a magnifying class, then chuck it away!!!

05
Oct

Posted by Clem


on 10/5/13 at 7:27AM

Our previous meter agreement stated that any changes in pricing had to be made in writing with 30 days advance notice. PB began charging us $7.99 per postage refill for refills under $50.00 that were previously free. No e-mail notification, no notification by US Mail, just started billing us for them. Then they signed us up to a new agreement with ALL refills free as stated on the agreement document we signed, and promised credits for the prior charges, and then immediately began charging us $7.99 per refill on the very day the new agreement took effect! This is the worst company in existence, with the possible exception of Comcast.

01
Oct

Posted by clebo1


on 10/1/13 at 12:23PM

Pitney bowes you Suck, No technical person can fix my system on arrival,lots or promises but short on performance,my arrival system has been own for a weeek, cannnot find a knowledgeable person to fix,ask for a service call with a restriction imposes by you from 12-5 p.m. in order to do this had to make my It personnel available to work with your tech.just called to find you where your teh is, got the run-a round as they claimed the tech assigned to me was tied up.i have nopt received a call all day here at Partners healthcare Newton Wellsley hoospital 2014 washington Street,newton lower falls. my arrival system has been down for a week.What gives pitney bowes.!!!???Service issues with pitney bowes,they promise you an elevator and give you the shaft!!!

20
Aug

Posted by Anonymous


on 8/20/13 at 7:46AM

Just got off the phone with the 5th customer service rep from Pitney Bowes trying to cancel my lease. Our company was destroyed by Sandy in October 2012. We had to relocate from New York to New Jersey. Pitney Bowes was notified of this move along with all of our other vendors. I requested the machine be taken back and was informed I still had 36 months left on my contract. When was this contract signed I asked?? March 20, 2013 was the answer. Outright lie!!!. The contract renewal was sent to the Brooklyn location - news flash - Pitney Bowes - wrong address!!! The renewal was never received! Never signed!

One would think there would be more consideration for a company that lost everything with Sandy and had to start all over. Not from Pitney Bowes . The almighty dollar is more important.

Viewing Pitney Bowes customer service reviews 26 - 50 out of 102
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