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Pitney Bowes makes promises it cannot, or has no intention of, delivering. Customer service is the pits. Long waits on hold, and if you do reach someone, they either can't or won't answer and pass you onto someone else. I've lost track of how many times a customer service agent PROMISED to get back to me with a resolution, and NEVER did. The only reason I'm stuck with this awful service is because my boss won't spend the money to go with a better service. PB may be less expensive during the bait & switch stage, but after that you get what you pay for.


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