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I had trouble with my Pitney Bowes meter, so they sent me a replacement base, which I installed today. They didn't bother to tell me what was going to happen with my fund balance, so I called them and so began five hours of torture. Their computer phone answering gave me a website address to look up the answer to my question. I tried that and got nowhere close to an answer. I called a different number at PB and get an automated menu that took forever to get through and never did get me to the right department. But, the device did recognize my telephone number and asked me if I was calling about my Tribal Support account, to which I replied yes. It then told me I had a delinquent account balance. After about 20 minutes on hold, I finally got to someone about my funds balance and they told me it would be credited to my credit card. I then asked about why I was told I was delinquent and they had to transfer me to another department. After about 35 minutes on hold, they came back and asked for my phone number and said the billing department was busy and they would call me "right back." In the meantime, I was finally able to determine they were showing a delinquent $161 balance, which I paid last month when it was due. I checked my bank account and saw that it cleared September 2nd, so I went to see the front and back of the canceled check, and could see that they credited the wrong account for my payment. So, I told them this and they said they would look into it and have the answer when they called me back. That was after a total of 90 minutes on this damned project and now, 4.5 hours later, they still have not called back.

I tried to reach them again by phone and eventually was told I could wait on line for 35 to 45 minutes or leave a callback number. I created a service order and told them to cancel my service... no response. I finally sent an email to their corporate office. They have totally divorced themselves from their customers. It takes an act of Congress to talk to a live person, and then they can't help you.


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