Read the reviews below to see the experience other people have had when dealing with customer service from Pier 1.
Still waiting on a credit from order #1206776 returned on 2/5/23. I've contacted the support team multiple times and received no response and no credit. Please advise on this order.
Very unprofessional to not even give a customer a reply after almost 2 months.
Hello, I returned order # 23647 and wish to receive credit to my Visa card. Pls confirm. It was a Christmas tree and only part of it was received. All has been returned to you. I have been in touch with your Customer Support about this & you have been kind, however, this has been unpleasant and I wish to see it finalized. Sam was wonderful! The vendor, not so much. But I need credit for this purchase. Thank you. Mary Ann Krauss
Went into the Lafayette Louisiana store and the store manager smelled like a bottle of whiskey and a carton of cigarettes. She was very unhelpful along with her staff. They are kind of acted like they didn't want to be there. I ask the store managers name and they said she was only filling in but Anne. I think she was drunk. I left without buying a thing and will not shop there again.
Sincerely,
No longer a customer of Pier One.
I am a long standing customer and LOYAL. The best spray and candle fragrance you
EVER have had is SPICED PEAR. Nothing compares!!!!!!!!!!!!
The Autumn Leaves was good but Spiced Pear is the BEST EVER!
Will you ever restore that fragrance?
Susan San Diego, Ca.
I was in the Mandeville, LA store today with my 83 year old mother in a wheel chair. First off,most of the aisles were not wide enough for her chair, but then she was embarrassed in front of the other customers when she tried to pay for her purchases and they refused to take her check. She is elderly and doesn't have a credit card or ATM. They said they only except checks to pay a Bill but not for purchases. Her money is as good as anyone else's. I live in California, but neither of us will be shopping at any of your store again.
Worst experience i've ever had in Pier One Greenbrier in Chesapeake , Virginia on 12/17. My daughter tried to return curtains without the receipt and was told we could not get an in store credit because they were considered a "high theft" item. The associate"s name is Melissa, she would not give me the manager's name and did not offer any resolution for the $200 curtains. The manager who's name I found out from corporate is Kelsey never came out to address the issue. Instead they asked me and my daughter who is 9 months pregnant to leave the store. We chose to stay until the issue was resolved so they called the police. My daughter has purchased many items from this store including furniture. This incident was so upsetting to her that it sent her into premature labor. There was absolutely no reason to be treated in that manner. We will never shop at Pier One again and we are sharing this incident to many of our friends and family to do the same. I spoke with the corporate office they told me that someone from the regional office would be contacting me about this. To date, I have not herd from them so I feel it is necessary to ensure someone is aware of the treatment so it won't happen again. Melissa was so rude and was not interested in trying to help us and the fact that Kelsey the manager did not come to talk with us to discuss the issue is totally unacceptable.
I have been calling Pier 1 customer service for 3 days!!!! since July 3rd I have a Pier ! CC, but I lost it. I bought some acrylic glasses on my phone & it didn't show Freeship coupon, when I pulled it up on my computer it did. I want the 7.00 taken off my CC!!!No one answered the phone in customer service, this is AWFUL!!! for 3 days!!!!
I have been trying to log on with a new password and my user name nothing works.
then I put in my reference info": BD inital and last name and that says its wrong. Is that right? also please send me a new password, and Confirm my user name as Broddee 21 and for the text, its the number you enter, right. help. get me on!! thanks....
I was in Palm harbor fl today to purchase 5 picture frames Monica store manager was at the check out I asked if they were on sale she said she didn't know. I immediately went back and brought to her the sale sign which was 30per cent off, she became angry and took the sign back and then refused to check me out stating I know must wait for someone else to check me out....Needless to say I left without purchasing anything as I have never been treated so rude. I called back to speak with a manager only to find out she is the manager. Long story short you lost a $65.00 sale went to TJMax got beautiful designer frames for $16.00. Will not shop this store again.
Dec 16 2015
Hello, I was in your store today in Geneva IL. There was this lady in there who had asked for some help. The clerk started talking real loud and the lady politely asked her is she could not speak so loud as she has a hearing device and it was really loud and it echoed. I stood by and saw the lady back away from the clerk.The clerk then walked away. She then proceeded to look around the store and again explained to the other clerk about the hearing device and then finally left. As I was looking around I heard the Mgr say to the other clerk I was so mad I could have smacked her in the face. I was astonished to hear this. How did I know she was the mgr. I asked the other clerk for the mgr so I could tell her about what took place she then told me who was on duty and she said that it was her.The lady that was talking so loud.. Needless to say I left the store. I don't think I will ever enter that store again, in fact I know I will not. One very unpleasant experience. This lady does not belong on the floor working with the public, or in any other customer service position.
Ordered product at online web site for pickup at local store. Received telephone call later that day stating items were not available for pickup at store and the order was being canceled. Was told if I still wanted the items I could reorder online and have it shipped. I inquired about the original charge and was told it was canceled and would not be charged. I checked my credit card purchases and it has been charged. It will take an undetermined time before my funds will be reinstated. Called Customer Service Support line. No support given just a rude rep who attempted to talk over me and was unable to provide actual support. This is the first time I have attempted to purchase from Pier One and it will be my last. If this is your norm for customer relations your market share will continue to be less and less.
I purchased over $1500 worth of furniture on Dec 27,'14 at the Northville, Mi store.I purchased the Alton sofa in Russet off the floor.It does not come w/arm covers.I went to the Canton, Mi store to inquire about purchasing swatches to make my own.I was told to do this on line, when I tried on line I could not, I went into the Northville, Mi store.Tracey there helped me.She said the swatches were no longer able to be ordered, the fabric and/or sofa is discontinued but that store had two swatches and it showed other local stores had swatches as well.
I called customer service from home &spent-literally-45 minutes trying to find somebody to help me out.I spoke to 3 different people.Jerry,(female)who 1st took my call was nice &tried to help, she gave me to Matt who was less nice "sorry we don't carry it anymore, you can't purchase fabric swatches from the stores, they must be returned". I asked for his boss, Matt tells me "they will tell you what I just did" he gave me to Tiffany who finally explained why I couldn't purchase discontinued swatches.
If the stores and/or Jerry & Matt would have understood your policies better I would have been helpful and I wouldn't have spent 45 min on the phone and more time in the store trying to find an answer.You need to inform your employees of your policy, I wasted 45 min on the phone talking to three different people before I got an answer. The first 2 thought the company destroys the fabric that it was refusing to sell to a customer. stupidity.
I was not allowed to purchase the swatches in store because they had to be returned to the corporate offices. I do not understand why you do not offer customers the option to purchase swatches of fabric or why you do not offer arm covers. Am I the only one with messy kids, really? I can't say I would never buy from Pier 1 again but this experiences has made me want to look elsewhere. How can you justify to me you'll take my $1500 but I can't buy $10-$40 worth of fabric...that you discontinued?! It's frustrating & irritating.
A positive I will leave you with: Tracey and Jill in your Northville, Mi store are very helpful, Jerry (female) that first took my call tried to be helpful and Tiffany who finally was the one who could explain WHY swatches were not available to purchase was very helpful and understood why I was so frustrated after spending $1500 on goods and merely wanting to buy $10-40 worth of discontinued fabric. Please offer arm covers and please educate all your employees of your own store policies. I wasted a lot of time chasing a dead end.
I recently received a flyer with a $10 off coupon attached. I went to the Frankfort, ky store and spent over $100.00 and was told I had to have a Pier One card to use this coupon. I am a frequent Pier One customer but have never had the credit card. I don't understand why I was sent this coupon if I'm not eligible to use it. The staff really didn't understand why I had gotten it either. Please advise.
Dear Sir or Madam:
On Sunday, July 20th 2014, I purchased the Serena 5-Pillar Holder ), as a housewarming gift from your Pier 1 Imports location at 3550 State Rd 38 E Lafayette, IN 47905-5121, Store #568. I was assisted by the store manager, Liz, and checked out by another store associate. The item was not wrapped properly in paper, but placed wholly into a store bag.
Leaving directly from the store to the housewarming, upon arrival I noticed that one of the large glass cylinders and one of the small glass cylinders were cracked, the larger having a large chip, as well.
I returned to the store on Monday, July 21st 2014 and approached an associate and explained the situation, asking her about the possibility of purchasing replacement cylinders. She informed me that she would check, as the one I purchased was the only one in the store. I let her know that I would browse and await her answer.
She approached me the first time and told me that she needed to speak with Liz in order to approve another Serena 5-Pillar Holder being shipped to the store. At that time, Liz approached the counter and I explained to her the situation as well. She apologized and mentioned that she couldn�t believe it was wrapped, as it was your policy. I informed her of my request to purchase replacements as I understood that sometimes accidents happen and as I am a very frequent customer at that location and never had a problem before this. The associate then told Liz that they were checking on replacements and I let the counter to continue browsing.
A few minutes later, the associate approached me and informed me of their inability to order replacement cylinders only as we walked back to the counter. I asked if there was anything in the store similar that I might possibly use, and that is when the associate said that Liz told her that, ââ?¬Å?there was nothing further they would do to assist me, as I probably just dropped the bag and broke them myself.ââ?¬Â? and was, ââ?¬Å?trying to get something for nothing and attempting to get one over on them.ââ?¬Â?
Upon hearing this, I was outraged at having been accused of such a thing after offering to purchase the cylinders; never did I ask to exchange the item. I let her know that, had I dropped the bag as I was being accused, wouldn�t all the glass been cracked, if not broken? And requested to speak to Liz personally regarding this matter. She left and returned shortly, informing me that Liz was assisting another customer but had, again, reiterated the she said they would do nothing to assist me and I was wasting my time.
At this point, I was not only extremely insulted (as these conversations were held in front of other customers), but humiliated at being accused of outright lying about what had happened. I was asked for the receipt, in which I again informed her that I had not brought it with me as I had not intended to either return the item, or exchange it and had not asked for either. She said that Iââ?¬â?¢d, ââ?¬Å?be waiting for a whileââ?¬Â? if I intended to wait to speak to Liz.
I was almost in tears at their treatment, asked for the cylinder back which I had brought to the store with me to show them, and told her that I was insulted, humiliated and hurt and wanted nothing more to do with them.
I have been both a loyal and frequent customer of Pier 1 imports for the past 15 years, having purchased two sets of outdoor furniture, as well as numerous gifts and home d�©cor items and am appalled at being treated in such a disgusting and disrespectful manner when I was nothing but kind to both of them, and trying to be understanding about the item not being wrapped, as this was the first time anything like this had happened. I can not imagine that your store manager would have the authority to, not only mistreat your customers, but to humiliate them and refuse assisting them.
Please understand that, as the reader of this letter, I know that you are not responsible for what happened, and I do not want to come across aggressively to you in any way. I am just thoroughly upset by this occurrence and would really appreciate your response and, hopefully, a means of resolution.
I appreciate your time and assistance.
Southern hospitality reigned at the Daphne, AL Pier One store today, as employee, Heather, extended an act of human kindness and concern for a new customer. Having just moved into the area, I had purchased a piece of furniture several weeks ago, and had been unable to find someone to deliver it to my new home. After calling the store to inquire as to whether anyone knew a delivery person, I received a call from employee, Heather, who said that she could put the item into her SUV, and would be happy to deliver it to me at the end of her shift in a few hours. Her generosity and genuine concern for my situation touched my heart, and helped me overcome another hurdle in the "getting settled ' process. Everyone in the store has been so helpful and attentive to the needs of this elderly, new customer.
I might have a big long letter about the customer service rep who helped me last Saturday, but my computer died and I can't find the letter. The person was in Ft Worth, Texas, and her name was Gayle W. I think. So good I accidentally got disconnected I had the new person who answered this time, get her back for me to continue my order. Extra great service!
yesterday 1/8/14 I received my pier 1 statement for 23.55. The due date for a payment was 1/16/14 at 5pm, leaving only 8 days to read ,and mail the payment and for it to reach an out of state payment center. I believe that is not permissible by law. there needs to be at least 20 or 30 days , I'm not sure which given to make the payment. So I decided to take my payment into the store that my wife made the purchase at so it would not be late.
When I arrived there was no one at the counter. It is a very large store in woodlands hills ca. One sales girl was on the floor helping a customer and another was putting away some candles on the shelf at the back of the store and oblivious to me and 3 other customers. I found her and asked if she would take a payment from me and she did not answered as it appeared that I was bothering her. she did however come to the counter but asked a lady that was there if she could help her and the lady told her that I was there first but the sales person kept on ignoring me until I said did you hear that the lady said that I was here first. She then took my statement and 25.00 that I gave her and put the entire amount on the account. My balance was only 23.55 so she didn't even look at what she was doing. If I would have given her 2 twenty dollar bills or more she would have put it all on the account as she never looked beyond the account number on the statement. when I asked her why she put more on the account than my balance was, she called over the other sales girl who said she was the manager on duty. This person began to explain why the other sales girl was stocking the shelves instead of waiting on customers because she can multi task. When I asked her why she gave the store more of my money than I owed she looked at me and said she didn't know. I guess that comes with the multi tasking. What a sad experience I had with Pier 1 yesterday.
I purchased several items for a total of $700 on 8/25/13 at the store in Walnut Creek CA. I was told by the salesperson that if I applied for a pier 1 credit card I would receive 15% off. She also told me that if the item went on sale I could bring in my receipt and receive the added discount. When I came into the store I was told I could have either the credit card discount of 15% or the sales price-not both. This was clearly not what I was told. I called customer service-they apologized for the misinformation I received but would not make any attempt at cinpensating me for the aggravation I have experienced because their sales personal do not know their store's policies. I have cancelled my credit card with them and I refuse to ever shop in any Pier 1 store again. Customer service was unaffected to hear they would loose my business.
I am a 63 yr old retired registered nurse who is recovering from major surgery from damage from cancer treatment. I was publicly insulted and humiliated by a Pier 1 manager at your La Grange, IL store on 7/6/12. Her name is Debbie (refused to give me her last name). The store is located at 15 N. La Grange Rd. I purchased 2 red DNG cushions
#264970 from the sales clearance rack on 04/02/13, before I fell ill. The clerk Hadley #107 assured me that if they didn't match in my kitchen I would be able to return them.
Now that I am semi-recovered I brought the cushions back to the La Grange store where I was accused of trying to return damaged goods and accused of removing 4 buttons from the front of both cushions. All 8 buttons on the reverse are intact. When I tried to tell her I had bought them that way, Debbie implied I was lying. I expected to be told it had been too long since the purchase or I could only get store credit. Instead I was accused of trying to defraud the store.
I have never in my life been spoken to the way this women spoke to me!!!
