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I purchased over $1500 worth of furniture on Dec 27,'14 at the Northville, Mi store.I purchased the Alton sofa in Russet off the floor.It does not come w/arm covers.I went to the Canton, Mi store to inquire about purchasing swatches to make my own.I was told to do this on line, when I tried on line I could not, I went into the Northville, Mi store.Tracey there helped me.She said the swatches were no longer able to be ordered, the fabric and/or sofa is discontinued but that store had two swatches and it showed other local stores had swatches as well.

I called customer service from home &spent-literally-45 minutes trying to find somebody to help me out.I spoke to 3 different people.Jerry,(female)who 1st took my call was nice &tried to help, she gave me to Matt who was less nice "sorry we don't carry it anymore, you can't purchase fabric swatches from the stores, they must be returned". I asked for his boss, Matt tells me "they will tell you what I just did" he gave me to Tiffany who finally explained why I couldn't purchase discontinued swatches.

If the stores and/or Jerry & Matt would have understood your policies better I would have been helpful and I wouldn't have spent 45 min on the phone and more time in the store trying to find an answer.You need to inform your employees of your policy, I wasted 45 min on the phone talking to three different people before I got an answer. The first 2 thought the company destroys the fabric that it was refusing to sell to a customer. stupidity.

I was not allowed to purchase the swatches in store because they had to be returned to the corporate offices. I do not understand why you do not offer customers the option to purchase swatches of fabric or why you do not offer arm covers. Am I the only one with messy kids, really? I can't say I would never buy from Pier 1 again but this experiences has made me want to look elsewhere. How can you justify to me you'll take my $1500 but I can't buy $10-$40 worth of fabric...that you discontinued?! It's frustrating & irritating.

A positive I will leave you with: Tracey and Jill in your Northville, Mi store are very helpful, Jerry (female) that first took my call tried to be helpful and Tiffany who finally was the one who could explain WHY swatches were not available to purchase was very helpful and understood why I was so frustrated after spending $1500 on goods and merely wanting to buy $10-40 worth of discontinued fabric. Please offer arm covers and please educate all your employees of your own store policies. I wasted a lot of time chasing a dead end.


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