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Hello, I was in your store today in Geneva IL. There was this lady in there who had asked for some help. The clerk started talking real loud and the lady politely asked her is she could not speak so loud as she has a hearing device and it was really loud and it echoed. I stood by and saw the lady back away from the clerk.The clerk then walked away. She then proceeded to look around the store and again explained to the other clerk about the hearing device and then finally left. As I was looking around I heard the Mgr say to the other clerk I was so mad I could have smacked her in the face. I was astonished to hear this. How did I know she was the mgr. I asked the other clerk for the mgr so I could tell her about what took place she then told me who was on duty and she said that it was her.The lady that was talking so loud.. Needless to say I left the store. I don't think I will ever enter that store again, in fact I know I will not. One very unpleasant experience. This lady does not belong on the floor working with the public, or in any other customer service position.


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