Flag Pier 1 Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Worst experience i've ever had in Pier One Greenbrier in Chesapeake , Virginia on 12/17. My daughter tried to return curtains without the receipt and was told we could not get an in store credit because they were considered a "high theft" item. The associate"s name is Melissa, she would not give me the manager's name and did not offer any resolution for the $200 curtains. The manager who's name I found out from corporate is Kelsey never came out to address the issue. Instead they asked me and my daughter who is 9 months pregnant to leave the store. We chose to stay until the issue was resolved so they called the police. My daughter has purchased many items from this store including furniture. This incident was so upsetting to her that it sent her into premature labor. There was absolutely no reason to be treated in that manner. We will never shop at Pier One again and we are sharing this incident to many of our friends and family to do the same. I spoke with the corporate office they told me that someone from the regional office would be contacting me about this. To date, I have not herd from them so I feel it is necessary to ensure someone is aware of the treatment so it won't happen again. Melissa was so rude and was not interested in trying to help us and the fact that Kelsey the manager did not come to talk with us to discuss the issue is totally unacceptable.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video