Panera Bread customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Panera Bread.

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Viewing Panera Bread customer service reviews 1 - 25 out of 397
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01
Nov

Posted by Anonymous


on 11/1/23 at 4:23PM

I stopped in at Panera's in Kokomo,Indiana this morning.
I was the only customer at the counter at the time. There were employees walking back and forth behind the counter. I realized they were probably busy, but no one acted like they saw me or said that they'd help me soon. It was like I wasn't there. After waiting long enough for them to have greeted me, but they didn't, I just turned and left.
I'm glad I don't know names because I'm not looking to get anyone fired. It just seems that they should be more aware of customers. After all, without customers, there would be no Panera's.

20
Oct

Posted by Anonymous


on 10/20/23 at 10:52PM

Love paneras but your crust is so tough it seems that you would have a bread with a tender crust for us people that h a very false teeth so we didn't have to throw the crust away. Thank you.

06
Oct

Posted by Scott


on 10/6/23 at 8:14AM

Panera bread in Roseville ca is allways out of bread I ordered a hot sandwich and they told me they were out of bread and that if I wanted the sandwich I would have to have it on a Begal roll this is miss representation from what the menu says gjis is not the first time Panera has ran out of bread so this probnerds to be fixed the manager of this place doesn't get it maybe she dosent know how to figure how much bread to make Panera train her it's the Panera store in Roseville ca on Douglas blvd

01
Aug

Posted by Anonymous


on 8/1/23 at 5:03PM

I feel so disgusted after being charged $30 for 2 sandwiches at the Fremaux Panera in Slidell, La.
I wanted a turkey BLT sandwich on baguette bread. The girl taking my order said they couldn't make it. I asked why and was told- they just couldn't.
I said in a non confrontational way I was driving to the window so they could explain why it couldn't be put on baguette.
I was met at the window by a manager that greeted me with stern frown and irritated to be bothered by customer that dared to ask for a change of bread.
The manager told me that sandwich wouldn't fit on a baguette. I should have driven off after receiving such negative treatment simply for asking for a different bread.
The cashier was a snob and with no sincerity told me to have a nice day. I asked for an itemized receipt which was not in the bag. She rolled her eyes as she produced it.
I have eaten Panera bread sandwiches for years all over the South Eastern USA and never had a bad experience.
$30 for two sandwiches.
I am so disgusted with my experience I don't even want to eat it.

07
Jul

Posted by Scott


on 7/7/23 at 9:53PM

I would like to give my personal and professional view of the Panera restaurant located at 16836 W. Devonshire St. Granada Hills, Ca.
I have been a patron of this particular Panera for quite some time now and will continue to be a patron for a long time to come. My wife and I have regular dates there, and I have professional chess players come and play professional rated games many days and nights every week.
I myself am a Senior Tournament Director for US Chess, which is the governing of chess in the USA. I'm also a professional Arbiter for FIDE the governing body of professional chess in every country of the world. Therefore I am very particular where I bring my players who are all professionally rated players themselves.
I, my students, players, parents, etc., are all very happy with this particular Panera. The food is excellent. The atmosphere is always conducive to playing the best chess possible. The staff from the General manager Joel, to Destiny, Esperanza, and many others are always courteous and friendly to us, and to myself. I know professional people when I see them, and the staff at Panera are exactly the kind of persons I choose to be around. They talk and treat us like family which we all find so rewarding. Most restaurants do what they do for tips or other second rate reasons. The staff at Panera simply do it because that's what they are inside. Integrity, honesty, and sincere friendliness goes a long way in keeping customers. If you knew me and how I am you would realize the truth of my statements. You are free to contact me to get my personal information and check my credentials with US CHESS. I felt it neccessary to state how I feel about Panera and their workers.

Sincerely,
Scott Hunt
Pasadena Chess Organization;
West Valley Chess Organization;
Royal Spartan Chess Organizations;
Beyond Chess Organizations.

Continued success to Panera.

10
Jun

Posted by Anonymous


on 6/10/23 at 12:26PM

Your food and service are excellent. Your teas and juice drinks USED to be, not only delicious but low in sugar, calories and caffeine, Suddenly, they're supercharged with caffeine and sugar. Don't understand the dramatic shift. You used to seem so proud of the health of your drinks listing the sugar content of those compared to soda and other drinks. I used to really look forward to the exotic flavors that were low in sugar and caffeine instead of the "supercharged" drinks that you have now. So now...I just eat the meal.

14
May

Posted by [email protected]


on 5/14/23 at 1:48PM

My friend and I went to Panera by Target in Panama City. Near starfish lane/road. The young man who took our order was very pleasant and efficient. We had to move to 3 different tables because they were dirty. While eating how dirty and messy the restaurant was. Dishes piled up so you could barely stack up when you leave. Floor very dirty and finally no toilet paper in ladies room. I went to the end of the counter where you pick up the order and asked to speak to the manager. While waiting I looked in the meal
Prep area. The garbage bin overflowing and tras on the floor. This is not what I expect from Panera.
When the manager came and I told him these very thoughts he said I'll take care of it and turned away from me. I don't have any expectations that next week it won't be the same. Too bad.

10
Apr

Posted by Kathleen Connolly


on 4/10/23 at 5:47AM

Hello - I am a member of your sip club and go every morning to the location on George Washington Highway, Lincoln RI.
I don't know what has changed in the last 2-3 weeks but your light roasted coffee is absolutely awful. In fact it was the subject of conversation this morning among those who go each day. It is bitter and I can't drink! And many others can't either.
Don't know what's changed but it's not good. I complained this morning to one of workers and they said many people have also been complaining.
Since this has happened I no longer go to Panera for coffee on the weekends.
I hope it changes.
Thank you

19
Mar

Posted by Anonymous


on 3/19/23 at 5:12PM

Advertising small Napa almond chicken salad sandwich for $6.19 and charging $7.79 plus .68 tax.
$8.47 total. I asked why, he said
The prices have gone up. I said. You cannot do that. I asked to speak to the manager. She said the same thing. The board plainly stated $6.19. I said you can't do that, it is against the law! She shrugged. At least, before changing your prices to current prices, they should have given me what was advertised.
WOW, has the world cha get si ce I was in retail. Anything goes now!

18
Mar

Posted by Anonymous


on 3/18/23 at 4:28PM

Just paid $15.80 plus (tax?) for two take out soup portions in containers smaller tha a mid-size cottage cheese container.
I believe your food is good but some is way overpriced.
Even the Pick Two is overpriced. On the other hand if you stopped giving the chunks of bread out with everything you could maybe increase portions or decrease the prices a little. Either way we will use up out gift cards and never go back.

12
Mar

Posted by Yvonne Gonzales


on 3/12/23 at 6:35PM

I am trying to CANCEL MY SUBSCRIPTION.
Please direct me to the right contact to make this happen.

10
Mar

Posted by Tammy


on 3/10/23 at 10:19AM

On 3/9, I ordered 2 pastry rings to be picked up at he Lodi store at 6:10 am on 3/10. When I walked in the girl behind the register noticed I was looking for an order and asked me for my last name. She walked over to talk to the girl behind the coffee then went into the back. The girl from the coffee moved to the register to help a customer that came in after me. After helping that customer, she thenasked if I could be helped. I told her that I was being helped, that I think the girl went in the back to get my order. The employee behind the counter then informed me that they don't have pastry rings right now. I am not upset that there were no pastry rings, what I'm upset about is that no one informed me that they didn't have my order. Why didn't someone let me know right away and I was left waiting until after helping other customers. I would have ordered something else, but I was so upset I walked out. This is the second time I had a negative experience at this store and can't believe how unprofessional the employees are. I wish I would have asked for their names.

10
Mar

Posted by KP Edwards


on 3/10/23 at 9:14AM

I will no longer buy gift cards from Panera for gift giving. Their customer appreciation of providing a $10 gift card with the purchase of $50 is not convenient and weighs on the probability it won't be used. The "appreciation" card cannot be used until January although purchased in the beginning of December and then expires within a month. My buying of gift cards will only go to other businesses who truly appreciate their customers with GENUINE offers that can be used when it is convenient for me to do so.

10
Mar

Posted by Tammy


on 3/10/23 at 7:51AM

On 3/9, I ordered 2 pastry rings to be picked up at The Lodi store at 6:10 AM on 3/10. When I walked in at approximately 6:15, the girl behind the register noticed I was looking for an order that wasn't there, and asked me for my last name. She walked over to talk to the girl behind the coffee then went into the back. The girl from the coffee moved to the register to help a customer that came in after me. After helping that customer, she then asked if I could be helped. I told her that I was already being helped, that I think the girl went in the back to get my order. The employee behind the counter then informed me that they don't have pastry rings that I ordered right now. When I said something to the girl, she didn't understand my point. I am not upset that there were no pastry rings, what I'm upset about is that no one informed me that they didn't have my order. Why didn't someone let me know right away and I was left waiting until after helping other customers? I would have ordered something else, but I was so upset I walked out. This is the second time I have had a negative experience at this store and can't believe how unprofessional the employees are. I wish I would have asked for their names. Thank you for your time.

06
Mar

Posted by Don’t kniw


on 3/6/23 at 12:42PM

Today I had a very unfriendly order taker at the Oabera in Brentwood Blvd in St. Louis. She was poor communicator, seemed to be doing me a favor by taking my order. On 1-10 basis with 10 being excellent, she was a 2. I'd say 1, but at least she got the order right. You need people with friendly customer attitude.

28
Feb

Posted by Yvonne Gonzales


on 2/28/23 at 5:36PM

I am trying to CANCEL MY SUBSCRIPTION.
Please direct me to the right contact to make this happen.

25
Feb

Posted by Anonymous


on 2/25/23 at 11:00AM

Re: Store 203596
It is nice that you provide employment to developmentally challenged individuals so thay can feel productive. I'm sure Drew appreciates your support and everything will become routine for him in another month or so.

19
Feb

Posted by Anonymous


on 2/19/23 at 10:38AM

I'm writing regarding my visit to Panera at Plattsburgh NY where i ordered a homestyle chicken noodle with a smokehouse BBQ chicken sandwich which were a huge disappointment . I have visited locations in Massachusetts which was delicious.
Has the menu changed recently because i was so disappointed in the taste of my lunch.

14
Feb

Posted by Sue


on 2/14/23 at 10:10AM

Your Bag Restock was a joke. Great Marketing.

11
Feb

Posted by Anonymous


on 2/11/23 at 3:15PM

why do you hire so many very rude managers and assistant managers? I am in Sarasota, Fl and not all are that way, of course, but a good many over past 4 yrs..especially at univ parkway and tuttle ave. then If I report it, nothing is done. This is causing you to lose customers. I used to have breakfast at Panera every day. Then after nothing was done to an over the top rude assistant manager 3 yrs ago or so- I stopped coming. now I give it a try every 2-3 mnths and each time it's the same old thing and I say, "never again!" My current experience was today with Alissa, the manager there. I have a rare disabillty she puts down, (I am 75) she comes up to me belligently to take my order and makes snide comments..totally inappropriate behavoir for any manager, but not as bad as the 2-3 previous ones..all had attitudes.

19
Jan

Posted by Mel


on 1/19/23 at 5:32PM

I was extremely pleased with the customer service today at your store in Tarpan Springs #204158
I was placing an order for my disabled friend who was in the car, unfortunately you did not have the item she wanted. I had to go out to the car to get a "revised" order. The first cashier was extremely kind and said no worries
When returning I placed my order with a different cashier and I forgot to tell her to go. The "manager" who appeared to be trying this cashier took care if it immediately with a smile even thou the order was already ready ! The cashier was Linda order # 119407 I wish I had the name of the first cashier and the manager! Please pass along my thanks to all
Thank you for your kindness and professionalism

09
Jan

Posted by Anonymous


on 1/9/23 at 1:17PM

I would just like to sing the praises for the Panera restaurant located on Patriot Highway, Fredericksburg, Va 22408. Those guys and gals work very hard to give outstanding service to their customers. They are very friendly and I cannot recall when my order through the drive in window was not right. They need a well earned raise on their paychecks!

04
Jan

Posted by Mary


on 1/4/23 at 8:29AM

Your bagels are so small and when they get sliced one of the halves is so thin!!!!!!! Mary

30
Dec

Posted by Anonymous


on 12/30/22 at 7:00PM

I went to the Panera's on Hyland Dr. in Rochester, NY on 12/29/22. The sandwich bread was hard, I didn't get a dill pickle (which I asked for), the person taking the order was concerned with writing an email address down for someone (rather than paying attention taking my order), and the soup didn't take like it should.

17
Dec

Posted by Anonymous


on 12/17/22 at 6:16AM

I drove thru drive thru this morning. Staff acted if I was bothering them. I got a chai tea latte and two cinammon crunch bagels and cream cheese. I took one dip of chai it was awful. Poured it out when I got home. The cashier who was uninterested asked if I wanted sliced/toasted to which I said no was of course sliced. This used to be one of the great places to go I won't be back,

Viewing Panera Bread customer service reviews 1 - 25 out of 397
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