Posted by Anonymous
Hello,
Would you happen to know the name of the union and the local number, for flight kitchen workers at Northwest Airlines in the early 1970s? IF so could you please send it to me at Thanks so much,
Kelly Mulleady
Northwest Airlines customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Northwest Airlines.
08
Apr
09
Jan
Posted by [email protected]
My old card -do I have fly points from when I traveled business 2001
Ms Sandra L Lee
08
Nov
21
Mar
Posted by mare
My friend and I just made our reservations to fly from ogg to sea on may 9th 2012 today. I flew to ogg in feb 2011 and ret to sea may 2011 and back to ogg nov 2011. I checked 2 dogs into cargo both times. I am now returning on may 9th and cannot take my two dogs back on the same flight. I had to book two flights, whereas my friend goes earlier in the day to sea with one dog and I go later with the other. This may seem like no big deal to you guys, however, It is actually a huge hassle for us. We have to make two seperate trips to the airport for one, and then instead of arriving at sea at the same time now we have to book a hotel and wait for the other person to arrive many hours later. I live 5 and a half hrs away from seatac and my friends ticket was more expensive than the flight we were going to take together. I was told that the rule for pets in cargo had changed on aug 2011, however I was able to fly with both dogs in nov 2011 to ogg. I was told to try booking with Hawaiian airlines, however I use alaskan miles and the flight and the cost of flying the dogs is way more on Hawaiian, it is actually more than double to take the dogs on Hawaiian. I spoke to another alaska rep that said no problem when I asked to reserve for two dogs, then she was denied when putting it through to cargo. I was also told to contact cargo directly to book two dogs, when I spoke with them, they said book one dog and then call back 20 days before your flight and see about booking the other dog in cargo. If I call and find out that I can bring the both dogs on my original flight, now my friend is still having to go back many hours earlier. Our intention of traveling together is for him to assist me with the dogs and our luggage. My dogs are small and are in the smallest dog carriers allowed, they weigh less than 20lbs with the carrier, and I dont see why I cannot reserve space for both dogs. I feel my dogs will be more stressed to fly seperately as they are always together and have flown together every time I have gone back and forth to hawaii. I pay quite a lot of money to alaska going back and forth to Hawaii let alone the cost of traveling with the two dogs. I think this is a huge inconvienience for me, my friend, and for my animals. Last yr when I was flying, I was also told that only one animal per person flying was allowed and therfore I enlisted my friend to fly with me so that I could have another person accompany the animal on their ticket. When I got to the airport the representative told me that I could have taken both dogs on my ticket, therfore my friend did not even need to bear the expense of flying with me to seatac in order to escort the dog on his reservation. I would like for my friend and I to be able to fly on the same flight and be able to take both of my dogs home on the same flight. I would like to know if something can be waived so that this can happen, and it needs to happen asap so that if so, my friend can actually get a reservation change to get him on the same flight with me. We both have purchased trip protection and hope that something more creative can be done in this case. I spend a lot of money on Alaska and having pets to fly is a huge extra expense, and they do not recieve any frequent flyer miles. It is also insane that the cost of checking a pet is so much more than checking a bag, considering that the dogs go into cargo, just like a piece of luggage. My conformation# is KISYWA, I hope there is someone rational there that can see what a hassle that this situation has created for me now and for all of my future trips to and from seattle to maui, where I travel to once or twice a year. Thank you for your considerate regard to this issue. Mare Nemeth
02
Nov
22
Oct
Posted by Anonymous
You have a customer by the name of Cyndy S. Howes/Dinwiddie who has been getting the run around in Lagos Nigeria. She was told today that the fare for Lagos to DFW was 1360 originally and because Lybias leader was killed this past week that the fare is now 1810 and I am sure that you aren't doing this to am American citizen without a really good reason. She has been trying to get back to the states for over a year and has had one thing after another stop her from being with her future husband! Please tell me that it is now the policy of NWA to raise fares and stop someone who was once put on an incorrect flight and was sent to Manila in the Philippines from Lagos when she was supposed to be on her way back to the U.S., but because of a bad attendant who has since lost her job, my future wife is now being told that she has to pay her own fare and that it has gone up to 1810 from 1360 and that because of NWA's mistake she has to bear the brunt of the fare! If this is in fact NWA's policy then you will hear from my congressman and the FAA and a whole host of people who will want to know why you would do this to an American Citizen!
18
Aug
Posted by Z. Cheryl Saltarelli
My husband and I just returned from a 4 country, month long trip to Europe on your Airline. ( My husand works for Ittochu Corp.) and I would like to voice a very serious concern. On two of our flights there were mechanical issues on the planes delaying our flights and when it wasn't our flight the gate next to ours also had mechanical issues. This to me indicates you are not maintaining your planes and I worried through out each flight of the possibility that we could crash because of this. This does not give me faith in Northwest Airlines. Nor does it make us want to fly your Airline in the future.
21
Jan
Posted by Anonymous
Now Delta...
I had a very positive experience. Everyone was very helpful and considerate. I was afraid of what I'd be dealing with after reading other comments, so was pleased to find such good service.
Reaching a computerized message is always annoying and time consuming, so I did try the trick of hitting the # symbol instead, and found a human after only 3 clicks. However, I also tried the 800 number and got through to a representative quickly also.
26
Apr
Posted by Anonymous
To anyone interested in providing quality customer service.
I will start by saying the gate agents at the Northwest airline counter at the Detroit MI Airport are by far the most unprofessional,rude,incompetent,lazy employees of any airline or any other company for that matter I have ever experienced in my life,I might add that I am not a young man.I have traveled for work extensively over the past 20 years and I can tell you this much neither myself or any of my employees or anyone that I have an association with will never use Northwest again.I urge all travel agents and individuals who book they're own travel to avoid Northwest Airlines completely.The nightmare I experienced is so horrific I am writing an article for a national news publication,soon to be published.
01
Apr
12
Mar
Posted by Beckers
I just tried calling the Northwest 800 number and it said due to high volume of calls leave a message. That's crap!! I can't believe an airline would make you leave a message. That means that no one and I mean NO ONE will call you back. People stop flying Northwest. I've always had pleasure flying Sun Country so try that airline. The planes are a bit smaller but the airfares are so much more affordable.
07
Mar
Posted by Anonymous
I recently had a very unfortunate experience with baggage claim service in St. Louis Mo. The area was short staffed and the service attendant became rude with customers. I have a family member that is a pilot for NWA and I find it to be a friendly and pleasant airline. I have had may gate agents go above and beyond to accommodate me and provide excellent service. However, it is a situation like this that you don't want to complain, but only bring to your attention a weaker link in the system. Many customers had to stand outside the claims dept as they were told not to enter the office by the attendent while she was assisting one other customer. This made passengers very upset when luggage was visible for claiming and empty seating was available in the office. I think the agent could of handled it in a better way. Many passengers began voicing negative comments about the airline and lack of good service. It was a long day for everyone. I'm sure this added to the lack of patients by all. Please don't acknowledge me as a disgruntled family member, but one that is proud to have a family member working for your company and only want it to be recognize for its excellent experience and service. thank you.
10
Feb
06
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22
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21
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21
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20
Dec
16
Dec
Posted by Anonymous
Dear Northwest Airlines Customer Support -
Thank you so much for your assistance in correcting the problems with my flight reservations. You've restored a bit of faith I lost long ago when it comes to Northwest Airlines. To be honest, I was pissed when my administrative assistant booked me once again with Northwest. She's dumb as hell - blond dumb - and I'd swear she hates me even though I keep food on her table. If only it was easier to find good help. Anyway, speaking of help, I have a question -- will Northwest guarantee in writing that its pilots will fly the God-damned plane? If so, please email an official correspondence back to me. My attorney needs all the help she can get in handling my estate in case we run out of gas over Minnesota.
Thank you,
Jonathan Myers
Executive Director of Operations
Initech, Inc.
04
