Flag Northwest Airlines Customer Service Review

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I recently had a very unfortunate experience with baggage claim service in St. Louis Mo. The area was short staffed and the service attendant became rude with customers. I have a family member that is a pilot for NWA and I find it to be a friendly and pleasant airline. I have had may gate agents go above and beyond to accommodate me and provide excellent service. However, it is a situation like this that you don't want to complain, but only bring to your attention a weaker link in the system. Many customers had to stand outside the claims dept as they were told not to enter the office by the attendent while she was assisting one other customer. This made passengers very upset when luggage was visible for claiming and empty seating was available in the office. I think the agent could of handled it in a better way. Many passengers began voicing negative comments about the airline and lack of good service. It was a long day for everyone. I'm sure this added to the lack of patients by all. Please don't acknowledge me as a disgruntled family member, but one that is proud to have a family member working for your company and only want it to be recognize for its excellent experience and service. thank you.


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