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To anyone interested in providing quality customer service.
I will start by saying the gate agents at the Northwest airline counter at the Detroit MI Airport are by far the most unprofessional,rude,incompetent,lazy employees of any airline or any other company for that matter I have ever experienced in my life,I might add that I am not a young man.I have traveled for work extensively over the past 20 years and I can tell you this much neither myself or any of my employees or anyone that I have an association with will never use Northwest again.I urge all travel agents and individuals who book they're own travel to avoid Northwest Airlines completely.The nightmare I experienced is so horrific I am writing an article for a national news publication,soon to be published.


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