Posted by Anonymous
Unable to get through to customer service. Instead of putting me on hold, they disconnect the call.
Northwest Airlines customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Northwest Airlines.
26
Nov
02
Nov
Posted by Anonymous
My sister and I came to Hong Kong from U.S on 10/19/09.My sister returned to U.S this morning
(11/2/09) with NW296K.I helped her to communicate with the check_in counter staff named JAGDIP DHILLON at HK airport.Due to his poor experience, going back and forth and forgot my request of aisle seat and refuse to redo it again. All people ( about 25 ) behind us were all done.After my sister's bording pass was done and got her passport and U.S green card back. I had run out of patience and just told him one word "You never seen this kind of passport". Then he call the air port security to catch my sister. After knowing everything the security let my sister go. Any way we had lose our personal honor among people. If this is not corrected, people travelling with Myanmar or any smaller country passport combined with US green card will be the next victims
28
Oct
Posted by sandy
My sister who is pregnant is traveling across the country solo with 4 small children. I wasn't sure if there was any kind of assistance available if she would need it, and I asked the customer service agent this. She was rude, I felt like she almost laughed at my question. It can be very difficult to navigate through an airport since family members are not permitted to accompany travelers very far. I don't agree with the policy of not helping passangers simply because they are not considered disabled. But what bothered me more was way the agent handled my call. It was insulting and offensive. So much for customer service.
22
Oct
20
Oct
Posted by sesink
I couldn't agree more with the previous comment. Gettint to speak to a person at this crap airline is apparently impossible. How can they have "High call volume" problems at 10:00 pm, 11:00 pm; 11:15 pm; 01:00 am, 02:15 am, 6:00 am, 6:45 am; 8:00 am, 4:00 pm?????
THis has to be the crappest phone support I have EVER experienced. Heck -- they could outsource this to India and have better support.
If I never have to fly with these idiots again, it would be too soon.
I dare anyone from NWA to respond to this post
10
Oct
Posted by Anonymous
It has been a total nightmare.The waiting time,the speed of service and the unfriendly staff and supervisors specially Sue Park. Who made me feel like I had committed a crime and repeatedly told me that " sir you are the one who made this reservation not us " Very rude ,totally unfriendly not to mention arrogant and annoying. I had to wait a total of over 5 hours to get a simple matter resolved.Of course after paying over $500.00 for 2 one way domestic flights purchased over 15 days in advance which normally cost around $100.00. Thanks Worthwest and GOODBYEEEEEE!!!!!!!!!!
09
Oct
28
Sep
Posted by Anonymous
Do not accept an Electronic Credit Voucher from NWA if you live in Europe because you cannot use it if you do not have an american credit card. After three long distance calls to customer service in the US I've been told that once the credit voucher information is input you have to give them a US credit card number eventhough the total is 0. If you put in a european address it will throw you out of the NW site and into the KLM site which does not give you the option to use the voucher. Customer service suggested I ask someone in the US to give me their credit card info!
11
Sep
Posted by sophie
Is this some kind of sick joke. I've tried contacting customer support and customer service and the # for a res supervisor and could not reach a live person. The recordings said that due to large volumn they could not take my call at this time. I am travelling with a tour to Africa and they booked this airline. I would never have booked Northwest nor will ever again.
01
Sep
Posted by Anonymous
I tried to book a flight yesterday but I wanted to make sure I sat near my husband on return flight (his flight was made in Brussels and he was arriving to Amsterdam 3 days before me but we were returning again.) The reservation person couldn't find his flight probably because it was made with KLM, anyway I asked that she make the reservation and that I would call back with his ticket number when I got it. She told me you couldn't hold the reservation. Next morning, I called and the nwa reservation person forwarded me to Delta because she couldn't find my husband's reservation and she couldn't add my Delta Frequent Flyer number...well when I was connected with Delta he gave me an amount for a faire that was much more than the night before and he switched me to NWA reservation person. This woman was great. SHE could add my Delta #, she found my husband's ticket and then she tells me after booking the ticket that I have 24 hours to cancel or change. I then realized I could have madethe reservation the night before. So the incompetencyof the reservationist from the night before cost me an additional $170...not happy about that.
31
Aug
Posted by Dave
I purchased a one way ticket from Accra, Ghana to Cincinnati, Ohio and for various reasons the ticket could not be used on the scheduled date (Hospital). I subsequently changed the departure date on the ticket 3 times at a cost of $100 each time. I finally determined that it was best to just cancel it. Guess What? I found out the ticket was nonrefundable and nontransferable! Customer Service said "Sorry Charlie" live with it, and that I should not have been able to change it at all. When I called to cancel the ticketing agent said it could be canceled at a charge of $100. Customer Service said they sent me a letter, which I never received, stating this. Botton line is I contributed $1421 plus the three changes at $100 each to Northwest Airlines bottom line and they didn't even buy me a drink or dinner! This just proves you don't have to go overseas to get scammed you can have it done here.
28
Aug
Posted by Matt
Do not leave anything on board when you disembark. You will most likely not get it back. After looking hard for a lost-and-found number online, I had the following experience.
First, local airport numbers are not available to the public (this would be too easy).
Second, the number listed for baggage in Pittsburgh was incorrect (someone named Scott was not impressed).
Third, the number supplied to me by email had a recording that said to apply directly in person (1000 miles away).
Fourth, the "customer care" number had a recording that said it was not able to store left-behind items (so many of them, you see).
And fifth, the general number person gave me the Pittsburgh baggage number and they told me they did not have my Zune mp3 player.
The whole experience sucked.
12
Aug
07
Jul
Posted by ANON
Tried contacting NWa @ 1-800-225-2525 and after answering questions from a machine, it finally said that it was transfering to an agent and then I get another dumb recording that said because of high call volume, to call back later. What is this, somebodys wet dream from NWA? I need to get seat assignments and can't do it over the phone then NWA should incorporate the seating selection on its web site. For a company with a vision, you sure have your hindsight in view. Its old fashioned to do seat assignment over the phone.
30
Jun
26
Jun
20
Jun
15
Jun
Posted by Anonymous
I was checking in for flight 1049 in pittsburgh pa today and was appalled at the situation there with utter chaos. (my daughter flew on the plane today (katharine reineman) why make people wait in 2 very long lines? -one for the kiosk for check in and another to hand in bags to go on the flight. In addition, the woman who was supposed to be checking traffic and assisting us was very rude and said that if we missed our flights, it was not her fault. there was no effort made to assist those passengers who had been waiting for 70-90 mins to complete this process and had an imminent flight. i was very concerned to see such a complete lack of respect for those of us who were trying to be respectful of this crazy system. there were insufficient staff there to help with the check in process.
18
May
Posted by Anonymous
In this age of difficult travel, the pressure often impacts on both traveler as well as airline personnel. As a frequent flyer, I've become inured to it and have reduced my expectations for acceptable service to near zero.
Then today, I met Nicole Altri, your ticket agent at Logan, who changed my view and restored my faith that excellent service and customer focus is still alive and well...at least when Nicole is on duty.
Here's my story...
I missed my flight to Minneapolis today from Boston at 1120.
The next flight was at 1:50 pm but Nicole told me that it was sold out but there might be seats on the 6 pm flight. Since I was on my way to Minneapolis to give a speech tomorrow morning, I was not panicked-but getting there.
Nicole assured me she would do all she could to wait list me on both flights if necessary and since I was first on the wait list, she reassured me that one way or the other, I should get to Minneapolis.
She suggested I head for the gate, and she would call me with a status report. Between her counter and my arrival at the gate, she called me twice advising me of my status and reassuring me each time that "it looked good." Perhaps I did look panicked......
As I walked onto the plane, her final call was to congratulate me for getting on board.
Nicole's concern and professionalism is a great compliment to NWA, (and I assume her mother).
She's an outstanding representative of your airline.
George Labovitz, PhD
p.s. My speech is at the American Society for Quality World Conference. Know that Nicole Altri of Northwest Airlines is now included in my remarks...
17
Apr
03
Apr
Posted by Roy
I purchased airline ticket on Feb 24 2009 thru Orbitz to fly to Romania on April 16,after 24 hrs flight plan was changed by Orbitz or NorthWest and we canceled after breifly reading refund policy,the purchase poice was 41,146.75 that I went refund for,who do i contact about refund and how,lets solve this before i contact my Senator,can you help
01
Apr
24
Mar
Posted by liqwafyd
OHHHHH GOD, dont even get me started about NWA and there Ticket Policy. These people are CRIMINALS. No other word will satisfy. PURE CRIMINALS. I spent $853 dollars on a ticket that i will be unable to use, due to there unfair policys. never againn with these people. NWA makes Greyhound look like a 5 star company. And we all no how Greyhound is. Moral of the story think twice before choosing NWA. and when your done, think about it again..good luck with all that. AHAHA...see what i mean? i go to type in the conformation characters for THIS POSTING BELOW this box, and GUESS WHAT THEY SAY..? NO, really, take a guess.."KRUX" Crooks? you sure as HELL got that right! KRUX!!!
