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My sister who is pregnant is traveling across the country solo with 4 small children. I wasn't sure if there was any kind of assistance available if she would need it, and I asked the customer service agent this. She was rude, I felt like she almost laughed at my question. It can be very difficult to navigate through an airport since family members are not permitted to accompany travelers very far. I don't agree with the policy of not helping passangers simply because they are not considered disabled. But what bothered me more was way the agent handled my call. It was insulting and offensive. So much for customer service.


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