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I was checking in for flight 1049 in pittsburgh pa today and was appalled at the situation there with utter chaos. (my daughter flew on the plane today (katharine reineman) why make people wait in 2 very long lines? -one for the kiosk for check in and another to hand in bags to go on the flight. In addition, the woman who was supposed to be checking traffic and assisting us was very rude and said that if we missed our flights, it was not her fault. there was no effort made to assist those passengers who had been waiting for 70-90 mins to complete this process and had an imminent flight. i was very concerned to see such a complete lack of respect for those of us who were trying to be respectful of this crazy system. there were insufficient staff there to help with the check in process.


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