Posted by Anonymous
Have been trying to get card activated three hour last was blocked now have card not working bad business
NetSpend customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from NetSpend.
22
Jun
09
Jul
Posted by Brian
Ive called the customer line for three days to have my new netspend card activated in order to transfer my money to pay bills from my western union netspend account. ive been placed on the line with people i cant understand and in light of that i answered a security question wrong. so now my lawyer will answer the questions for me!!!! This has been the worst experience of m y life. First netspend lets Lexington Law unlawfully take money from me and for the first time overdraft my account after a year then charge me the overdraft fees when they reimburse me. Now i can even access my money because I'm not allowed to request an american speaking dialect. This America not India! How is it that Im supossed to understand! This matter Has 1hr before my power is turned off and then I pay a reinstatement fee!!!! Netspend on top of all of youre fees and customer service I dont understand how youre in Business.
With Regret,
Brian Spencer
07
May
Posted by Topher2
Netspend. Up until about an hour ago I was a happy quite customer. Because of a non autoriazed charge for 3.00 that I brought to the attention of customer service you have blocked my only means of fininicial support and blocked it and my card. This is a PayPal account with a Netspend prepaid MasterCard. Paypal is where all my customers money goes when they pay. And my only account to feed the 2 little daughters that I have the pleasure of being their single Dad. Until an hour ago. Now that account is blocked and No one will help me I have to means to feed them or put gas in my car to get where I need to go. I have nothing. But customer service told me sir we are going to mail you a new card and you can take funds out then.
In the mean time me and my girls will eat nothing. It is already a struggle in this world to support and feed my Daughters , now we are broke and No one at Netspend cares. Also my business is now going to go belly up. Payments rejected. Customer will walk if they can't get what they paid for. Now as for us we are alone tired and broke. Thank you Netspend and I will never bit my faith and money in your bank. The customer service they didn't care. They repeated them selves.
Regards,
Christopher R Haynes,cqe
20
Feb
Posted by [email protected]
A signature withdrawal was fraudently debited from my card I cant even talk to a live customer representative to report Very poor
29
Jan
01
Jan
Posted by Nishrowe
Yes i called and talked to a certain lady I have her id number name and call merchant and said your number one goal is costomer satisfaction ww was told to email send pic and receipt right away and they would have a response 4 to six hours the young gentalmen said help center didn't even open email to stop pending transaction and the young lady promised us we would get all are money then we would have by 10an well it went thru they didn't even open the email and follow there own guideline that CEO or President built and said sorry nothing they could do mean while me and my family are homeless and didn't get what we promised then the manager said we had to file adispt when they didn't even follow there own rules now me and my family have to sleep in cold car because they didn't do there job so me and my family suffer becaus3 the manager didn't want to look back at recorded conversation between merchant and there own customer service thanks netspend for liking to us and make me and my family sleep in our car if u would like to respond or get a manager that can do there job or help plz
28
Nov
28
Nov
Posted by Tammy
I have been waiting for two weeks in my new card and still have not recurved it. My social security is supposed to load in just a couple if days. I can't get thru the automated system because my old card has been blocked. Could you please let me know when I'm going to get my card. I have bills that have to be paid. Thank you
11
Nov
29
Aug
27
Aug
13
Apr
Posted by [email protected]
this sucks!!!!! i have tried to get a card it will not go thru. I have tried to will not let you go thru without a card or ssn and if you have not gotten a card they do NOT have your ssn called the other number is not even thier numer!!! it goes to a golf course!! what is your companies problem!!!
14
Mar
23
Jan
Posted by drdubi5701
I have a card but on the phone you have the wrong bank. My bank is Vantage West Credit Union in Tucson AZ. I need my Social Security on my card today which is two days before it gets to the bank. The number for Social Security
Please contact me so that I wikl know when the funds are on my card, I have no food and need the funds today, Thank you, Gail Dubin
21
Jan
01
Nov
Posted by kustomkrochet
I absolutely will never use this company again for anything! A computer glitch has cost me 4 days of my life when all it should have been was a 2 second edit. Customer service representatives and their supervisors were rude, not only to me, but to the store manager & assistant where I bought my card when they tried to straighten it out for me. NEVER NEVER NEVER use netspend. I should have made the trip to deposit money to my bank account instead of trying to save time!
12
Oct
Posted by Patty Little me
Worst customer service my direct deposit was made and 2 days later Netspend tells me they haven't received it! I'm cancelling my card, and contacting my lawyer, and going to sue! Also calling BBB. This was supposed to be easy, guess what folks it is NOT. I am contacting the BBB,and reporting this. We all work hard for our money, they should do what they say they will do,not give you the runaround!!!!!
03
Sep
24
Aug
24
Aug
Posted by Anonymous
Customer Service is a joke they do not know the meaning of the word service or customer. They hang up on you when you do not comply with them they cover up their mistakes or at least try thinking that you are stupid. I never had such as experience
before and no one willing to fix it.
21
Aug
09
Aug
Posted by Anonymous
I have activate my card like three weeks ago and my detrict deposit and i soppose to get my check in my card but they told me they need my imformation so i let my employer email my infor.And they told my employer that they going to call me to viafly my information but they never did.i call to check my card its said its still pending. I try to call customer service they disconnect me everytime. This is a scram people please dont deal with netspend because they say all this protection just to take your money. The guy name john that i spoke too he sound like he india i spoke with him for two day try to get my money in my dirict deposit in when last week on friday i told my employer to help me out with netspend after he done i call the same person with the same voice but different name his name now is kyle said that they going to call me back but never did. What kinda goverment work is this i need to talk to head quarter
30
Jul
Posted by frogman007
What a sad joke of a financial company. Netspend. They lock me out of my account so I can't check my balance, thus they ensure I must load new funds for each purchasing session -- can't check my balance?? That's B.S. I went to law school, studied class actions, etc. A class action would be NICE, because the Account Locked Out page says to call them, and when I call, the Netspend IVRS (Interactive Voice Response System) invariably craps out and disconnects.
27
