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Yes i called and talked to a certain lady I have her id number name and call merchant and said your number one goal is costomer satisfaction ww was told to email send pic and receipt right away and they would have a response 4 to six hours the young gentalmen said help center didn't even open email to stop pending transaction and the young lady promised us we would get all are money then we would have by 10an well it went thru they didn't even open the email and follow there own guideline that CEO or President built and said sorry nothing they could do mean while me and my family are homeless and didn't get what we promised then the manager said we had to file adispt when they didn't even follow there own rules now me and my family have to sleep in cold car because they didn't do there job so me and my family suffer becaus3 the manager didn't want to look back at recorded conversation between merchant and there own customer service thanks netspend for liking to us and make me and my family sleep in our car if u would like to respond or get a manager that can do there job or help plz


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