Read the reviews below to see the experience other people have had when dealing with customer service from Mary Kay.
I write to you about someone that represents you. That has taken it upon herself to post a race issues forward my speaking english. I will be posting her everywhere. With a screenshot of her page that says she works for you. It's a shame this is what your company represents. And I will make sure that my family's 1 million viewers. Know of her disgusting actions. And to no longer do business with this company. Thank you
Thank you for your prompt, courteous service! My wonderful Skintastic brush stopped working after a little more than a year. I didn't have my receipt since I purchased it in another state at a friends party. But your customer service dept. was incredibly helpful & asked me to send the brush back to Mary Kay & I would receive a replacement at no cost! I was so excited to hear that! It arrived less than 2 weeks later. Thank you so much for standing behind your products. I LOVE the Skintastic brush & get compliments on my skin all the time. I tell everyone - It's MaryKay! Thank you Debbie
I recently had a bad experience with Mary Kay. I won a drawing for a free one hour facial! The prize was for a 1 hour pampering facial & one on one beauty consultation, & free samples. So I made an appt. with the beauty consultant for my facial. I was really looking forward to just relax and be pampered. So I went to the consultant's house in Little Elm, TX. When I got there I went inside, and she took me into her kitchen. There were 2 other girls sitting at a table with little plastic trays in front of them. I was really confused for a minute. I asked her about the facial & she said "Yeah, there's a little numbered tray in front of you, & I've already squirted some of each product in the numbered spots. Now I'm gonna walk you through each step & show you how to do it." I said, "So basically we give ourselves a facial while you watch?", she replied "Yeah". So much for relaxing.:(
Ok so that sucked but at least I'll get a goodie bag with some samples at least, so it's not that bad, right? She told me that since I was a box winner from the drawing I get a "swag bag" when I leave. I was really looking forward to it the whole time. Once I had left and was down the street I opened the bag ready to see all the goodies, but instead my heart sank. All I got was 1 packet of pore minimizer & 1 packet of microdermabrasion, a mint & her business card. That is THE worst swag bag I've ever seen. I felt kinda taken advantage of. Like she tricked me by misleading me into thinking I'd be getting a traditional facial. And then that "swag bag" that was just a slap in the face. I get more samples than that out of a magazine! After that experience I don't think I'll be buying any more products nor referring any of my friends to either. Sorry, I really liked your products. I am just really disappointed because of my bad experience & a bad consultant.
Good morning my name is Sandra baucom I was trying to find out I left some products out of my order and how can I order those and get them into two days I think it's what it says but it's really critical that I get these products Before Christmas My number can someone call me or text me right back please
I have been a Mary Kay Rep I have an order that I placed on 9/14/2016 to my customer and he still has not received the products. I spoke with Luis and he says my products is still in transit to UPS. This is NOT acceptable and I wish you guys would not have closed the distribution center. At least have it open twice a week or something. I've lost customers because products have gotten lost and I had to reorder or it takes 10 15 days before they receive the products. I am not a happy consultant and its make me not want to be a consultant. CLOSING THE DISTRIBUTION CENTER IS THE WORST THING EVER.
I went to a Mary Key make up session last night and bought products. I realized that the items were over priced and were not the prices that they showed in the book as they advertised it.
I sent my rep. A text saying I would like to return my products as per receipt note, I have 3 days. She has not returned my texts or calls.
Please advise. I am very upset that I was robbed.
If you're ever approached by Latina consultants in Seattle area be careful their plan of making sales director is making up fake name to quickly move up and qualify for Mary Kay offers they wanted me to get a loan to pay for fake consultants telling that after I became a sales director the money would be better and I could easily pay it off the first time I was told their plan I couldn't believe it I thought it was a joke. I've tried to reach MK but they haven't got back to me. I hope they do something about this.
I have been a long time customer of Mary Kay and absolutely love your products. However, your choice in consultants leave a lot to be desired. I've worked with 3 consultants and one left the company and the one I'm working with now doesn't seem to understand the concept of communications. I'm always having to follow up with her regarding my order because it would be weeks from when I actually order and paid for my stuff to when I actually will hear from her to get my stuff. And even though I'm always qualifying for free shipping, it seems I'm always having to meet up with her to get my stuff. My latest issue is I ordered quite a few things over a month ago and have only received part of my order and have been trying to get her to respond to attempts at contacting her and to get some updates. This is unprofessional and fraudulent and poor representation for your company. I've never had this kind of customer service anywhere!
I have a complaint against Connie Norris. She is a sales rep in Union City, Indiana. She is rude and disrespectful and is not a good representation for your company. We ordered some items for our mothers in our church and did not receive what we ordered in the time stated. She is disorganized and has no integrity. We will never order from her again and to be quite honest she has made several of our women upset and they are spreading this comment about her to their friends.
Purchased a $52.00 jar of Timewise Repair . Husband and I spent approximately 2.5 hours trying to get the product out of the container.
We watched videos, searched google the jar does not match what is on your website. It had a raised circle and small circle. I really don't know if there is anything in the product? my husband and I tried to open the product with numerous tools from the garage including a pair of scissors which aggravated the situation more because I was cut trying to create some of kind of hole. Even with the hole the product does not come out! We are so ANGRY
your online site will not let me place my order as it says I have two consultants. I still use my consultant in Albuquerque, NM - Eileen Hanson. I cannot delete the one assigned to me in Montana. Eileen is having surgery. I need two things and am totally FED UP WITH YOUR not use friendly web site.
Patricia Kauffman
I dont wear Mary kay but i decided to give it a try because my company fashion fair didnt have my foundation i see Phillip Washington a guy gay on face book with nice make up and i wanted to order straight from you all but he insist i order from him hes a consultant i guess but i paid $27.00 for bronze 4 he guess my color took TWO whole weeks to receive it when it came i wore it twice bronze 4 but it made me two shades darker am a bronze 3 i sent it back and he texted he received it but i havent heard back from him yet its been two weeks i got no money and no product thats not rite nor am i getting a response from him that's Mess up am 45 i have no time or money to wastes he stays in ATL HELP ME. Am angry i dontclike no one getting over on me or ignoring me after they get my money
i ordered a marykay timewise serum when i received it, the box was not wrapped in cellaphane or tthe light plastic wrap i useally have seen on new products it seemed used even though i paid full price i asked the rep about this and she stated that the boxes dont come sealed anymore. is this true?
Hello. I've emailed a couple people who live within an hour of me re: becoming a consultant but haven't gotten a reply. Can you tell me more about it? How do I do this? I used to be years ago but didn't have time. I have more time now and think I would have a customer base. Thank you. Therese
This is a ridiculous nightmare. I have been trying to get on my Mary Kay in Touch
site all day. I had to wait until I got home from work to try again. The customer rep. gave me a new e-mail so I could re-set my password and it came up as a non-working web page!!! All my Director says to goto MK in touch, but I can never get on. My number and password populate to the way I set it and it never works. This is supposed to be a professional organization??? When I called back at 5 to reach the center the recording said call back at regular hours but your web site says it is open until 5:30. I was supposed to get to a customer tonight with an answer but it looks like I cannot do it. What inefficiency!! I'm shocked. I am new and just wondering if i should continue, but maybe this is a sign that it is a no-go. I had to get back to someone abou the MK Repair kit. Well that' gone now.
