Posted by promess
Please refer my number i want to do a make over for my daughter's sweet 16 She must be African American please,she is mixed Crio she's very lite and beautiful!
Mary Kay customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Mary Kay.
13
Oct
01
Oct
Posted by [email protected]
Ihavd had issues that you folks are tring to resolve. I had a call from customer sasitifaction today and ask to fax my check copy. That is what I tried to do with some troble due to your fax line. The bad part of this I was sent to your IT department to report the issue myself. I ask for you folks but your operator gave me IT? Then they said I had the correct number. He checked with his boss only to find it was down for 15 minutes. Seems to me all departments should have that info but no less IT.Wow
16
Sep
Posted by Anonymous
I have been a faithful patron of Mary Kay products for thirty years. I am extremely disappointed in Mary Kay for discontinuing a product I've used forever. No warning, no "thanks but no thanks". . .just dropped it. I thought Mary Kay was more professional then that. I've successfully used Creamy Cleanser #2 since I was introduced to Mary Kay. I'm sure she would be very disappointed with the way loyal customers are treated with no regard for supporting a product that works. Other companies do this all of the time, but I've had too much faith in Mary Kay, so I've not gone to other companies who use tactics like this. Now, here we are. When I look for another product, I will not look at Mary Kay. If I'm going to continually get disappointed, I'd might as well look at cheaper, but easily accessible products that are tried and proven.
05
Sep
Posted by Anonymous
To whom it may concern,
I orded eye shadow brilliant black back in March,first it took forever to receive it, however I did get it in june, and when I did receive it, it was all broke in tiny pieces.
My daughter called the consultant several times, sbout the broke eye shadow, still not replaced. Then I got ahold of her about it and still no replacement. I jave never had the worse service in my life from Mary Kay. I use to sell this myself years ago. All I want is,either my money back or a replaced brilliant black eye shdow.
23
Aug
Posted by Chelsea Rochelle Hunt
I am unsatisfied with my consultant! I held a party and won $50 of free product! I kept in contact with Lindsey Brown, became friends on Facebook, called, and texted. She promised I would receive my product May 2015 it is almost September and she has ignored me and my messages on Facebook and unfriended me to ignore me!! What can I do to receive better service and my products!? I love Mary Kay products and only use this brand!! I feel like I am a loyal customer and has been basically screwed over and have been taken advantage of!!!
18
Apr
21
Oct
Posted by Anonymous
So disappointed, I love mary kay products and my rep was on vacation..I bought a mascara frm a women named Dannette White at a flea market in NJ...It was old and dries up when I went to use it the next day..Ive tried contacting her, mailbox is full and email will not allow...Im just so disappointed , not because of my loss but because if it was a customer first time using may kay... they def would NOT return , they wouldnt know that the product was old and dry they would just assume that was the product, shame to put these products out there like that...thanks for your time, hope you can get this not to happen again, for the sake and sales of the company
29
Sep
08
May
Posted by Carannsur
After calling several times, all with long waits I spoke to a customer service rep about getting a refund for a product I never received in the mail. They told me the situation would be handled. It has not been.
I called 2x more to be prompted to a message that let me know that their call volume was too high to be able to assist me. Great, not even the option to hold on the line. Thanks for your miserable service and stealing my money by never sending my product.
01
May
Posted by What's this?
I am very upset that I've ordered over 800 dollars worth of product that obviously clients are waiting on and for some reason Mary Kay cannot get the order shipped to me this was my first order and so far I'm not happy and am considering quitting just for that reason and that's said on you all part I expect a legit reason for this issue and need to speak with a manger supervisor or someone in charge bc when I call customer service all they do is tell me it's shipped and should be there in 1 days and it never does. This is not good for Mary at and I expected a lot more our of it.
10
Dec
Posted by lucrece dossou
hi my names is lucrec dossou i make a order from one of you consultant her names is michelle wilkison
my odre number .and my order price is 420 dollars
since she take the money from my account she never send my order , when i call her on her phone she never answer ,she never tx my back when i tx her on her phone she never answer , and i send her a msg to her email and she never answer .
22
Jun
Posted by Grizeldi
This is my second email. No response to the first from your company. Have you changed the ingredients or make up in the Timewise Day Solution? It is something that I wear every day. It used to be creamier than what it is now. When I try to put some on my finger it will squirt across my hand. This is the second bottle of Day Solution and both were runny. I feel I waste more than gets on my face. When ever someone tells me that I'm "looking good" (I'm 63) I tell them Mary Kay is my best friend. I'd hate to have to find a new best friend at this stage in the game.I've been wearing Mary Kay for at least 40 years.
