Mary Kay customer service

Mary Kay is a cosmetics company whose business model is based upon multi-level marketing. Mary Kay is one of the largest direct selling companies in the world. Mary Kay offers customer service by phone, mail and an online form for contacting a company representative.

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Customer Service

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Phone: 800-627-9529

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User Reviews

07
Jun

Posted by Anjel Maldonado


on 6/7/20 at 12:42PM

I write to you about someone that represents you. That has taken it upon herself to post a race issues forward my speaking english. I will be posting her everywhere. With a screenshot of her page that says she works for you. It's a shame this is what your company represents. And I will make sure that my family's 1 million viewers. Know of her disgusting actions. And to no longer do business with this company. Thank you

09
Dec

Posted by Anonymous


on 12/9/17 at 9:33AM

Somehow my credit card did not go through. My representative was not sure of what happened. I am having a hard time trying to reconcile this. Customer service is not very amenable to this issue.

13
Jun

Posted by Deb


on 6/13/17 at 5:28PM

Thank you for your prompt, courteous service! My wonderful Skintastic brush stopped working after a little more than a year. I didn't have my receipt since I purchased it in another state at a friends party. But your customer service dept. was incredibly helpful & asked me to send the brush back to Mary Kay & I would receive a replacement at no cost! I was so excited to hear that! It arrived less than 2 weeks later. Thank you so much for standing behind your products. I LOVE the Skintastic brush & get compliments on my skin all the time. I tell everyone - It's MaryKay! Thank you Debbie

02
Mar

Posted by dimsome85


on 3/2/17 at 11:05AM

I recently had a bad experience with Mary Kay. I won a drawing for a free one hour facial! The prize was for a 1 hour pampering facial & one on one beauty consultation, & free samples. So I made an appt. with the beauty consultant for my facial. I was really looking forward to just relax and be pampered. So I went to the consultant's house in Little Elm, TX. When I got there I went inside, and she took me into her kitchen. There were 2 other girls sitting at a table with little plastic trays in front of them. I was really confused for a minute. I asked her about the facial & she said "Yeah, there's a little numbered tray in front of you, & I've already squirted some of each product in the numbered spots. Now I'm gonna walk you through each step & show you how to do it." I said, "So basically we give ourselves a facial while you watch?", she replied "Yeah". So much for relaxing.:(
Ok so that sucked but at least I'll get a goodie bag with some samples at least, so it's not that bad, right? She told me that since I was a box winner from the drawing I get a "swag bag" when I leave. I was really looking forward to it the whole time. Once I had left and was down the street I opened the bag ready to see all the goodies, but instead my heart sank. All I got was 1 packet of pore minimizer & 1 packet of microdermabrasion, a mint & her business card. That is THE worst swag bag I've ever seen. I felt kinda taken advantage of. Like she tricked me by misleading me into thinking I'd be getting a traditional facial. And then that "swag bag" that was just a slap in the face. I get more samples than that out of a magazine! After that experience I don't think I'll be buying any more products nor referring any of my friends to either. Sorry, I really liked your products. I am just really disappointed because of my bad experience & a bad consultant.

04
Jan

Posted by Beulah A. Hepzibah


on 1/4/17 at 5:13PM

Happy New Year" I appreciate all of the Mary Kay Staff has done in the past, and is doing now for all of us great consutants. However, just a slight issue. Please help me reset my Consultant Thank yon, Beulah

View all 37 Mary Kay customer service reviews »
Customer Service Ratings

Based on 115 votes.

2.9

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