Read the reviews below to see the experience other people have had when dealing with customer service from John Hancock.
Customer no service. After being on hold for over 70 minutes, the worst call center of any industry I have ever experienced. Airlines, cable television, tech support for any company, you name it. This is by far the worst. In all aspects. Glad to be exiting John Hancock and switching over to a real company with real service.
Changed automatic withdrawal from one account to a new account, now money is being withdrawn from both accounts and twice in one month from one account, causing overdraft charges on one account. If you call 800 number, you get someone in a foreign country, who is hard to understand (the way of it in the good ole US of A now). Finally reached someone who was supposed to send me a form to correct the situation, but guess what, ao form, surprise! Can you sense my agitation at this all day on and off again event?
Problem with J Hancock Retirement Services Plan..
I separated from my company PGC on Jun 1. I have very recently had a personal situation arise that requires more funds to be distributed from my account. I sent an overnight mail with the correct form, signed by me, and it was received in the MA office 8/5/16. On 8/9, I checked the status online, which showed absolutely NO activity. I called and emailed. The email said I needed to call the number I had already called, where I was told it was in process. On 8/11, I checked again, NO activity. I called and was told in process. Today 8/12, i checked again and NO activity. I called and the person actually tried to research what was happening. She was unable to get any kind of resolution, or ETA as to when I can expect to receive the funds, but she did indicate it usually only takes a couple of days, but sometime s up to 5. She asked for my phone number in the event the dept needed to clarify anything with me, and I provided. Your MA office is closed now, I received no call, NO activity shows on my account, and you have maintenance on your site till 8A Monday. I will then have to start all over again checking and calling. I am VERY unhappy, and VERY frustrated.
Followup to the above--as of 8/12, no action has been taken on my file, so I called the number and spoke with Josh who indicated he will try to expedite, and took my number (again) and said I should receive a call within 48 hours. This after I indicated this was a severe emergency--I understand that is the guideline, but frankly in an emergency situation, and one where I have called numerous days, to hear that it could take 2 days for someone to call, is a slap in the face! No one there cares about the customer, and the inability to reach anyone who has the power to do something is exceedingly frustrating.
I was into my account an hour ago and was logging out when my Hot Spot Wi Fi decided to cut me off at the same time, therefore I don't know if I am logged out or not. I keep trying to get back into my account and I receive error messages from John Hancock. At this point I cannot get into Hancock account at all. How do I resolve this problem..
I purchased a John Hancock Life Annuity on August 17 2010.
Donald R. Lewis
your notices say that payments can be made on line
HOW...where is the site ????? it should be like JOHN'S SIGNATURE,
BIG ENOUGH THAT EVEN GEORGE III (or a policy payer) CAN READ IT WITHOUT THEIR
SPECTCLES!!!!!
all I want is to pay!!!!!!!!!
learn from credit card companies, electric.gas and water,even the irs!!!!!
Friday, april 4, 2014 6:17 pm
let us see how fast you get back to me with an answer that I can use.
otherwise, have a nice weekend
Unable to get contract annualized
Had sent in all required information needed to get contract annualized but when I called back to check on status they say they are missing my proof of age. I had sent them a copy of my drivers license which they said was acceptable. Then each time I call to check on the status and this was every week for 4 weeks I was told that they don't have my proof of age. I tell them they have it and when they check I get told that they have everything needed and it would be processed. Then I call back in a week and get the same run around that they need my proof of age. Finally decided to call my agent who sold me the contract for resolution. Hopefully it will get resolved. How can they say that they have everything needed to process my request then keep telling me they need what they already have. Is this some sort of scam or they just don't want to pay out the annuity.
An open letter to the manager of Customer Service at John Hancock--- if you are in fact the individual with final hiring authority for this department , then it is certain you will eventually be terminated. As well, you should be for assembling an incredible collection of just plain awful phone personal. The people in this so called customer service department are arrogant, and even worse clueless, on any matter presented to them. It is not a pleasant experience calling this place. As a retired executive Recruiter,I can only imagine that the replacement opening for the supervisor hs already been authorized to an executive serach firm. it's a start.
John Hancock has refused to pay the insured amount on my late Mother's life policy. They claim they have no knowledge of the policy. Imagine that! Was issued in 1966 and came in their well known plastic cover and Blue and off blue policy form, Even has the name of the man in Waltham who sold it on a sticker on the policy.
When I call customer service I get endless waits. And the woman who is dealing with the claim for over a month is unreachable.
If you want customer service, this company is failing miserably at providing it in my opinion.
Upon separation from my previous employer, I requested a partial withdrawal from my 401K to help my family make ends meet while searching for a new job. After telling me the funds were going to be disbursed into my bank account on a Friday, I made other payments against those funds. After finding out from my bank that the deposit was not made as promised. I call John Hancock the following Monday. They changed the disbursement date to the upcomming Wed or Thurs! After explaining that I had payments out against the funds that I was promised were going to be deposited the previous week, all I got was a handful of "sorry" from management, and a new promise that the funds would be deposited on Wed or Thurs. Not want I needed to hear from the investment company that I trusted with my retirement future, about receiving the money I desperately needed after just losing my job. This company made a difficult situation, worse. I will end up paying for their mistake. Don't make the same mistake I did. Go with a competent investment company that actually cares about their customers.
Customer service - that is a joke. All you get is someone from a rotating help desk - each person has a different line to give you - promises of support team, payment team, yadda yadda - and as a paying customer you get nothing. On a good day, you get someone who (remotely) speaks English. Take your money elsewhere - John Hancock Long Term insurance is a fraud.
Jean A. Hunnicutt
I do not understand why I should be charged $58 for getting information regarding automatic deposit of an acct.I have had with your company for 20 plus years! I need to give YOUR company a ROUTING number for transfer of my monthly pension from Wachovia Bank which has recently merged with Wells Fargo. Please help.......thank you.
