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Unable to get contract annualized

Had sent in all required information needed to get contract annualized but when I called back to check on status they say they are missing my proof of age. I had sent them a copy of my drivers license which they said was acceptable. Then each time I call to check on the status and this was every week for 4 weeks I was told that they don't have my proof of age. I tell them they have it and when they check I get told that they have everything needed and it would be processed. Then I call back in a week and get the same run around that they need my proof of age. Finally decided to call my agent who sold me the contract for resolution. Hopefully it will get resolved. How can they say that they have everything needed to process my request then keep telling me they need what they already have. Is this some sort of scam or they just don't want to pay out the annuity.


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