John Hancock customer service

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Customer Service

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Phone: 800-732-5543

  • How to reach a live person:
    • Press 2 at first prompt and then 0
  • Hours of Operation:
    • Mon-Fri: 8am - 7pm EST
  • Email:
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

28
Aug

Posted by Anonymous


on 8/28/19 at 9:18AM

Customer no service. After being on hold for over 70 minutes, the worst call center of any industry I have ever experienced. Airlines, cable television, tech support for any company, you name it. This is by far the worst. In all aspects. Glad to be exiting John Hancock and switching over to a real company with real service.

19
Feb

Posted by Mary Anne


on 2/19/19 at 2:11PM

this has to be the worst I mean the worst customer servcie ever!!!!!!!!!!!!!!!!!!35 minutes wait on the phone the 1st time then 45 minutes the next time 1/2 hour apart. This is so sad..

Thank you,

02
Feb

Posted by Anonymous


on 2/2/18 at 9:12PM

I have not received my annuity for February yet. I usually getit a few days before the end of the month. My name is Jack Porter and my SS

24
Oct

Posted by Anonymous


on 10/24/17 at 12:23PM

I called customer service. Very disappointed as always never do busniness with this company.

24
Jul

Posted by Anonymous


on 7/24/17 at 1:26PM

Changed automatic withdrawal from one account to a new account, now money is being withdrawn from both accounts and twice in one month from one account, causing overdraft charges on one account. If you call 800 number, you get someone in a foreign country, who is hard to understand (the way of it in the good ole US of A now). Finally reached someone who was supposed to send me a form to correct the situation, but guess what, ao form, surprise! Can you sense my agitation at this all day on and off again event?

View all 19 John Hancock customer service reviews »
Customer Service Ratings

Based on 84 votes.

2.7

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John Hancock customer service news
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Zeitenwende: Ein traditionsreicher Konzern in Amerika bietet keine klassische Lebensversicherung mehr an. Verbraucher müssen künftig mehr von sich preisgeben. Facebook · Twitter · Xing. Email; Permalink. Empfehlen47; Lesermeinungen39. Drucken ...

John Hancock names first-ever female president and CEO

Top level changes continue at John Hancock Financial Services, amid recent reports that its Canadian parent company could divest parts or all of the Boston-based company. Marianne Harrison, who now runs the Canadian operation of Hancock parent company ...

Brooks Tingle named President and CEO John Hancock Insurance

Previously, he served as senior vice president and COO for John Hancock Life Insurance Company and was responsible for all operations including new business, underwriting, claims, information technology, policy administration, customer service and ...

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