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An open letter to the manager of Customer Service at John Hancock--- if you are in fact the individual with final hiring authority for this department , then it is certain you will eventually be terminated. As well, you should be for assembling an incredible collection of just plain awful phone personal. The people in this so called customer service department are arrogant, and even worse clueless, on any matter presented to them. It is not a pleasant experience calling this place. As a retired executive Recruiter,I can only imagine that the replacement opening for the supervisor hs already been authorized to an executive serach firm. it's a start.


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