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John Hancock has refused to pay the insured amount on my late Mother's life policy. They claim they have no knowledge of the policy. Imagine that! Was issued in 1966 and came in their well known plastic cover and Blue and off blue policy form, Even has the name of the man in Waltham who sold it on a sticker on the policy.

When I call customer service I get endless waits. And the woman who is dealing with the claim for over a month is unreachable.

If you want customer service, this company is failing miserably at providing it in my opinion.


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