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Upon separation from my previous employer, I requested a partial withdrawal from my 401K to help my family make ends meet while searching for a new job. After telling me the funds were going to be disbursed into my bank account on a Friday, I made other payments against those funds. After finding out from my bank that the deposit was not made as promised. I call John Hancock the following Monday. They changed the disbursement date to the upcomming Wed or Thurs! After explaining that I had payments out against the funds that I was promised were going to be deposited the previous week, all I got was a handful of "sorry" from management, and a new promise that the funds would be deposited on Wed or Thurs. Not want I needed to hear from the investment company that I trusted with my retirement future, about receiving the money I desperately needed after just losing my job. This company made a difficult situation, worse. I will end up paying for their mistake. Don't make the same mistake I did. Go with a competent investment company that actually cares about their customers.


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