Jiffy Lube customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Jiffy Lube.

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Viewing Jiffy Lube customer service reviews 1 - 25 out of 112
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19
Aug

Posted by John D. Witiak


on 8/19/21 at 1:33PM

During oil change at Jiffy Lube the shield beneath the oil pan was not secured. I was not notified when I picked up my Jag S-Type that they could not secure it. I had driven it less than 300 miles when I heard something dragging beneath the car. I Stopped and saw the connecting points on rear end of the shield had been detached and the rear ende of the shield was dragging. I stopped at a service station. It was put on a lift and secured enough to return to Jiffy Lube in Westminster, Md. Zack secured it but indicated that the inside of the front passenger tire was worn due to needing an alignment. The wear according to another source said the thin line wear was due to a bracket that was not secured at Jiffy Lube.
Zack offered me two front tires plus alignment at a cost of $500 -$600. My source claimed I may not need two new tires and one new tire at most and that I may not need an alignment. since alignment may not have been the problem. In our rural community trust and handshakes between customers and local business are still very much a part of our culture. I would like to come away feeling that I can trust Jiffy Lube. Any thoughts?

John D. Witiak

09
Aug

Posted by Mary


on 8/9/21 at 1:59PM

Does Jiffy Lube check break fluid level when a customer asks for all fluid check?

03
Jun

Posted by Anonymous


on 6/3/21 at 11:40AM

I visited the jiffy lube the golden ring location for a Freon boost and was charged $150 and make ac is not blowing cold it actually was blowing colder before I visited this location, I feel that the wrong grade of freon was used, and I want a refund

19
Feb

Posted by Robin


on 2/19/21 at 3:49PM

I took my car into Jiffy Lube on Aramingo Ave. in Philadelphia; PA on 1/16/2021 to get a oil change, my boyfriend looked under my hood on 2/16/2021 and noticed my acura sign and a bolt missing off of my Acura> my boyfriend went up there and spoke with a manager, he promised he would look at a camera to review the theft, and call us back> I called on thee on the 2/17/2021 and spoke with a Tech and then he put the assistant manager on>meanwhile they are both laughing and playing like this is a joke, someone stole parts off my car.

08
Feb

Posted by Anonymous


on 2/8/21 at 5:42PM

Why are your employees not better taken care of they out there literally freezing maybe if you guys supplied better uniforms these guys wouldn't mess up so bad I didn't see not one good comment by these people and these men changing oil have to worry about the flu and Covid DO BETTER CORP.

01
Jun

Posted by Robert


on 6/1/20 at 2:21PM

I got a oil change from jiffy lube today, but some how no oil was put back in, now my car made it down the street before it shut down

03
Jan

Posted by Anonymous


on 1/3/20 at 10:23AM

Had service done to my subaru toeay and the tech showed me that the front differential dipstick was missing and who the heck last serviced my car. It was the exact same place. No one touched it between services. Needless to say they got very quiet and basically put it all on me. Been going there for about a dozen years.....

31
Dec

Posted by Dave


on 12/31/19 at 1:14PM

The name says jiffy lube the store could not provide the lube portion of the service. I found this out after I asked.a week earlier I had the oil checked and the tech said it was full. Today it was 2 quarts low. He lied to me as I do not have a oil leak.
Manager did not offer any discount due to no lube portion. I find it ironic the it says jiffy lube but the store can not provide that service.

30
Apr

Posted by getagrip


on 4/30/19 at 3:21PM

The change oil light on my dashboard had been on for a while. I couldn't take it to my mechanic on a Saturday and during the week was not good for me. I desperately found a place that was open on Sunday. I took my car to Jiffy Lube on Craig and Decatur, North Las Vegas. The guy told me that it would be $75 for an oil change. It had been a while that I had the oil changed, I had forgotten what the average price for an oil change was. The guye said that he could knock it down to $50 but with the exception that I would not get a receipt. I accepted. It was changed in a Jiffy. I went on my way but with the feeling that I should not have accepted and should have gone elsewhere when I got the chance. I will never accept a deal like that because now there is no history that I every brought my car to them. Maybe they didn't even change the oil and only added oil.

10
Apr

Posted by Anonymous


on 4/10/19 at 9:57PM

you changed now I have all leaking after 9 in my truck it did not leak before but soon as I left Jiffy Lube that's what happened here in Columbus on Georgesville Road I'm going to get on Facebook and let everybody know how y'all do oil changes make people spend a lot of money after y'all change the oil and I'm going to six on our side here in Columbus thank you

24
Feb

Posted by Dan


on 2/24/19 at 12:13PM

I've been to the Tumwater WA JL three times last couple years. I call ahead for pricing and each time when I get there they say the price is higher. Each time was a "miscommunication" it's a bait and switch.

17
Feb

Posted by Anonymous


on 2/17/19 at 5:16PM

Need to talk to someone about very poor service

14
Jan

Posted by Pete


on 1/14/19 at 6:18PM

I drove over an hour to experience inexperience people. People that are not educated in the line of work they do. It was very disappointing. I took my car to get inspected at Louetta & grant rd to get inspected. I explained to them about the EPA car list, and they had no clue what I was talking about. I asked them, if they do not learn about the EPA when studying the state inspection test, and they told me very little. I was shocked, that they would answer that way if those are the guidelines. EPA has a list of cars that explains to you how to inspect those vehicles. I drove an hour to get to your store, for that your employees there, did not want to take a minute of their time to look at the Texas/EPA website to the instructions of inspecting a car, but wanted me to come the next day and me leave work early so that they can call the state so that the state can tell them the same thing the state website says. How ridiculous is that? I don't ask you guys to waste time or money etc. That was a complete waste of my time to drive there and waste time talking to them. They spend more time talking about my car than it would've taken them to look up onto the state's website. I searched it for them on my phone and they did not encourage them to search on their own. It's ridiculous how it's easy for your guys to not listen to customers and waste their time!

14
Jan

Posted by Todd


on 1/14/19 at 11:57AM

I went to Jiffy Lube to get an oil change and I showed him my coupon, then I was asked whether I wanted 1030 or high mileage oil. I said hi mileage since my car is a 2005. The guy wrote up an estimate for $83.96. I told him I had a coupon and I showed him the group on. He said don't worry we'll fix that up at the cash register. After he does the service and we get to the cash register I still have a bill of 4292plus the original 20 I paid on the coupon. I said that's too much, he's said because you chose the high mileage oil you pay more. Well nobody warned me that there was a big markup on high mileage oil. Especially not $45. My car is a 2005 and I'm a senior citizen on Social Security and I really feel like this guy took advantage of me. I like a refund.

I've used group on on multiple occasions over the years and I always spend that plus about five bucks more on various shop fees. You are being unfair and taking advantage

02
Nov

Posted by [email protected]


on 11/2/18 at 6:56PM

I have used Jiffy Lube many times before. Today November 2, 2018 I checked in to get my oil changed at the jiffy lube in Oroville, CA. Store number#2645. It's my fault for not asking the price of an oil change, but I was astonished when I was told it would be $87.04. I told young man that I had coupon for $15.00 off the oil change. He promptly told me that if I had a $5.00 he would use that. I asked why he would use the $15.00 coupon he said that is used for the larger stores only not for the Oroville store. I'm on a SSD and it's not easy to come up that much money for an oil change. Like I said I should have asked the price first. But I feel they should have honored the $15.00 coupon. Luckily I did have a $5.00 coupon.For my next oil change I will go else where.

30
Jul

Posted by Anonymous


on 7/30/18 at 6:54PM

I had my oil changed at North Charleston Jiffy Lube South Carolina and it started leaking oil and I have no oil left in my motor I am very upset I was to leave to go out of town tomorrow morning and I need some help right away

24
Jul

Posted by Alex


on 7/24/18 at 11:29AM

I went to Jiffy Lube in Hayward California Jackson Street. They are rude unprofessional very disappointing. Went in there to top off my oil due to my light was coming on oil was low this is a Monday afternoon and he told me I would have to go to a different one to two not having the oil synthetic this is not the first time last time I was in they cannot do my oil change due to not having oil filters that fit Honda accord. This location is getting worse and worse it's sad because it's really close to my house have to find somewhere else to go or just do it myself.

18
Mar

Posted by Washington


on 3/18/18 at 8:49AM

Dear Jiffy Lube I experienced some bad service at your site in Evanston on dempster and dodge .I came in for a oil change on friday evening and one of the employees closed the doors down on in my face rudely I say because ,the business was still open I told him why I was there and give me a moment I needed to make a phone call and then we can talk. Is that the way you do business? That was on the 15th of March. So I took my car to the Jiffy Lube on Touhy/Crawford and got excellent service.And by the way the price was much cheaper. The person on dempster wanted to almost 100.00 for oil change. Do the agent thier set their own prices. I have use your service for 10 years at least and very pleased until that day and person.

11
Mar

Posted by Keba myles


on 3/11/18 at 7:46PM

I have a 07 Chevy Impala LS 3.5 I took it to Jiffy Lube to get oil change the mechanic told me that I had a oil leak that needs to be fixed he never mentioned that the screw on the oil pan was stripped or if he stripped it I drove to Sacramento and drove back and I have a blown head gasket mechanic looked under my car to remove the drain plug to see if water was mixed in oil and the boat completely was loose and came off boat is very strict I'm going to file a lawsuit against Jiffy Lube if my engine isn't replaced

26
Jan

Posted by Anonymous


on 1/26/18 at 5:21PM

2 weeks ago I visited your Gresham location for an oil change. It was time, as I was reminded via email. I was also reminded while I was there that my tires need to be rotated as well. I decided to go ahead and let that service be done too. I was concerned that my wheels and hub caps were on corectly having heard a horror story from a friend in the Seattle WA area. When she returned home from her visit after her tires were rotated she was missing a hubcap. I asked the techniction, as well as the the manager 3 times to make sure the job was done properly. I live less than 2 miles from the Gresham store. 2 hubcaps were gone by the time I got home. I was then quite concerned that my wheels were on tight enough. It was pointed out to me a few days later that they were not. I have a picture of my wheel. I went directly to Les Schwab to have my bolts all tightened and had them make sure they were safe to drive on. If all that wasn't bad enough while I was sharing my bizarre story with a friend, he informed me he had worked for Jiffy lube in the past and that they loved to prey on single woman of my age (58). Talking us into buying premium oil and then giving us the lowest standard of oil which was kept in a barrel underneath. Wow! Story after story. It has been two weeks since my tire nightmare. I still don't have my hubcaps replaced. I have a signed letter stating intent to do so. I bought my van to carry my four grandkids who ride in my car on a daily basis. Thank God my wheel did not cause an accident while they were riding in it before the loose bolts were discovered.

20
Jan

Posted by Ray


on 1/20/18 at 1:26PM

Went to the Jiffy Lube s Durango location in las vegas, was refused service and mgr refused to step away from an interview to speak to me I was the only customer. Will not return m

09
Dec

Posted by Chen


on 12/9/17 at 2:58PM

Incident = my car( 2001 saturn ) was supposed to be service @jiff lube in Hampton, VA STORE#132 1month later the car stop working. the car was towed to the repair shop and was told: that the timing chained had jumped timingand at the same time the engine was dry from oil. the repair man replaced the timing chain and add three quarts of oil was add to pre-lube the engine pryor to starting. all plugs were removed and the enginecranked several revolutions untill oil was noticed reaching the valve train components. with the plugs re-installed, the engine was then cranked to start. upon craking, no compression was note. the plugs were removed and a compression test was done all cyl. is 20psi FURTHER INVESTIGATION DETERMAINED that the piston rings were allallowing compression to pass. this happens as a result of no oil in the engine.ther is no oil leaksor evidence of oil burning


Damage Resulting = A new engine built with only saturn parts no rebuilt engine

08
Dec

Posted by Ahmed


on 12/8/17 at 7:27PM

Hi my name is ahmed shakir i went to chang oil today to this location 1 E Roosevelt Rd, Lombard, IL 60148 They changed oil and The filter was tie my car was leaking oil in the ground and the manager was so rude with me I change For Toyota Camry 2007If something happened for my engine he will be responsible in the future thanks

23
Oct

Posted by Martie Dwyer


on 10/23/17 at 7:44AM

I had my oil changed and requested that my wipers be changed and tires inflated, as my indicator light was on. After leaving, I realized my tires hadn't been adjusted and when I pulled back in, they said one of my tires was 3 pounds under inflated. After leaving I realized that my wipers weren't replaced either. I returned a week later to #1077, 37 Main Street, Kingston, MA and John helped me. Apparently they have had issues with Jonathan McAdams and he was the one to have done the work. Please remove him from the store, as until he is, I can't trust that location.

29
Sep

Posted by MadMax


on 9/29/17 at 8:17PM

Hi I had a question if I supply the part . Would you guys be able to fix it. It's a gasket for the my oil pan is leaking. And a oil change how much would that cost me

Viewing Jiffy Lube customer service reviews 1 - 25 out of 112
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