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2 weeks ago I visited your Gresham location for an oil change. It was time, as I was reminded via email. I was also reminded while I was there that my tires need to be rotated as well. I decided to go ahead and let that service be done too. I was concerned that my wheels and hub caps were on corectly having heard a horror story from a friend in the Seattle WA area. When she returned home from her visit after her tires were rotated she was missing a hubcap. I asked the techniction, as well as the the manager 3 times to make sure the job was done properly. I live less than 2 miles from the Gresham store. 2 hubcaps were gone by the time I got home. I was then quite concerned that my wheels were on tight enough. It was pointed out to me a few days later that they were not. I have a picture of my wheel. I went directly to Les Schwab to have my bolts all tightened and had them make sure they were safe to drive on. If all that wasn't bad enough while I was sharing my bizarre story with a friend, he informed me he had worked for Jiffy lube in the past and that they loved to prey on single woman of my age (58). Talking us into buying premium oil and then giving us the lowest standard of oil which was kept in a barrel underneath. Wow! Story after story. It has been two weeks since my tire nightmare. I still don't have my hubcaps replaced. I have a signed letter stating intent to do so. I bought my van to carry my four grandkids who ride in my car on a daily basis. Thank God my wheel did not cause an accident while they were riding in it before the loose bolts were discovered.


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