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I drove over an hour to experience inexperience people. People that are not educated in the line of work they do. It was very disappointing. I took my car to get inspected at Louetta & grant rd to get inspected. I explained to them about the EPA car list, and they had no clue what I was talking about. I asked them, if they do not learn about the EPA when studying the state inspection test, and they told me very little. I was shocked, that they would answer that way if those are the guidelines. EPA has a list of cars that explains to you how to inspect those vehicles. I drove an hour to get to your store, for that your employees there, did not want to take a minute of their time to look at the Texas/EPA website to the instructions of inspecting a car, but wanted me to come the next day and me leave work early so that they can call the state so that the state can tell them the same thing the state website says. How ridiculous is that? I don't ask you guys to waste time or money etc. That was a complete waste of my time to drive there and waste time talking to them. They spend more time talking about my car than it would've taken them to look up onto the state's website. I searched it for them on my phone and they did not encourage them to search on their own. It's ridiculous how it's easy for your guys to not listen to customers and waste their time!


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