Read the reviews below to see the experience other people have had when dealing with customer service from Gander Mountain.
on 6/28/19 I purchased a Honda outboard. On 7/17/19 I asked to return because motor would not troll w/o shutting off. I was told they could not accept return nor replace. I contacted manufacturer and no response. I was told to purchase a trolling sock. This did not help. I am now out 1700 dollars for an item that does not work nor am I offered any recourse.
It is Sunday night and I am searching big box stores online for a new kayak purchase. It appears I was able to shop all of your competitors online tonight except you. Perhaps because I do not wish to provide my email address in the first screen for an advertised discount. In addition, It appears i could not leave this feedback at at your main website and had to initiate this search separately. I am giving you this feedback as a courtesy as i am a retired manager who found it frustrating what I found myself unable to address a problem I of which I was unaware.
I have never purchased any products from this company and very glad I didn't.
SHAME ON YOU GANDER MOUNTAIN
At 1pm on Saturday 8/26/17 we were stopped at a red light and looked over and saw 2 employes holding 90% off sale signs.
There is not a problem with normally.
But today it is raining and 58 degrees.the person I could see clearly was hunched over and you could see how miserable they were.
I don't care if they get extra pay or are just told they had to do it. Use common sense!!!!
HOW CAN YOU TREAT YOUR EMPLOYEES IN THIS MANOR. ITS APPALLING.
Went to the Gander Mountain store in Henrietta NY today and saw a used Colt 22lr Frontier for sale. The price on the gun was $239. The sign on top of the display stated 40% off lowest price marked on the taground and the fine print states that the "You Pay" price is the price minus the percentage off. This gun did not have the red and yellow discount tag on it--it had the regular tag on it. So per what was stated on the 40% off sign--40% off lowest price on the tag--the gun should have been sold for 40% off the $239 price and stated that to the sales person. I was told the price on the tag was the sale price and that is what it will be sold at. I pointed out what the discount sign said--40% off the lowest price on the tag. I was told to read the fine print and told I had and perhaps he should. He said the price is what is stated on the tag and that was that. Again I pointed out that wasn't what the sign said--I also argued this point with the manager. Both became frustrated with me and asked that I leave "Their store". The manager did say that he told his boss that the sign was misleading. Well I took my time walking out of the store being followed by the two idiots I had been arguing with. I guess I wasn't moving fast enough for them because I was told "sir don't make me call the cops". I told them to call them--they didn't. I still feel that they should have honor the discount as stated on the sign--40% off lowest price. I've bought a lot of stuff at this including one long gun. But after this experience I'm glad they're closings.
I have been a shopper of the local store since it opened. Today I was kicked out of the store for attempting to take a picture of the cashiers ID card so I could have her name. I had nothing to do with the ordeal prior to my pic attempt other than listening to her exchange foul language with a gentleman at the gun register. I was told I could not take a pic of her card and they were calling the police which I gladly invited. Instead they recruited two idiots that were to assist my leaving. I'm still perplexed by the entire situation as I shop here often with my young daughter and did not expect her to be forced to listen to foul language from an employee. I have never posted on anything r any site so it will be interesting for me to see if this is shared. If so I will keep you posted after I visit a lawyer in regards to the rest of the story. In the mean time I will be moving my Gander Mountain account to Bass Pro as well as make sure I never shop in one of Marcus Lemonis stores again Good SAMS or CAMPING WORLD. I'm still in shock that now as a customer you can be thrown out and threatened for attempting to discourage bad behavior by an employee. I guess in 2017 the customer just needs to pay for his items and shut up like it's a privilege to spend your money here.
Very upset today as we went to your Coldwater MI store to use our gift cards we got for Christmas 150.00 worth. We were told you were not accepting them. Well you accepted the cash that was spent to purchase them! Won't be frequenting when new owners take over we will buy what we want on amazon no wonder you are going out of business, absolutely no customer service.
Just bought a pair of Merrell Moab vent hikers for women. When I bought them I asked the salesperson for the return policy. He told me I could use them as I saw fit for 90 days, then I could return them. Website says they must be unused. When I called the store they said I could wear them around my house but if they got dirty or unsellable they can't be returned. So I said that I couldn't even try them out outside. She said you could but you can't get them dirty. I don't understand this at all. How do I know if they will work while I'm working if I can't wear them at work? I need an definite answer so I can wear them or return them. Also I think all the salespeople need to one the same page.
ordered striker ice jacket on 1/27/17 read review on jacket tried to order larger size 1 day later had to go thru customer service manager to get it ordered.(charges were pending) on my account-received email from them today 2/4/17saying my original order was cancelled.they just waited until charge dropped off (7 days) so they did not cancel the order the credit company just let it drop off due to them not processing the order.they have used $20. dollars in rewards towards this purchase(not refunded).order was supposed to be changed and delivered its not going to happen.Alicia manager at customer service was supposed to expedite this order.Because they let the charge pending just sit on my credit card instead of filling the revised order a new billing cycle interest charge has been added to my card and now there is insufficient funds to purchase jacket-would have went thru the first time it was ordered so I assume fault for the order not going thru the second time. HOWEVER that does not clear them of lying about taking care of the order.it could have been done and was not.GANDER MOUNTAIN CUSTOMER SERVICE SUCKS!!!!!!!!!!
I opened a Gander Mountain MasterCard a little over a year ago with plans to buy a gun safe or a GPS. After earning over $200 I shopped for a safe. I found a great price on one at a local store that Gander Mountain did not carry so bought it and planned on getting the GPS. They had a limited selection but I liked the Garmin Oregon 600T they had clearance priced at $399.94. I found the same exact model on sale at Cabela's and another online retailer for $250 with free shipping. I called Gander Mt to price match and place my order. They first verified it being the identical item and the price then told me they could not price match. I spoke with a supervisor who told me the same thing and told me the best he could do is take $20 off. What good are $200 worth of credit if you are paying $130 plus tax more for the identical item. I sent letters to both the corporate office and sales office 3 weeks ago with printouts of both ads for comparison. No reply. I have no choice other than buying the GPS and basically losing $130 of my credit or buy other items. Either way, once I make my purchase I will close my account and never shop there again.
Palm beach gardens the worst store to buy a gun I walked in to buy a gun that was in there weekly ad it was for $249.99 The salesman said we are out stock and the gun shown was not the gun in the ad they would not give me the gun for that price I went to bass pro shop show them the ad and got the gun for that price
Why no Mepps 3 plain gold spinners on the web site for purchase? #2 and smaller useless for bass, walleye, and northern pike. Tell buyers to get a stock of Mepps #3 in gold as well as other colors and they will sell. The only use for the smaller ones is trout and smaller ones at that. Please pass on to area responsible for ordering. Thanks. FKRz
I told my wyfe to get her guns at Gander store they have good price did not check Bass Pro shop same gun $150.00 cheaper try to get on the costumer complaint they ask receipt number don't have it since paid with credit card and it don't have that on email receipt they send that said go to Bass Pro Shop done with Gander and matching price
On 9/3 I called your automated line to pay my bill. Your system would not acknowledge my acc.information .This went on for 3 tries, after each attempt, was transfered to cust. service which had the correct information. They would not wave the 9 dollar service fee which I asked them to do cause of the aggravtion that I incurred. So I would be switched back to the automated system and once again the system did not have my correct info. Finally I was connected to service rep. Bernice she showed the type of compassion and concern that a customer appreciate. Thank you for serv. reps. Like Bernice. For her sevice I give her a 10+ Yours Robert Mclellan
Gander mountain in texarkana is absolutely the worst store for customer service. Ive tried 3 days in a row to get information on some shotguns i wanted to purchase only to be put on hold. The shortest time being 10 minutes. After i got tired of being on hold today i thought I would speak to a manager about it. Gues what??!! Yep, on hold again. No wonder the parking lot is empty. I intended on buying a 12, 20, and 410 shotguns and just wanted to see if they had them in stock.
I shop your store and because of clearance sale several times this last couple months...There is a gentleman named Brent...Doesn't wear a vest but a badge...Before I seen badge I ask his name...I was furious the was he was talking and treating his employees...That day I heard sales clerks talking about quitting as I heard also couple had already walked out..there was only one manager answering calls to check out..From feeling I got from sales assoc.things were tense and seemed to be about Store Manager...If you've had excessive employee turnover I can say without doubt it's because of Brent..He talks down to everyone even Customers from my observation..Was going by bout7.15 few days ago and people were waiting outside..Stopped to ask about sale since there was several waiting and was told person that was suppose to open hadn't showed up.Guess what that person was Brent..Other Manager was off they said..and ONE came in later...I Worked retail 35 years and notice things when I'm in store..Narcisstic is what I would call him from observing him. Know you probably don't care but someone should be aware of how he talks and acts toward employees and customers
I was in our Albany store on Sat. the 2nd. of July, at 2:00. HAd my purchases at the register. Had taken a t-shirt off sale rack. Of course there was not a tag, the cashier did not act very nice about, she just said this shirt is not on sale for 7.97 with 25% off. I said well it was hanging with the others. Instead of her offering to find outhe price she rudely said it is a different material. She was so rude I got upset with her, she rudely turned to a couple in line me, and said somebody is losing their patience on this holiday weekend. My daughter went back to find another shirt. There was not another just like it. She proceeded to say it was not on sale. I proceeded to say it is. Then a guy walked up and said she gets it for $5.97. I said I thought so, the customer is always right. She rung us up and looked at me and said, "You need to go home and take a nap." I almost came unglued. I have never seen a cashier act like this before, and I probably will not darken your door again. This is a shame because my 11 yr. old grandson loves your store. I admit she made me mad and I wasn't nice after her last comment, but I don't like being talked to by anybody in this way. Oh by the way, we looked for our receipt in the car, it wasn't there. We went back, and she did not have it. She wrote her name on a piece for returning and signed it Debbie.
Went to the Woodberry store to look for and electric exchanger that the computer said there was one in the store and turned out there wasn't a staff did not offer to call other stores but did hand us the phone number and said we could call this other store to see if they had it there was no other customers in the store now there's one less
Customer service at Gander Mountain in Watertown N.Y. is a joke. I have waited in line twice within the last four weeks, attempting to at least be granted a "may I help you, sir"? I have had, both times, money in my pocket that I wanted to leave in the store after making a purchase, but no one would even grant me the courtesy of a hello, so I left with my money.
Over the past few years, I have spent a considerable amount of money at Gander Mountain on hunting and other outdoor related equipment. After today, I will never, ever spend a single penny in any store even remotely associated with Gander Mountain. I'm sure this letter will be acknowledged in the same manner as I have become accustomed to from the "sales" associates at your store...just one more disgruntled customer, no big deal. Just a parting thougt on customer service...oh never mind, I almost forgot that it's not part of your business model.
I am a new customer to your store location in Middletown New York. I am very pleased with the attention I received. I was introduced to a James Nichols who spent time showing me sale items, I made a few purchases. and now a returning customer. Thank You Gander Mountain for being in my area.
