Flag Gander Mountain Customer Service Review

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On 9/3 I called your automated line to pay my bill. Your system would not acknowledge my acc.information .This went on for 3 tries, after each attempt, was transfered to cust. service which had the correct information. They would not wave the 9 dollar service fee which I asked them to do cause of the aggravtion that I incurred. So I would be switched back to the automated system and once again the system did not have my correct info. Finally I was connected to service rep. Bernice she showed the type of compassion and concern that a customer appreciate. Thank you for serv. reps. Like Bernice. For her sevice I give her a 10+ Yours Robert Mclellan


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