New York Times customer service

Contact information related to New York Times customer service, customer support and technical support can be found below. Please feel free to update any of the New York Times customer support information we have to make sure our site is kept as current as possible.

Leave a Comment
Update this Listing

Customer Care

Update this Department Add a Comment

Phone: 800-698-4637

  • How to reach a live person:
    • Press 2
      Press 6
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

27
Aug

Posted by Genie


on 8/27/23 at 6:12AM

No paper received this morning
Within the last month,
No paper
Paper, no magazine
Houston Chronicle received in place of NYT

25
Jan

Posted by Anonymous


on 1/25/21 at 9:23AM

I have just spent forty five minutes on and off hold to request large print on our subscription One of your staff asked me if I was sure I received the paper Either changing to large print is a very complicated procedure or the staff is not very smart

08
Sep

Posted by clio


on 9/8/19 at 1:40PM

At least for the past year and a half my delivery of the Sunday paper has been inefficient and inconsistent. I call and complain, talk to ever pleasant reps who promise re-delivery which NEVER happens. Except this week when, amazingly,I did get a delivery. I had asked for the Saturday delivery which includes the NYT magazine and arts & leisure section. Instead I got two copies of the paper--one labeled for me and the other to another person. Both had only the Sat. news section, the Sat. arts/leisure, and a special men's magazine. You've, for sure, earned another angry customer. In my experience your delivery service is getting worse-not better, I'm getting long-winded, but I depend on the Times and I'm not sure how to get it delivered to me.

02
Sep

Posted by Anonymous


on 9/2/19 at 6:24AM

Still no NYT!! Called every day for a week!!!

26
Aug

Posted by Joe Fox from West Hartford


on 8/26/19 at 11:32AM

After NOT receiving today's paper, I emailed customer support and a return email indicated I wold receive the issue between 10 and 2. NO show. I know the original stop was made because I received my WSJ (which earns 5 stars for superior customer support and communications). After 2 PM I called NYTimes customer support. The only authorized response was a credit for today;s paper or redelivery tomorrow. I have no way to contact the local delivery system. Great paper but it's not quite the same when you can't access local delivery. I have had a string of delivery issues.
Also, it would be great to receive an emailed confirmation re: suspensions (like the WSJ). NYTimes: I know you can do better. Thanks. Help and RSVP

View all 174 New York Times customer service reviews »
Customer Service Ratings

Based on 184 votes.

2.7

Got an Idea?

Have an idea for New York Times? Submit, rate and comment on New York Times ideas by visiting IdeaIncite.com.

Corporate Office

Locate the New York Times corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed New York Times customer service rankings, employee comments and much more from our sister site.

New York Times customer service news
Joe Arpaio will lose his lawsuit against The New York Times, but still win

Opinion: The former sheriff isn't looking for money. He's looking for what he's always craved -- attention. And he'll get it. Joe Arpaio on "Who Is America?" Former sheriff Joe Arpaio (Photo: Showtime). CONNECTTWEETLINKEDINCOMMENTEMAILMORE.

Serena Williams' husband calls out New York Times

A New York Times article from over the weekend focused on the amount of fines handed out to tennis players at Grand Slam tournaments from 1998 to 2018, noting that men are penalized more than women. There's one "significant" difference and it pertains ...

President Trump Calls New York Times 'Virtually' Treasonous for Publishing Anonymous Op-Ed

President Donald Trump said the New York Times “virtually” committed treason by publishing an anonymous op-ed it says is from a senior White House official who claimed to be part of an anti-Trump “resistance” in the Administration. At a rally Thursday ...

Related Companies

Listings for companies similar to New York Times: