Posted by Anonymous
They take several days to respond to an email question. Then they don't answer the question correctly. Took 3 email exchanges over 2 weeks to get to the answer to the simple question: will I have full digital access if I switch to Sunday only home delivery (from Mon-Sun).
Then...I call 800-NYTIMES and change to Sunday only. After a week, and no change to my delivery I call again - guess what, they have no record of my call and my change. This after I spoke to a customer service agent and made the change. Unbelievable incompetence.