Washington Post customer service

The Washington Post is a daily American newspaper published in the District of Columbia. Because the Washington Post is published in the nation's Capital, the content is heavily based on political and business writing. A local phone number and a form submission page offer Washington Post support.

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General Customer Service

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Phone: 800-477-4679

  • How to reach a live person:
    • Press 0 three times
  • Hours of Operation:
    • 6:00am - 6:00pm weekdays
      7:00am - 12:00pm Saturdays and holidays
      7:00am - 2:00pm Sundays
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
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      Click here to update this department.

User Reviews

17
Mar

Posted by Nancy


on 3/17/23 at 12:45PM

There is a problem with both your contact(800 and 202) at least when calling from outside theUS. Once the menu is read and I choose an option and the recording says"next available agent", the line cuts. It happened five times in a row in five minutes just now. And I paid for all those calls!

23
Feb

Posted by ThomEM


on 2/23/23 at 9:00AM

Beware Washington Post does not seek approval for autorenewal upcharges. I subscribed at $150 annually, which was increased to $159 without notice or approval, and then to $180, despite the advertised current price being $170. I suggest turning off autorenewal and starting a new subscription at the introductory rate. Two can play this game.

18
Aug

Posted by thewerewolf


on 8/18/20 at 7:26AM

I try to login in.. takes 8 -10 times sometimes.. should NOT be this hard.. well. IF I can even login in.. thanks b cox

18
Dec

Posted by Anonymous


on 12/18/19 at 6:53AM

I tried this morning to start a vacation hold on your voice prompting system. Over the last few years a you have tried to "improve" it, instead it has gotten worse. Both my wife and I each tried and could not do it. Our current plan is to simply cancel our print subscription I so we don't have to go through this again. It is said when technology takes us backward.

19
Oct

Posted by Don�t know what that mean


on 10/19/19 at 6:55PM

You are going to have to start paying me if I can't get better service on weekends. Again today no paper I called and was told it would be delivered . I came home and no paper. This happens repeatedly and the lady says dvd will fix . Well nothing happens . And when I call your automated service it breaks up or gets the number wrong !! I know the Post is hurting but how about delivering the paper to people who pay and have a credible customer service department. If you don't want to deliver fine , then don't take my money!!! Also it's nuts in today's time there is no way of reaching anyone on weekend afternoons. Voice mails still existing!!! I'm really frustrated as he happens repeatedly and I am now losing money and tomorrow If I get the paper, the insert will not be there . I live in a 4 building complex and imagine I'm no alone ! How about some concern for your readers !! I want my paper and to be reimbursed for all the papers I was promised to receive and never did!!

View all 321 Washington Post customer service reviews »
Customer Service Ratings

Based on 224 votes.

2.5

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