Boston Globe customer service

Quickly locate Boston Globe technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Boston Globe page at any time.

Customer Service

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  • How to reach a live person:
    • Press 1 and then 0 at next prompt
  • Hours of Operation:
    • 7am to 5pm
  • Email:
  • Customer service link:
  • Description:
    • There are no callbacks after hours.

User Reviews

Posted by ROSANNA


it is totally impossible to reach a person using the telephone insructions on your web page. Tried a half dozen times to no avail. Don't you want to talk to a living person?

Posted by Anonymous


The customer service has gone from awful to abysmal. The downward trend has accelerated since the NY Times Company acquired the Globe. If you happen to subscribe to both papers, you will need to call BOTH companies if BOTH papers do not arrive ... and arrive they will not, often. Customer service is based Manila; you will get someone reading from a script, saying "unfortunately" a lot. If you ask for a local number, you will be told that "unfortunately" there is none. (This is a lie, BTW.) You will be offered a "callback" within 24 to 48 business hours. When you get the callback, that rep will not be interested in your delivery issues either; they will mechanically agree (if you're lucky) to file a report of the problem. Expect to receive an automated call within a day or two after reporting your problem; the gist of it will be "You are happy with your delivery service," or some odd affirmative statement that will not reflect your sentiments about the service. The call will then disconnect; there is not even an opportunity to leave a recorded comment to the effect that you are NOT happy.







I have hung in with home delivery because I would hate having to get all of my news on the computer screen. My hunch is that, with the deterioration in what is being provided and mounting customer satisfaction, before long the home delivery option will cease. A shame.

Posted by Anonymous


Absolutely useless. I was on the line for about 8 minutes and then was disconnected. I am ready to stop my subscription to this paper, the quality of which has notably declined since it fell into new ownership. This discourteous, corporate inefficiency is the final straw.

Posted by bobmichel


Too many missed or late deliveries. At some point it will stop being worth the trouble. BobFromPrinceton

Posted by Anonymous


I placed a order for Sunday home delivery for my dad for Christmas. I made 5 calls to the Boston Globe customer service as my dad did not get the paper so all. Each customer service representative assured me they would take care of it personally and he would get the paper well I am on my 6th call to cancel this paper cause nobody can get it right very very disappointed in the Boston Globe customer service is very very POOR don't promise a customer you we ill fix the issue at hand and don't do it.

Customer Service Ratings

Based on 141 votes.

3.1

Corporate Office

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Customer Service Scoreboard

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