Boston Herald customer service

Boston Herald is a daily newspaper for subscribers in the Boston, Massachusetts market. The Boston Herald is one the nation's oldest daily newspapers. Boston Herald offers customer service by way of phone, email or form submission.

How to reach a live person:
- Press 0
Hours of Operation:
- This information has not been added.
  Click here to update this department.
Email:
- This information has not been added.
  Click here to update this department.
Customer service link:
- Click Here
Main Company URL:
- http://www.bostonherald.com/
Description:
- You have to call during their business hours. There are no callbacks after hours.

User Reviews

Feb

Posted by Anonymous

on 2/19/23 at 8:52AM

My Herald is delivered every day. During the week it is left in the doorway as I have requested. On Sundays it is left out at the end of the driveway. I have asked that NOT be done as I am unable to retrieve it from there. For the last five weeks, my request has been ignored, even though I have called your office EACH WEEk to complain! Who must I contact to get this problem resolved?

Feb

Posted by aggravated

on 2/7/23 at 9:48AM

I am receiving someone else's delivery. I called customer service at least 10 times to get them to stop delivering to me. Each customer service rep is from out of the USA and can barely speak English. They do not care about helping. Meanwhile. I have 3 weeks' worth of newspapers all over my driveway, front yard, left side yard, right side yard and up and down the front of my house.

Jan

Posted by Anonymous

on 1/11/23 at 9:28AM

I am completely frustrated. I have called three times in the past 10 days reporting a problem with my parents' newspaper delivery. For the past 7-8 years, we have had an arrangement with the Herald and the deliverers to toss the paper up onto a front porch from our driveway, We thought we were paying a little extra for this. Our driveway is steep, and particularly in winter, it is impossible for my dad (98) to walk on it, and it is dangerous for my mother (97) to do so. The first time I called, they said we will fix it, may take 2 days. No change. The second time I called we escalated the request, and I was told we will fix it, wait another 2 days. I was also told we could not communicate directly with the deliverer. The paper was delivered onto the porch only on Sunday, not the other five days. The third time I called, today, the gentleman explained that the Herald can ask the deliverer to leave their contact information so that we can communicate directly with them about this issue in order to resolve it. Meanwhile, we've lost 10 days. I wish the the first call or the second could have communicated this very important policy to us. Very very frustrated that we have to wait another two days and see IF we get the contact information from the deliverer and can solve the problem ourselves.

Mar

Posted by Anonymous

on 3/5/22 at 4:51AM

I have signed up for the E-Edition but cannot get the paper. It tells me to pay again.

Oct

Posted by Anonymous

on 10/5/21 at 9:04AM

what has happened to your daily crossword puzzle There has been no update since 0/2/2021

View all 73 Boston Herald customer service reviews »

Boston Herald customer service

General Customer Service

User Reviews

Feb

Posted by Anonymous

Feb

Posted by aggravated

Jan

Posted by Anonymous

Mar

Posted by Anonymous

Oct

Posted by Anonymous

Customer Service Ratings

Got an Idea?

Corporate Office

Customer Service Scoreboard

Boston Herald customer service news

Related Companies