Read the reviews below to see the experience other people have had when dealing with customer service from Farmers Insurance.
I am so disappointed in their stupid policy. I was on a freeway, and I switched lane and got a hit and run. They would not cover it because it's my fault for switching lane!? Are you kidding me! So basically is like telling me to never switch lane because if i get hit, i won't be cover! They just lost a customer and more when i spread words about how horrible their policy is!
I was with Farmers for 20years and just cancelled everything today due the incompetence of one agent and his receptopnist. Robert O Thone, Albuquerque, NM. We had our agent come out to give us a quoute on our home insurance because our Mortgage company sent us a letter stating that our home was underinsured. The agent (Robert O Thone)came out evaluated everything told my husband that he would be emailing us a quote. A week later we received a new policy in the mail our insuracne for year had gone up 300.00. We never received a quote and never authorized him to change it. We just wanted a quote to determine if we had to star looking elsewhere or stay with Farmers. When i called the agents office the secretary became ver argumentative. I told her she didnt need to be rude she needed to be professional and the bottom line was that we were going to cancel our for both our vehicles and the home. she stated i could do what ever i wanted and hung up on me. I am so dissapointed i will never go back to farmers and they cant thank the help at Robert O Thone Agency in Albuquerque, NM
Price of auto policy goes up depending on the people they have working for them at the time employee turnover. The incopetance i have seen in every call i make to them. Example of mistakes is bought a new car and gave them all the information and lienholder but farmers removed my collision so i was driving around for almost 4 weeks without it. There is major incopetance on the agent's level and thier employees level. I switch back to allstate when farmers upped my insurance to almost 1200.00 for every 6 months and i am 46 years old no moving violations or accidents on my record now i'm paying less than 500 every 6 months for 100% better insurance. Stay away from farmers very high premium and the time you will be on the phone fixing mistakes or problmes they do on purpose. Farmers name should be Fraud Inc.
I have no idea why those with complaints against Farmers Insurance, do not file a complaint with the insurance commissioner in their state, who is supposed to be in charge of regulating these insurance companies.
In some states you will find the insurance commissioner of that state to be an idiot and not help you with your problem, but if they get enough complaints they will have to take care of the problem whether they want to or not.
So I URGE all of you to file ANY complaint for any reason against any insurance company with the commissioner immediately if you want results.
Remember insurance commission is an appointed position in most states and if you do not receive good results complaints to the governor should be made, or letters to the editors might get everyone on board.
Americans need to learn to fight back with companies that refuse to give them what they paid for in good faith.
After reading these complaints, 90% of the problems stem from your own error because I'm sure none of you took the time to read and understand your policy terms and conditions. Insurance policies are legal contracts. As with any contract, there will be a monetary fee incurred for breaking the contract. So if you cancel your policy anytime other then at ths renewal date, you can expect what is called a short rate cancellation fee. Typically the equivalent of one month's premium. This is used to discourage those people that obtain a current security verification and then cancel their policy so they can appear to be legally compliant. And don't be one of those people that go to get their tag without bothering to take proof of insurance or taking the time to check if your verification is up to date. Failing to plan on your part doesn't create an emergency on the agent's part. The majority of complaints I've read on here can be contributed to the laziness or poor planning of the people that are doing the complaining!
I have had Farmers for over 15 years and havd been satisfied with Farmers overall. I was totally satisified with my lastagent that left the company. My agemt now is Fances A Chappell, Richardson, Texas. Over my 40 years of living in three different tates and having several different agencies this latest has by far been the worst customer service I have experienced. She needs to learn the meaning of customer service and what the true meaning of a customer value proposition. The customer is wrong, paper work sent that was never rreceived, recieving cancellation notices for non payment when in a auto pay plan. not understanding instructions and having an umbrella policy cancelled. Sent e-mails that take to long to recieve answers or have to send reminders. On and on, as I said the worst In my experience. Just to note, I do write and inform when I recieve excellent service.
I have been with Farmers for quite a few years now. Not too many problems. However I recently backed into a van in a grocery store parking lot and dented my bumper. They were very helpful about getting me a rental and setting me up with a great repair shop. However, calling the claims number to answer basic questions I was immediately greeted with a hurried and rushed operator. I felt like the friendly and warm voices I was used to came to a screeching halt. Like I just ruined her day for calling and put a huge strain on her time. My questions were very basic and simple and her answers were so curt and short I actually felt like this is a completely different company. I wanted to go over more information but the thought of being treated this way even more so was discouraging me from asking. What a shame and disappointment. I don't want to change providers but I don't want to talk to employees like that again in case one day I have another claim and get treated this way either. They must not conduct interviews for employees in that department. Has anyone else gone through this?
My agent pat andreas faribault mn basically misinformed us on our auto policy. He said we were paid through April when we were actually only paid through March. Then farmers charged us a late fee and won't reimburse us. I'm fed up and we canceled all policies and WILL NEVER EVER USE FARMERS AGAIN. The ripped us off. Ps. They ripped of my dad's business policy prior for years. Different agent same farmers.
Yesterday at around 8:30am, I made a $203 payment over the phone with KIM. I was extremely upset that my payment amount was raised and KIM so nonempathetically said, "well you can go find another insurance provider." After last month I paid your company $300 to renew my policy. She said, "Well, actually there is a $25 charge from last month that didn't get added to your last payment. Thats not my fault that she didn't charge me the appropriate charges at the appropriate time. However, even though I was extremely pissed off, I still made my payment. Then, I thought about it, called her back and asked her that the payment be voided or my money refunded as I am going to cancle my policy and find a different insurance provider. On my lunch break from work, I took the liberty of purchasing a different insurance policy with a different company. I called KIM back to ask more questions about when my money will go back on my credit card. She said, "Well, the payment has been voided and I think it takes a couple of days for the money to go back on the card." I asked her how long exactly does it take? She said, " I think it takes a couple of days." I told her to send me an email stating that my payment has been voided with details about how long I can expect to wait to get my money back. KIM did not send me that e-mail like she said she would. I ONLY have an email for a reciept of payment from her. I never recieved a confirmation code to verify anything. I also faxed a written letter with a copy of my new insurance policy stating cancelation of policy. I never recieved an email saying my policy was canceled. I know you people don't like giving money back to your customers, but I literally spent MY ENTIRE CHECK on insurance this pay period and I have no money left for childcare, food and utilities. I don't appreciate this treatment at all and I would like my money back PLEASE! When she told me about the charges, I asked to speak with you and she conveniently told me that I couldn't because you were not there. If I have to take further action to get my money back, I will do so. I will never use this company again nor will I ever refer anybody to use this company. KIM needs to be fired because she provide me false information and lied about my payment being voided. COMPLETELY UNEXCEPTABLE!!!
Farmers' agent quoted a premium, we bought the policy, and three months later Farmers billed us for over $300 in estra premiums for what the agent admitted was his mistake, yet the company took no action to correct and turned us over to collection. When we reported the wrongful claim to Farmers, they said they would investigate, we heard nothing for two months, then started getting collections calls and notices again.
I wouldn't buy any insurance from this company again of any type.
Jim
Mesa, AZ
I find it rather interesting that people comment and leave rather nasty comments about this company. What I find even more interesting is how no names are used. I'm sure some of these are agents from competitors that are upset that they're loosing business. I especially think this when a specific agents name is used. I personally know many of the agents who's names are being used on this site, and they are some of the leading agents in there area. You don't get there by being "rude and unprofessional".
They always mess up my account.Once i ask only for the quote but they activate the policy without my knowlege .I end up paying them because i start getting letters from dead collections.They peopel i was talking to about the issue were too rude and never really helped me with anything.They were actully harrsing me and ask me to buy for somthing from they i never bought from them. In addition was insured with different company.
This is BY FAR the worst insurance company I have dealt with. I cancelled my policy and they continue to hit my bank account each month, I had no choice but to close that account and open a new one. Talk about crooks, stay away don't sign up with these clowns.
I can't tell you how many problems I have seen with this insurance company. I do video depositions and this is the worst of the bunch!
Allstate wants to crush the competition so for the next few years you will be in good hands, lol I guess. After 2 or 3 years watch out!
I have had policies with Farmers for 15 years and have been disappointed several times. My agent was an idiot. I finally called it quits when I found out they didn't update my policy to a lower rate since my roof was new. They paid to have the roof replaced! Now they are claiming since another department paid the claim they didn't really know. They refuse to refund the difference. Once I finally check out competing rates I was flabergasted to see how much I was being overcharged. Adios Farmers!
cuncerning fingerhut. they are trying to get me to pay for something i never ordered. i have talked to everyone about this and i am still being harassed by letters and constant phone calls
i signed up not directly on this site but through chan and associates in pleasanton. when signing up they were more than willing to do everything in their power to provide nothing but the best customer service. however, if you have any issues after that, they will push you aside and reiterate that you are one of 3,000 clients and just another number in their book. they dont care if you choose to not stay with them. all they care about is the sign up process. i advise to NOT do business with this particular office.
The fastest and best, filed claim and adjuster was there in 5 days. Wrote a very fair check to replace my roof on the spot. Be proactive and check your deductable before you have a loss is a good idea. Mine was very high and don't remeber talking to my agent about the possibilities if I had a loss.
When I read complaints against Farmers and met people who experienced Farmers nightmare agents and adjusters team... I thought how can one company hire the worst group of individuals (no personality, no conscious, poor communication skills and bunch of low lifes). You have a claim, you better get a lawyer just to try to communicate to these idiots. My agent should have Helen Keller, never returned any calls, could not answers any quesions. The adjuster was another piece of work. This guys would tell me vaque answers, but when he spoke with the contractor, it was different store again. It seemed like I was dealing with Sybol.. multiple personalities. Bottomline, AVOID FARMERS OR throw your money to the wind plus ge crappy service to boot.
I was in a minor automobile accident on 1/31/11 and I have had nothing repaired on my vehicle yet. My father was a Farmers Insurance Agent for over 40 years and he is DISGRACED about the lack of customer service I have received. I am definitely going to let people know about the slow service. It should have been an easy fix, as both of the parties involved have Farmers. I would rate the customer service of Farmers as definitely POOR!
