Flag Farmers Insurance Customer Service Review

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Yesterday at around 8:30am, I made a $203 payment over the phone with KIM. I was extremely upset that my payment amount was raised and KIM so nonempathetically said, "well you can go find another insurance provider." After last month I paid your company $300 to renew my policy. She said, "Well, actually there is a $25 charge from last month that didn't get added to your last payment. Thats not my fault that she didn't charge me the appropriate charges at the appropriate time. However, even though I was extremely pissed off, I still made my payment. Then, I thought about it, called her back and asked her that the payment be voided or my money refunded as I am going to cancle my policy and find a different insurance provider. On my lunch break from work, I took the liberty of purchasing a different insurance policy with a different company. I called KIM back to ask more questions about when my money will go back on my credit card. She said, "Well, the payment has been voided and I think it takes a couple of days for the money to go back on the card." I asked her how long exactly does it take? She said, " I think it takes a couple of days." I told her to send me an email stating that my payment has been voided with details about how long I can expect to wait to get my money back. KIM did not send me that e-mail like she said she would. I ONLY have an email for a reciept of payment from her. I never recieved a confirmation code to verify anything. I also faxed a written letter with a copy of my new insurance policy stating cancelation of policy. I never recieved an email saying my policy was canceled. I know you people don't like giving money back to your customers, but I literally spent MY ENTIRE CHECK on insurance this pay period and I have no money left for childcare, food and utilities. I don't appreciate this treatment at all and I would like my money back PLEASE! When she told me about the charges, I asked to speak with you and she conveniently told me that I couldn't because you were not there. If I have to take further action to get my money back, I will do so. I will never use this company again nor will I ever refer anybody to use this company. KIM needs to be fired because she provide me false information and lied about my payment being voided. COMPLETELY UNEXCEPTABLE!!!


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