Farmers Insurance customer service

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Customer Service

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  • How to reach a live person:
    • Speak "customer service" once to get a customer service rep
  • Hours of Operation:
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  • Email:
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  • Customer service link:
  • Description:
    • 888-891-1660 for the hearing impaired

User Reviews

Posted by Anonymous

I have been trying to get my trailblazer repaired since December 26th. It is now February 28th and I'm still waiting to have someone call me back so I can proceed with getting my vehicle repaired. I don't know how this is legal to operate this way when your vehicle is an integral part of your day to day operations!

Posted by Anonymous

My experience with Farmers is the worst one I have had in my life. You raised my insurance 32% because you claimed I had a bad credit rating which was totally untrue. I called Equifax and talked to 2 different people who told me there was nothing in my credit report to cause that much of an increase. They also sent me copies of my report and there was only one late payment over several years which was on an account I signed for my grandson. His payment because he had a total breakdown after the death of his mother, who was my daughter. They gave me a rating of 753. two others gave me ratings of 793 and 796. To me it is disgusting how you can deliberately lie about people to the insurance commission. I just wonder how many others you have done this to. I think you should be reported to the federal commission and If I can find a way I will do it. I have all the documentation I need. I have told several people who have asked about home owners insurance to stay away from Farmers and I will keep on doing so.


all this talf about farmers is ture , YOU HAVE BEEN WANNED

Posted by lsshy

Four yrs ago we turned in a damage claim to Farmers in Omak WA, due to a huge rain/ WI d storm we had in which a portion of our roof was blown away. Farmers refused our claim and said they did so because they felt the damage was catoptrics. Not true stall, so we dropped them and went with USAA and when our roof began today leak again thos last year we turned in a claim to them and within one week they paid our claim and we finally got our roof fixed correctly. Thank God for USAA Insurance. This really worries us because we still have our life insurance through Farmers and we pretty positive that if one of us passes away Farmers will not pay on our policies and that could be catastrophic for us. Can you insure us that if something happens to either of us that you will pay off on the policies we have been paying on for over 10 yrs?

Posted by Yougottabekidding

The agents for this company never pick up the phone when you call. All calls go to voicemail and messages are not returned. I spent four days trying to contact a local agent about a claim and never made contact. I finally called the 800 number for customer service. The customer service agent was friendly but could not help me and I was referred to someone else. The person I was referred to was friendly but could not help me resolve the issue and I was referred a second time to someone else. I'm still waiting to see if that person will call me back. With current technology and cell phones, this is ridiculous!

Customer Service Ratings

Based on 180 votes.


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Hours of Operation

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Farmers Insurance customer service news

Local Farmers Insurance agent attends Championship Conference

“Through his excellent customer service, Farmers continues to be his customers' first choice for their insurance needs,” said Mhayse Samalya, Farmers President of the Farmers Brand. “All of us at Farmers are proud of Quinn's commitment and service to ...

New Farmers Insurance Agent Opens in Downtown Montgomery

Julie, her husband Mario and two children, Samuel, 12 and Mira, 9, make their home here in Montgomery. Julie has many years of insurance, office management and customer service experience. She also owns her own Interior Design business, Interiors By ...

Steve Beckwith at Farmers Insurance balances price, service

customer service is how Beckwith competes with the online insurance companies. “Our advantage over the internet is our face-to-face contact. You can always come in and talk to myself or my staff,” he adds. There are many factors that go into a quote.

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