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I was with Farmers for 20years and just cancelled everything today due the incompetence of one agent and his receptopnist. Robert O Thone, Albuquerque, NM. We had our agent come out to give us a quoute on our home insurance because our Mortgage company sent us a letter stating that our home was underinsured. The agent (Robert O Thone)came out evaluated everything told my husband that he would be emailing us a quote. A week later we received a new policy in the mail our insuracne for year had gone up 300.00. We never received a quote and never authorized him to change it. We just wanted a quote to determine if we had to star looking elsewhere or stay with Farmers. When i called the agents office the secretary became ver argumentative. I told her she didnt need to be rude she needed to be professional and the bottom line was that we were going to cancel our for both our vehicles and the home. she stated i could do what ever i wanted and hung up on me. I am so dissapointed i will never go back to farmers and they cant thank the help at Robert O Thone Agency in Albuquerque, NM


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