Read the reviews below to see the experience other people have had when dealing with customer service from Farmers Insurance.
I Have Two Autos Home And Umbrella 2ith Farmers. I Live In The Country And High Speed Internet Is Not Available. I Can Not Get Into My Account To Make Payments Or Get Id Cards. Farmers Requires A Code To Enter My Account And Only Allows 5 Minutes To Enter The Code/ It Takes Me 4 To 5 Minutes To Get The Code And Enter It By That Time The Time Limit Has Expired And Can Not Log Into My Account Can The Code Be Waived For Me [email protected]
I have homeowners and motorcycle insurance with Foremost, which is a subsidiary of Farmers. I wanted to apply for auto as well so that I could claim the multiple policy discount. Well when I tired this Barb just pushed me around and about the block so back to the start. PLUS they don't answer the frickin phone and play really obnoxious music and stupid announcements. Really not very customer oriented but then what Insurance company is. They are all licensed thieves.
Recently my daughter was hit by a policy holder of farmers insurance. I personally called to file the claim and the rep name Gabby gave me a policy number and a name as well a claim number. She also provided the adjuster whose name is Lisa Simmons. when I spoke with the adjuster she had the same claim number but a different policy number as well name of policy holder. This is currently under investigation also the adjuster said when she called the policy holder she was told the car involved in the accident was not insured but they had several other cars that are insured. They also told her that they had sold the car within the same month of the wreck top some one else. This seems like fradualent activity and not to mention the policy holder did not have a driver license. I'm sure they gave a fake name or was dishonest.
Stay tuned as my attorney will make sure we do a complete investigation. From reading some of the reviews it sounds like farmers insurance is of with policy holders deceiving the public in order to not be held accountable for wrong doing.
long time customer who is angry & disappointed. phone calls not returned more than once,cannot seem to cancel a policy without a lot of problems .tough to get a straight answer..oh ,I forgot its all my fault .threaten to cancel all my policies.never any issues when BILL FLEETWOOD had the agency. guess I must end being treated poorly and shop around.Iwill.
OMG I thought that I was the only one to get thrown to the curb by this so called company! I would actually call it legalized thievery... I have so many issues with this I don't know where to start ! Was in an accident Oct 1st NO fault of my own had full coverage on both my trucks. I stopped into the agents office 5 minutes after the wreck and gave details to her secretary and 5 days later the agent wasn't even told about it... They left me high and dry to be beaten up by The Hartford company who would only pay half of what it was going to cost. I literally had made at least forty phone calls to The Farmers Com, The Hartford Com, body shops, car rentals, the police department which screwed up the accident re[port, missed work, lost sleep, weight and grew many grey hairs over this whole NIGHTMARE! My Farmers agent did ABSOLUTELY NOTHING for me as if I didn't even have a company !!! This went on for almost a month and asked Farmers if they would at least cover the amount that the other company would not, they asked for my cell phone number and would call me back that afternoon. That was the last I even heard from them, and that was OH probably 5 weeks ago! "REALLY IS THAT EVEN LEGAL?" I pay six months at a time never been late on the trucks or the renters ins just to be kicked to the curb by Miss Amber Patch Troxell my so called AGENT??? I mean they had my age wrong they had my girlfriend as married to me but I was single on my policy, the had her email as mine and her address as mine! COME ON MAN I have my own business and have for 35 years and that IS NO WAY to run one (A SCAM YES) but not a business! The only way I would refer this Company to anyone would be my worst enemy and then would feel bad about even doing that! Am also still waiting on my refunds I've had coming said they were sent out the 26th>>>Must be coming from another country. Signed LONG GONE AND GLAD OF IT....
Very upset with Farmer's adjusters! They took the side of the other insured when I told them he was at fault. They disregarded anything I told them based on the police report ( which missed a lot of the details). I no longer wish to be with this insurance company and can't believe that I pay so much for them not to be in my favor. Such a BIG disappointment.
Looks like "skimming" is happen, premium on life policy is paid auto deduct with a bank statement as proof, yet I'm continually told they do not know why. 3 months goes by- again in grace on the account. Our policy contact tells me to calm down, yet emails without knowing or researching the continued issues.. Ridiculous, upsetting, I pay my bills & have my own job to do... Farmers is falling short, customer is right if they have the bill pay- auto proof every month! Quit harassing me!
Tried to combine my insurances to get better discount. Agent in Broken Arrow ok. Gave me a price knowing I had a ticket he typed out my applicationn saying lets put it in and if they reject it, they wii send it back to me...it was for a year policy I went ahead paid $1429 my Hartford for same coverage $1279 .2 month later get a bill for $2200 call agent he tells me it is ok you've paid up for the year. Next month same thing called agent again said dont worry its ok. Then get notice my cars are cancelled for non payment
So I cancelled all my policys. Without me knowing and thinking Cancelled They REINSTATED ME TO USE THE REST OF MY MONEY I ONLY USED .IT FOR 3 MONTHS MONTHS. After months.THEY FINALLY SAID THE PRICE CHANGED BECAUSE I didn't say my I had a ticket expiring in a couple month.If I knew I would of waited I was insured already.
My agent wrote out the app I called twice he said dont worry its ok.
I had insurance I wouldn't of doubled my cost. They cancelled me,then Reinstated me without my knowledge use $ about $1200 of my money. I wouldn't worry about online spammers on line we have to worry about our homeland. So depressing. We know they owe all that money to the tornado victims that they didn't pay properly.
Worst of all I had cancelled my home and rentals they again cancelled those for non payment THEY, again reinstated me and used the rest of my $900 on a 2 pay account.
What's worst is THEM CANCELLING ME EARLIER WITHOUT any MONEY DOWN WENT AHEAD INSURED ME the last 6 Months no money from me, AND are trying to get me to pay that. Tried hasseling Called on collections to get me to pay. I didn't find out for Months untill I called for refunds they didn't send. I had already gotten insurance with AAA.BETTER DEDUCTABLE S AND SAVED $1200 for my coverages with they my ticket had already expired.
. Ended paying 2 companies. What they did was IS CROOKED.
I have been trying to get my trailblazer repaired since December 26th. It is now February 28th and I'm still waiting to have someone call me back so I can proceed with getting my vehicle repaired. I don't know how this is legal to operate this way when your vehicle is an integral part of your day to day operations!
My experience with Farmers is the worst one I have had in my life. You raised my insurance 32% because you claimed I had a bad credit rating which was totally untrue. I called Equifax and talked to 2 different people who told me there was nothing in my credit report to cause that much of an increase. They also sent me copies of my report and there was only one late payment over several years which was on an account I signed for my grandson. His payment because he had a total breakdown after the death of his mother, who was my daughter. They gave me a rating of 753. two others gave me ratings of 793 and 796. To me it is disgusting how you can deliberately lie about people to the insurance commission. I just wonder how many others you have done this to. I think you should be reported to the federal commission and If I can find a way I will do it. I have all the documentation I need. I have told several people who have asked about home owners insurance to stay away from Farmers and I will keep on doing so.
Four yrs ago we turned in a damage claim to Farmers in Omak WA, due to a huge rain/ WI d storm we had in which a portion of our roof was blown away. Farmers refused our claim and said they did so because they felt the damage was catoptrics. Not true stall, so we dropped them and went with USAA and when our roof began today leak again thos last year we turned in a claim to them and within one week they paid our claim and we finally got our roof fixed correctly. Thank God for USAA Insurance. This really worries us because we still have our life insurance through Farmers and we pretty positive that if one of us passes away Farmers will not pay on our policies and that could be catastrophic for us. Can you insure us that if something happens to either of us that you will pay off on the policies we have been paying on for over 10 yrs?
The agents for this company never pick up the phone when you call. All calls go to voicemail and messages are not returned. I spent four days trying to contact a local agent about a claim and never made contact. I finally called the 800 number for customer service. The customer service agent was friendly but could not help me and I was referred to someone else. The person I was referred to was friendly but could not help me resolve the issue and I was referred a second time to someone else. I'm still waiting to see if that person will call me back. With current technology and cell phones, this is ridiculous!
i had farmers insurance for 30 years,which i took over from my husband,after he got alzheimers.he was a smart man ,so i thought farmers was good.anyway, one window was broke, by a tenants son,at the apartment i own.they denied me...it was only 700.00!i checked my policy,and i was covered for terrorism, cypher attacks and everything that is very unlikely to happen.before that they raised my rates.no accident ,.no claims.farmers was getting on my nerves..i'm moving to state farm....silver lining..i save a boatload of money
I guess they are fine if you don't ever need to file a claim. The condo owner above me had a tenant who left his toilet running and did damage to my unit. According to Farmers they weren't liable for it and denied the claim because their policy holder did not do the damage, his tenant did. Really? Then whats the point of insurance. I had to pay for the repairs myself.
This is the worst company one could ever choose. My kid was hit by a drunk driver 3 years ago. We chose to not get an attorney in order to avoid the litigious nature of this countries citizens (not wanting to be one of them). If you get hit by a person insured by farmers get an attorney!!!! They gave her 1100.00 and she will suffer back pain for life. A severely bad company. We are going after the driver now. Go with State Farm, Allstate, or even geico above and beyond them if you don't want be the recipient of a lawsuit since this company is literally has put her through hell. Getting an attorney finally and Also filing a suit against their practices. I promise they will put so much into attorneys from me they will wish they had taken care of her properly. Entirely unethical and incompetent. Aren't these people regulated? Guess ill be finding out.
I have been with Farmer's Insurance for 20+ years. I had the same insurance agent all this time. Any time I had a claim or a question he satisfied my needs within 24 hours. He recently retired and now I can not get any service at all! It takes weeks to get any answers for anything and when I try to get a hold of claims adjusters regarding a current claim all I get are answering machines with never a call back! No one seems to know or have answers for anything! It is so frustrating after so many years of great service! I am definitely going to change insurances!!!!!
