EasyJet customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from EasyJet.

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Viewing EasyJet customer service reviews 1 - 25 out of 171
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30
Jan

Posted by Mental Health


on 1/30/22 at 8:56AM

Disgusting service for a mentally I'll person and carer 6people not allowed on plane ?overbooked Disabled person had toothache and had dentist appointment that afternoon I have sent 4letters you said he was not on the flight of course he wasn't you decided to put them on He was in a right mental state We had to pay for 2flights on zFly Be to Exeter He was meant to fly into Bristol
Mark Roberts and Scott Moncaster 3/12:/15 I want compensation or I will go to the Financial Ombudsman He was meant to land around 10 -30
On the 3/12/2015!

21
Sep

Posted by bill crinks


on 9/21/16 at 10:16AM

I tried both numbers given as customer service numbers 08712442377 and 08712882236. Both gained a reply to the effect that they are not in use. USELESS. I am trying to contact inflight returns to whom I have submitted an on line claim and returned the goods. Both to no response. I go back on the web site and all it asks is to fill in the same form. NO CONTACT DETAILS ARE GIVEN. Again, totally USELESS. I am going to persevere with this. How do I go about it or will this too be ignored. F W Crinks

16
Dec

Posted by Anonymous


on 12/16/15 at 3:29AM

I had a problem with an item purchased on a recent flight to Tenerife and have completed an online form to report this and request a replacement / refund. I am extremely disappointed not to have had any response from you about this. As a minimum I would have expected to have received an Email acknowledging receipt of my claim and confirming that it is being dealt with

10
Sep

Posted by jackiekidwell


on 9/10/15 at 8:21PM

I have been trying to book a one way flight from tenerife to southend airport and Easyjet are making it impossible. The price has gone up while i have been trying to book the flight. Just how do I book for 23rd March 2016?

17
Feb

Posted by Robert_kush


on 2/17/15 at 9:54AM

Stuck in bilbao currently having to wait three hours for flight to manchester which means I'll miss my connecting flight to Edinburgh. Second time in just over a week that this has happened with easy jet. If you can avoid them please do as they are not worth a dime of your cash.

27
Jan

Posted by Anonymous


on 1/27/15 at 3:48AM

We have been meaning to write this for some time. We would like to thank he cabin staff for all their help and kindness on our journeys. We can only say that on all our journeys on Easy Jet that we have never had cause to complain and do appreciate the smiling welcoming faces.
Keep up the good work girls and boys.

18
Jan

Posted by Ann Mary Bell


on 1/18/15 at 6:38AM

Good afternoon. I recently booked a return flight fir 2 people but while booking made a mistake in the date: 6th February was correct but 8th March return was incorrect. I then modified the booking but have ended up paying 100 euros more. As we use easyjet fairly regularly I would be grateful if you could refund the cost as I modified after approx 10 minutes.
Thanking you in advance and hopeful in your recognition.
Ann Mary Bell

10
Dec

Posted by LUIS Antunes


on 12/10/14 at 9:06AM

Hello, I did some in flight shopping this week The crew were unable to insert my Fiscal number in the invoice, but they suggest that I should get in touch with you and send the receipts, so you could send the full invoices to me. Please provide me with an e-mail address or any method to send the digital copy of the receipts.

18
Aug

Posted by Geoff


on 8/18/14 at 8:35AM

On 16 June 2 bogus transactions were made on my debit card Halifax no. I hadn't booked any Easyjet holidays.�£6.98 and �£654.96 totalling �.This is a massive loss for me.I rang your customer services 4 times;first i was given case ref100224396.Later it was case ref.100234197.I wrote to you on 16 July with all the details inc a photocopy of.the 2 bogus transactions. since then I have heard NOTHING from you at all neither by phone,litter or email.I am VERY DISAPPOINTED in Easyjet.Why has nobody contacted me?PLEASE SEND ME MY MONEY BACK!!! You have no right to withhold it from me.Geoffrey Rogers

29
Apr

Posted by k wirja


on 4/29/14 at 4:25PM

tdy 29 april14 i flew with a group of 6, 3 couple from rome to orly by easyjet 4248, delay 1 hour, we are seating at the rear end, when arrv at orly pilot announce we should get off from front door, however the stewardess by the ZARA open the back door and force us to get off in heavy rain without anybody help with umbrella, when we look outside rain heavyly we dont want and she screamed and even said "I DONT CARE EVEN ITS RAIN" she force us to get off, when we arrv at the bagage claim we are soaking wet. easyjet you should hv review your stewardess manner !

28
Apr

Posted by Doug and Elaine


on 4/28/14 at 9:40AM

Dear EasyJet:

My husband (Douglas) and I (Elaine) flew on EZY990 (Venice to Naples) on 13 April 2014 . We considered the EasyJet staff to be highly unprofessional and the experience to be unacceptable.

A travel agent booked our flight, but we gather that we had one of your higher fares (if not the highest) as we were seated in the first row (1E, F). When we went to the Speedy Boarding line of the Bag Drop in the Venice airport, the EasyJet staff person told us that we needed to pay additional for our hold luggage.

There were two of us, and we had only ONE bag between the two of us. That bag weighed approximately 23kg. We had read your hold luggage rules and knew that we were allowed to ââ?¬Å?poolââ?¬Â? our luggage allowance, which we told the staff person checking our bag. She insisted our bag was over the 20kg limit per bag and that we had to pay an additional amount. We pulled out a written copy of your rules with the ââ?¬Å?poolingââ?¬Â? section highlighted and gave it to her. She still insisted we owed more money. We told her to read EasyJetââ?¬â?¢s rules, that we were well under our allowance by your own rules, and we did not owe additional money. We did not get nasty, but we did firmly stand our ground. After much arguing back to us and insisting we owed money, she finally told us she had looked at our booking and that we had paid for 2 bags and that she would not charge us any additional money. This was a ridiculous statement since we were 2 people with one bag on 2 fares (including Speedy Boarding and first row seating!), and were entitled to 40kg between us, just as were other people on even cheaper fares! We are not sure that we would have prevailed if we had not had the rules in writing to give to her (how many people could be expected to have a written copy of your rules?).

When we got to the gate and boarding time, we were in the Speedy Boarding line. The same two staff members who were at the Bag Drop were checking people to board the bus for the plane. The same woman told Elaine that I could only have ONE carry-on bag (we each had a medium size backpack and Elaine had a purse). While your rules do state one carry-on per passenger, most airlines in the United States also have the one carry-on rule, but you are also allowed one ââ?¬Å?personalââ?¬Â? item, such as a purse or briefcase. This was our experience over 60 years of flying and the way we had interpreted your rule. The staff member was adamant (and somewhat nasty about it) that Elaine had to get down to one carry-on. Since the boarding process was on-going and hectic, Elaine said she would conglomerate her purse into the backpack on the bus, which I did. This forced us to take all the contents of my purse and the purse itself, and very quickly stuff and cram everything into our two backpacks.

As we sat on the bus, we saw any number of other people who came on with 2 bags each. No, there were no additional people with them, no children, nothing but people with more than one carry-on each. This included a couple sitting directly across from us on the bus and directly behind us on the plane (and who were directly behind us in the Speedy Boarding line) who had a large roller bag, a large additional bag, and a larger-than-Elaineââ?¬â?¢s purse with them. When we got on the plane, Elaine talked to the English-as-first-language attendant, inquiring if EasyJet indeed had a ONE carry-on rule or not. She informed me it was supposed to be one carry-on per person, but that she was observing people as they came onto the plane and saw many violations of that rule. She said it was the Ground Crewââ?¬â?¢s responsibility, and that the Flight Crew could do nothing about it once the people came onto the plane with more than one bag. She also said, ââ?¬Å?This is the way it always is in Venice.ââ?¬Â?

Elaine informed the attendant that she would be writing this up for TripAdvisor (Elaine gets ââ?¬Å?very helpfulââ?¬Â? votes for most of the detailed reviews that she provides to TripAdvisor, an indication that people listen to what I write). The attendant also urged me to write EasyJet and even gave me the information on how to write to you. And, no, we did not get names of any of the staff involved because, frankly, we were too mad to think about it and things were too hectic.

I can also report that part-way into our short flight, the two attendants in the front of the plane (again, we were in the first row and the ONLY ones in the 6 seats of the first row, which also means there was no shortage of baggage space) got into a heated argument in the galley. This went on for about 5-10 minutes, and then evolved into them not speaking to each other or even looking at each other for the remainder of the flight. You could cut the atmosphere with a knife ââ?¬â?? we hate to think what the passengers on the next flight were exposed to.

It may well be that the rule IS one carry-on per person, but this rule should be consistently applied to all passengers, not picking and choosing who to apply it to. Passengers should not be vindictively singled out because they had to tell the staff their own EasyJet rules on hold baggage and insist that they stand by those rules. Also, people should not be allowed to circumvent the rules, based on the color of their passport, which also appeared to be the case.

This would have been a most unpleasant and unacceptable experience, even if we had paid a bargain basement fare, which we did not. We will inform our travel agent (Zicasso) of this experience and encourage them not to use EasyJet for their clients in the future. We will also write to TripAdvisor, informing people of this experience and encouraging them not to fly EasyJet.

We hope that EasyJet will take some action to better train its staff, particularly the Ground Crew in Venice, and we believe that EasyJet owes us a sincere apology for the actions of its staff.

Elaine and Doug

19
Apr

Posted by Anonymous


on 4/19/14 at 9:34AM

Your services is far below any reasonable standard, you claim to be open until 20:00 locale time and yet I called a number of times hours before that and received minutes of ringing, without talking to a machine never mind a person. And all this time during the ringing I was being charged .25 cents to listen to the phone ring, you charge before you're even on the line... despicable.

Incredibly dissatisfied.

24
Dec

Posted by Frustrated


on 12/24/13 at 2:32PM

Having serious trouble checking in online and tomorrow is Christmas Day and we are flying out Boxing day morning. Help.... Does anyone know if you can go to the airport without boarding cards printed out

21
Oct

Posted by sandra


on 10/21/13 at 8:39AM

having trouble checking in online

15
Oct

Posted by teresa


on 10/15/13 at 11:19PM

Hi can I travel from luton to scotland with a provisional licences as I dont have passport ?

06
Sep

Posted by Anonymous


on 9/6/13 at 3:13AM

I have used this service twice recently and my queries/ problems have both been resolved quickly and efficiently. Thank you.

27
Aug

Posted by Easy Jet


on 8/27/13 at 12:31AM

thurs aug 15 was a nightmare.the luggage overweight had been paid on internet when arrival at counter the nasty clerk said it was overweight I said it was pd on internet she said NO and said 556 euros or take bags back. I was put down mistreated and shocked at price which she cheated me and I had no way-------------------------
New Company Policy
-------------------------

When the wise company president learned that his employees were tanking up
on no-trace vodka martinis during their lunch hours, he issued the
following memo:

To all employees; If you must drink during you lunch
hours, please drink whiskey. It is better for our customers to know you're
drunk than to think you're stupid. or recourse other then pay.I discovered this is way they make money low fares and screw you at counter.I will try my credit card co. to help resolve but looks like they have me in a no luck situation I recommend paying a legit airline more money and not getting a shock that would wake a dead man at these luggage robbers.British airways is way I go from now on and will tell everyone NO EASY JET or get screwed royally Lucy Taylor not afraid to sign my name or advertise the rudeness and stealing my money if it helps others.

17
Jun

Posted by Anonymous


on 6/17/13 at 4:26AM

My partner Agnes Muckle was booked on a flight from Luton airport to Bordeaux on Thursday. She arrived at the airport in plenty of time by normal standards, i.e. more than 2 hours before flight departure. The airport was in chaos and she was unable to get through the security gate in time to catch this flight. Easy Jet staff then rebooked her flight to Monday 17th June. She booked her luggage in online and was given a seat number 4H. Because she is staying with relatives she does not have access to a printer and was therefore unable to print this information. When she got to the airport, again in plenty of time, she was told that the flight was overbooked and there was no room for her. She told the staff that she had booked the seat but she had no proof. Agnes phoned me in an extremely distressed state, in tears. Your staff have rebooked her on Wednesday's flight. I am extremely angry that my partner has been treated in this way, she has missed 2 flights through no fault of her own and has had to spend a week in virtually by herself in an area she does not know. This is our first experience with Easy Jet and to say the very least it has not been a good one.

If you would like to reply to this message please do so by e.mail at je

Jeremy Wheble

12
Jun

Posted by Anonymous


on 6/12/13 at 11:00AM

still can't issue a ticket after 2 days.all correct info for Amex- billing cid etc have been entered. Worst website ever!

20
May

Posted by KV


on 5/20/13 at 8:05PM

I was trying to book a flight to Rome from Berlin for Spring break. EasyJet's website said the transaction did not go thru. I figured there is a problem with the website so I cancelled the transaction. To my surprise EasyJet emailed me a confirmation of booking. I contacted them to say the transaction did not go thru and I cancelled out. They told me I can't cancel the flight because they are a cheap airline and do not give refunds. Since their website did not work properly I made other arrangements for spring break before they emailed me the booking so I could not use the ticket. I am still trying to dispute thru my credit card company. EasyJet keeps insisting it is a valid transaction. Don't see how they can charge me when their website said my booking did not go thru and I hit cancel. They ignored my subsequent emails and calls.

17
May

Posted by Paul Scott


on 5/17/13 at 1:21AM

Dear easyjet,

I was travelling on EZY 2263 on Thursday 16th May when the flight suffered a few hours delay due to technical reasons on 2 different aircraft.

The 2nd technical issue was problem with the No 2 engine which unsettled quite a few of the passengers for obvious reasons. The crew reassured them in a very professional manner which made them all feel at ease. They then provided an excellent service with a smile for the remainder of the flight even though they were really busy due to the complimentary drinks and snacks being provided. They never stopped!! I also appreciate the crew probably took this flight at short notice with some inconvenience but you would never have known it.

In this day and age people are only too quick to complain so I would ask you to pass on my gratitude and congratulations to the crew, they made a late flight a pleasure.

Well done easyjet!!

27
Apr

Posted by Jennifer Lynn


on 4/27/13 at 1:32AM

A big thank you to Joyce, the flight attendant on Easy Jet's flight from JFK to Palm Beach International on Thursday 25th April at 4.40pm. She welcomed everyone with a genuine smile, nothing was too much trouble for her on this very busy flight. Her PA voice is unique, friendly and delightful. A credit to your company.

26
Mar

Posted by [email protected]


on 3/26/13 at 10:56AM

We were delayed in Glasgow by snow at Jersey on 12 March 2013, and had to wait 26 hours for a flight. Easyjet put us up no trouble overnight, and their excelllent staff were cheerful, as helpful as they could possibly be, and kept us informed. Well done to all concerned.

26
Mar

Posted by phil


on 3/26/13 at 6:21AM

Customer service call centre is a joke took three phone calls from me promised two return calls never got them , now totally disatisfied.

10
Mar

Posted by Marieanne


on 3/10/13 at 10:39AM

on the 2nd of March, I travelled fron Nice to Luton. I am a frequent traveller with Easyjet. I am so happy to get a seat number now. However, passengers are still rushing like mad when the gate number is displayed. It seems that they have to be first in the queue in order to board the plane first. I guess that the reason is obvious. People are worried that they might not have space to put their cabin luggage. Why suddenly, this is becoming a big problem...CABIN LUGGAGE. I have observed passegers whose seat is at the back just put their cabin luggage in front space as they make their to their seat at the back. This means that when the customers who have been paying that bit extra enter the plane, they find that the space above their is already occupied. In fact. on that day I travelled. a passenger whose seat was at the back. had the audacity to remove my bag to put his overweight cabin luggage. God knows where he intended to put my bag if I did not stop him. The cabin just watched without interfering. They don't seem to know how to handle the cabin luggage situation. They can solve the solution by taking passengers' cabin luggage to send in the soute. If this is the case, one will have to wait for baggage in order to collect the cabin luggage. This is the reason why people chose to use cabin luggage...so we have no need to wait to collect luggage.
Why Easyjet don't you adopt thje system of making people board the plane by seat number. Peolpe should remain seated in the lounge until their number si called. Foe example. the passengers at the back from row20-30 could board first. then row 1-10. then row 11..to....That will make boarding quicker, less hasle and more discipline and civilised. I hope that you service will improve very soon, because it becoming a little bit frustrating.

Viewing EasyJet customer service reviews 1 - 25 out of 171
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