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My partner Agnes Muckle was booked on a flight from Luton airport to Bordeaux on Thursday. She arrived at the airport in plenty of time by normal standards, i.e. more than 2 hours before flight departure. The airport was in chaos and she was unable to get through the security gate in time to catch this flight. Easy Jet staff then rebooked her flight to Monday 17th June. She booked her luggage in online and was given a seat number 4H. Because she is staying with relatives she does not have access to a printer and was therefore unable to print this information. When she got to the airport, again in plenty of time, she was told that the flight was overbooked and there was no room for her. She told the staff that she had booked the seat but she had no proof. Agnes phoned me in an extremely distressed state, in tears. Your staff have rebooked her on Wednesday's flight. I am extremely angry that my partner has been treated in this way, she has missed 2 flights through no fault of her own and has had to spend a week in virtually by herself in an area she does not know. This is our first experience with Easy Jet and to say the very least it has not been a good one.

If you would like to reply to this message please do so by e.mail at je

Jeremy Wheble


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