Cigna customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Cigna.

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Viewing Cigna customer service reviews 1 - 25 out of 31
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22
Nov

Posted by Anonymous


on 11/22/23 at 9:07AM

my husband just got changed to Cigna part D FROM MEDICARE, I KNEW NOTHING ABOUT HOW TO GO ABOUT CHANGING ALL HIS MEDICATIONS OVER TO THIS INSURANCE OR WHAT TO DO NEXT,, I spoke to KAREN, from the help desk, today nov.22, I kept asking many questions, and she kept right on answering, it was a pleasure to speak to a person that understood, she was the kindest and very patient, it was truly so helpful and it was so nice to speak to someone like that, I am sure you get complaints, so I just wanted to tell you a very good report, Thankyou for having people like Karen working there it does make a difference

02
May

Posted by Suesloan


on 5/2/18 at 2:12PM

I have called 7 Cigna numbers for proof of annuity amount by letter. I was transferred every time back to the '˜sell your annuity' lady named Tanya. Nice lady. Just don't want to cash out!!! Gimme a number that works!!

03
Nov

Posted by Anonymous


on 11/3/16 at 12:09PM

Have been waiting on the phone for an hour.

09
Sep

Posted by Patsy


on 9/9/16 at 5:22PM

I love the new doctors commercial for CIGNA especially Dr. Cuddy from the house

11
Apr

Posted by Rolic


on 4/11/16 at 1:40PM

Just called there phone number was on hold for about 5 minutes and then got disconnected. . . . Great!.

15
Dec

Posted by Anonymous


on 12/15/15 at 5:50PM

Don't know where to start!! I have made numerous calls into Cigna to check on why $20,000 in claims have not been paid to find out they WONT BE PAID.!!!! Because I had "mental insurance coverage, but not "Substance Abuse" coverage!!! What a scam!!
So now trying to talk to someone the last two days about new coverage, I was misinformed, transferred to the wrong person twice and lastly put on hold for over 3 hours and 52 minutes getting NOWHERE!!!! Terrible customer service. One rep took the call and said they had no idea what I wanted and hung up on me after I had been holding for over an hour.

31
Oct

Posted by Frustrated in AZ


on 10/31/15 at 10:23AM

Unfortunately my company switched to Cigna this year and this has been the WORST insurance company I have ever had. Also their Cigna Home Delivery Pharmacy is TERRIBLE. I have been waiting for my insulin order for 3 weeks now. The Pharmacy website states "pending approval from doctor", which approval has already been done. Why have a website if it is not going to have updated information? A Cigna Rep I spoke to on the phone asked me if I had picked this up already....ummmm you are a Home Delivery Pharmacy...how would I pick this up? Their automated phone system has said for the last 4 days that "your order is processing in the pharmacy and should be shipped shortly" I guess "shortly" means we'll get it out to you when we feel like it. Three different answers from 3 different sources. I will be dropping Cigna during our next open enrollment and going on my husbands insurance...or I have may to quit my job to be able to get on his insurance sooner.

06
Mar

Posted by Anonymous


on 3/6/15 at 3:23PM

Liz B (located in Calif) customer service provided excellent service for me today 3/6/15 by contacting all the parties involved (Carecentrix and Durable Goods management group) and getting to the root of the process get my insulin pump supplies ordered.
She was very patient and explained everything so I know how we could proceed to follow up with the Vendor who provides the supplies.
She provided one of the best customer service experiences I can remember.

13
Feb

Posted by Anonymous


on 2/13/15 at 6:10AM

How can I get health insurance for my daughter

10
May

Posted by Anonymous


on 5/10/14 at 8:01AM

I have moved and am trying to change my address without success. I was told to go to a web site which does not allow me to change my address. What am I supposed to do?

04
Jan

Posted by garydreamweaver


on 1/4/14 at 10:54AM

I was enrolled, last year, in Medicare Plan D, and was very satisfied with the monthly premiums, prescription coverage, and flexibility of the patient's choice of physicians and pharmacies. During the enrollment period of this year, I was consumed with both of my parents'failing health and subsequent death of my father. When mail was coming to my house, I was too consumed with my family details, to even open up any information being sent. After his death, I began to open up mail, and was disgustingly mortified to see that you had spiked the monthly premiums by nearly double the cost of last year. Additionally, you had added pharmacy and policy stipulations, which have also, caused extreme concerns. I am now stuck with a plan, that I would have NEVER selected, and have absolutely NO options whatsoever. These were policies, that I feel, were implemented, knowing that we, as citizens, were not certain what was happening with health insurance because of certain Congressional members inappropriate actions regarding the new Affordable Health Care Act, and the Administration's problems getting the information enrollment online. I feel, as a former health care worker, and a Masters level professional, that what your agency has done, violates every ethical standard that our country has learned to value. You are NOT going to dictate which pharmacy that I am going to use, and to use pricing as a means of strong arming its those enrolled, highly unprofessional. I am found through various inquiries, that I have absolutely no way out of this mess, so I am forced to pay you twice what I paid you last year for my premiums; however, I do have control over whether I even utilize your services at all. As it stands now, I am going to be meeting with my physician, to see what medications that I can get outside assistance with, and which ones that I cannot. The ones that I cannot, I am going to be meeting with my pharmacy ( with whom I have used, befriended professionally, and now strictly as a customer, in determining what medications I can substitute for a cost that I can afford out of my own pocket, disregarding your services completely. I realize that I am forced to pay the monthly premium, but at this point, that is ALL that you will be getting from me. The increase in premiums is forcing me to cancel services that I have desperately needed, including dog walking, grocery shopping, and house cleaning, so I can pay the doubled premiums. Recognizing the pharmacies in your 'preferred network,' having been actively involved with our democracy's political arena, your selection is quite clear to me that these were chosen on highly objective and ethical standards. I don't think that I have ever been more disappointed, disgusted, and frustrated, over anything in my life, as I have this. It is impacting my health, well being, and I feel like you have eliminated choices that you had absolutely no right to make. To double your premiums to pad the pockets of those pharmacies in your 'preferred category,' infuriates me. Since I cannot even dis enroll without penalties, you will receive your $120+ monthly rates, but rest assured, that I will NOT be with your agency next year, and at this time, I have absolutely NO plans on using your plan this year. I feel that this is a tactic that one would expect in a country such as Russia, but quite dismayed that it is happening here. Since I have been actively involved, as mentioned before, in the state and national elections all of my life, I plan on letting this underhanded, unethical, and unacceptable practice on its citizens, many, though, highly unhappy and disappointed, would submit to your practices. I plan on discussing this TRICK with every notable agency and/or individuals involved with Medicare or the freedoms of a democratic process. I am not only grieving the loss of my father, and soon, mother, I am now being railroaded with my own health concerns. Disappointed and outraged are words that only mildly express my disdain.

24
Oct

Posted by b


on 10/24/13 at 2:26PM

could someone give me the number to Cigna's legal department. every time I ask I get a (not direct manager)?

14
Oct

Posted by ellie


on 10/14/13 at 5:36PM

The worst company. Our family almost went bankrupt. I had to hire a lawyer, and finally received my disability payment after the lawyer fought with CIGNA for a year.

26
Aug

Posted by mitchell5


on 8/26/13 at 7:56AM

I have had Cigna over a year and they haven't paid a single claim. I keep out of pocket. I have high blood pressure and my physician tells me they cant see me constantly until my claim is paid and when I contact Cigna claims they say I need a paper for a pre-existing condition. I faxed one atleast 3 times and they claim they never recieved them each time and before I know it they tell me too much time lapsed for them to honor my claim by the time they do recieve it!

02
Apr

Posted by LMac


on 4/2/13 at 7:47AM

I have telephoned Donna Gaudet in Cigna Legal Dept. on three different occasions in last 7 days - no return call. Her voice mail says she is in the office and will return call as soon as possible.

27
Mar

Posted by Anonymous


on 3/27/13 at 5:54AM

3/27/13 Called the 800 provider # this morning at 8:50 EST. The phone just rang and rang. There was no automated message to at least let me know their hours of operation. Odd, as I deal with numerous provider service accounts. I guess I will try later this morning and see if anyone showed up for work.

15
Jan

Posted by Anonymous


on 1/15/13 at 2:37PM

Each State Has An Insurance Commissioner-call Their Office And File A Grievance About Any Healthcare Issues You May Have-it May Take 30-60 Days To Get A Response But The Insurance Commissioner Will Get To The Bottom Of Any Issue Provided Your Insurance Plan Is Not A Self-funded Employer Plan. I Have Done This In The Past And Have Had Great Results. Good Luck To All

06
Jan

Posted by steve


on 1/6/13 at 8:44AM

They are the WORST damn company I have EVER dealt with. We tried to change our mailing address for the last six months. We called them, faxed them. mailed them change of address info and they still mail everything to my previous address. I have not received any mail from them since probably June. They have incompetents on the phone that give you standard card read answers. I hate doing business with them.

14
Nov

Posted by Anonymous


on 11/14/12 at 8:34AM

I am a health care provider just calling to get a fax number and have been sitting on hold for more than 12 minutes! No one has picked up for something as simple as a FAX NUMBER!

14
Sep

Posted by Anonymous


on 9/14/12 at 6:47AM

I have a special needs 7 year old son who needs to see a therapist 3 times a week. I have been submitting claims for almost 3 years without major problems yet this year claims since February have not been paid (january was). His therapist is now owed $17,000 and I have spent dozens of hours on the phone just to get more run around and excuses and each time a different story. Each time someone appoligizes and says the bills will be paid nothing happens and now I have been told that some claims are too late to be aid though I have been submitting them over and over all year. I am exasperated and feeling scammed and my son is bring harmed by your companies neglect. I have been told by supervisors the payments will be made and that I will be called back and none has happened. During a recent call when I told the associate that I was recording the call because I have had so many differing stories and excuses she hung up on me. I am a single mother and can't make the payments on my own. my son and I are reliant on his insurance which is now ineffective. MY SON AND I NEED HELP AND RESPONSES IMMEDIATELY. 917-653-5289

13
Sep

Posted by Jerry


on 9/13/12 at 12:13PM

For almost a year now cigna has been jerking me around on a large claim. I've been told i would be getting a $7000 refund, the next call another associate in claims could not find any of that information. 2 different managers in claims promised to call me back and never did. Now the claim has been denied for different reasons then before. Thank god we are witn Aetna now

10
Sep

Posted by Masking


on 9/10/12 at 4:30PM

I have been trying to get reimbursed for my prescriptions for 9 months--- YES 9 months! every time I call I get a different answer, they do a check request and a stop payment(that takes 10-14 days each) then tell me to call back with my reference number in a couple weeks. I do what they say because scripts are not cheap!!!! Now all they have to say is it must be my post office, REALLY???? I never have trouble getting my mail. I guess it's time to give up and get a different insurance company, it will be worth paying a few more dollars than to have to deal with a TERRIBLE CUSTOMER SERVICE DEPT!!!!!!!!!!!!!!

19
Jul

Posted by Anonymous


on 7/19/12 at 10:45AM

Mecca Chinia from the Dallas disability office has been promising me the "check is in the mail" for over 2 weeks. I can't believe the postal service is to blame. I live 30 miles away from the Dallas office. Documents faxed and sent somehow never arrive! I had heard Cigna will do anything to NOT have to pay a claim. I pay for the disability insurance. I will NEVER be a Cigna customer ever again.

13
Jun

Posted by overcigna


on 6/13/12 at 12:43PM

trying to get a copy of a card...THIRD TIME I HAVE CALLED TODAY FOR THE SAME THING! Wait time before someone picked up the phone was over 13 minutes. Now I am on hold again for this lady who has no clue what to do! really! I just need someone to fax me a copy of a card!

absolutely rediculous!

Not impressed Cigna! Way to let me down not just once but THREE times!

Keep it classy Cigna

25
Apr

Posted by Anonymous


on 4/25/12 at 7:07AM

Called concerning medical questions for my Autistic son. Spoke with Phillis today at 9:53 AM EST. My phone call experience was unpleasant and I was subjected to unprofessional behavior.

Viewing Cigna customer service reviews 1 - 25 out of 31
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