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Unfortunately my company switched to Cigna this year and this has been the WORST insurance company I have ever had. Also their Cigna Home Delivery Pharmacy is TERRIBLE. I have been waiting for my insulin order for 3 weeks now. The Pharmacy website states "pending approval from doctor", which approval has already been done. Why have a website if it is not going to have updated information? A Cigna Rep I spoke to on the phone asked me if I had picked this up already....ummmm you are a Home Delivery Pharmacy...how would I pick this up? Their automated phone system has said for the last 4 days that "your order is processing in the pharmacy and should be shipped shortly" I guess "shortly" means we'll get it out to you when we feel like it. Three different answers from 3 different sources. I will be dropping Cigna during our next open enrollment and going on my husbands insurance...or I have may to quit my job to be able to get on his insurance sooner.


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