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I have a special needs 7 year old son who needs to see a therapist 3 times a week. I have been submitting claims for almost 3 years without major problems yet this year claims since February have not been paid (january was). His therapist is now owed $17,000 and I have spent dozens of hours on the phone just to get more run around and excuses and each time a different story. Each time someone appoligizes and says the bills will be paid nothing happens and now I have been told that some claims are too late to be aid though I have been submitting them over and over all year. I am exasperated and feeling scammed and my son is bring harmed by your companies neglect. I have been told by supervisors the payments will be made and that I will be called back and none has happened. During a recent call when I told the associate that I was recording the call because I have had so many differing stories and excuses she hung up on me. I am a single mother and can't make the payments on my own. my son and I are reliant on his insurance which is now ineffective. MY SON AND I NEED HELP AND RESPONSES IMMEDIATELY. 917-653-5289


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