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I have been trying to get reimbursed for my prescriptions for 9 months--- YES 9 months! every time I call I get a different answer, they do a check request and a stop payment(that takes 10-14 days each) then tell me to call back with my reference number in a couple weeks. I do what they say because scripts are not cheap!!!! Now all they have to say is it must be my post office, REALLY???? I never have trouble getting my mail. I guess it's time to give up and get a different insurance company, it will be worth paying a few more dollars than to have to deal with a TERRIBLE CUSTOMER SERVICE DEPT!!!!!!!!!!!!!!


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