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my husband just got changed to Cigna part D FROM MEDICARE, I KNEW NOTHING ABOUT HOW TO GO ABOUT CHANGING ALL HIS MEDICATIONS OVER TO THIS INSURANCE OR WHAT TO DO NEXT,, I spoke to KAREN, from the help desk, today nov.22, I kept asking many questions, and she kept right on answering, it was a pleasure to speak to a person that understood, she was the kindest and very patient, it was truly so helpful and it was so nice to speak to someone like that, I am sure you get complaints, so I just wanted to tell you a very good report, Thankyou for having people like Karen working there it does make a difference


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