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Don't know where to start!! I have made numerous calls into Cigna to check on why $20,000 in claims have not been paid to find out they WONT BE PAID.!!!! Because I had "mental insurance coverage, but not "Substance Abuse" coverage!!! What a scam!!
So now trying to talk to someone the last two days about new coverage, I was misinformed, transferred to the wrong person twice and lastly put on hold for over 3 hours and 52 minutes getting NOWHERE!!!! Terrible customer service. One rep took the call and said they had no idea what I wanted and hung up on me after I had been holding for over an hour.


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