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trying to get a copy of a card...THIRD TIME I HAVE CALLED TODAY FOR THE SAME THING! Wait time before someone picked up the phone was over 13 minutes. Now I am on hold again for this lady who has no clue what to do! really! I just need someone to fax me a copy of a card!

absolutely rediculous!

Not impressed Cigna! Way to let me down not just once but THREE times!

Keep it classy Cigna


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