Posted by Anonymous
How can I not get my refund back I never got the vehicle and store clerk said they didn't have anything else available
Budget Rent A Car customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Budget Rent A Car.
11
Jan
26
Sep
Posted by transcourlimo
Orlando Airport Car Service of Orlando Provided by TransCour Limo is one of Orlando's best transportation and limousine services. We have been providing corporate & family car services to the Orlando, Kissimmee, Port Canaveral, Windermere, and Heathrow Elites for the past twenty-five years. Our goal at TransCour is to provide a top-of-the-line professional transportation service to all of our clients whether it's a regular town car service, SUV, stretch limo, Mercedes Benz, stretch SUV limousine, a limo bus, or luxury van service. From the beginning to the very end of the service the experience is unimaginable. Our drivers are trained, courteous, well-groomed professionals who have your best interest at heart.transcourlimo.com
26
Jun
Posted by Rex
We reserved a rental in Richmond Virginia at the airport on June 19th. Our confirmation was #39639346US5. It took us 2 hours to get the paper to pick up the car, then an additional 1 hour to get the car up in the humid, hot garage. I called your customer assistance line and they gave me a case #40171989. I was told to call back after our vacation and give the case number to your agent and they would help. I called back this morning, June 25th and talked to your agent Dollar Tallahassee and he said he understand our complaint but there is nothing he could do because this happens all the time and we need to be more understanding when these things occur. He did offer me a free day rental at a future date. My question is why would I rent another car from your company when I am treated this way this time.
To me this is totally unacceptable and very rude customer service.
12
Sep
12
Sep
09
Sep
Posted by Ann
I reserved a car in the night before paid ahead of time. I go to pick up the vehicle today 57 Valley Road Upper Montclair NJ, what I am about to write is the most horrific customer service I had ever gotten in my life. I am in the service business also, I would never hire the young man by the name of Brandon Cruz if that is his name. I walked in with my credit card I used to prepay. I was told that I had to leave a hundred dollar deposit, my rental was only $73.00. I said ok . The card I had would not go through, so I said here is my debit card I was told we would have to run a credit check, and that I "should have a 650 score" in a very condescending tone. I said what for 100 dollars I was not told this. Brandon response was "You should have called me before you came I would have told you" why would I call when I have a confirmation? It just gets worse I said I will give you a hundred dollars, "No we can not take cash" which I can see. I asked if I could be driven home I live 5 minutes by car. "No we can not do that for insurance purpose" ok when I deal with Hertz or Enterprise I am always picked up and driven home bought home. So I had to get a ride back to my house to get another credit card. As I am being driven home, Brandon calls me and antagonizes me in his condescending tone" "Just to let you know you need another card in your name " At this point I was not going to get treated by his rudeness, I let him know I did not appreciated how he spoke to me. He said "I do not tolerate rude customers" and hung up the phone on me. I had him on speaker and my ride heard the whole thing and was horrified. I went back to get the car I told him again I did not appreciate his attitude he shrug his shoulder and said he did not care. I ask his name and told me go ahead complain about me. The only reason why I continue my transaction is because I needed the car, I would loose my money if I did not take the rental since it was prepaid. I am a business owner in the vicinity, I will never ever use this rental company again or refer my clients there. I went back and told my colleagues about my experience and they will not refer their clients there. This Brandon Cruz should be ashamed of himself. He cost his boss business . I will never use this rental ever again, they saw the last of my business or my clients and colleagues and their clients.
29
Aug
09
Aug
Posted by CEW
Worst service experience in over 30 yrs of travel in Orlando on 7/26. Sewer problem at counters, so sent to next terminal. Line was so long that Supv. sent several of us over the Fast Break Desk. I waited for 1 hour and 45 minutes, and there were only 6 people in front of me. Most of those 6 people had their WHOLE FAMILY up at the window helping to get a car. Girl did NOT know how to book a resv. or was giving them preferential treatment. And 1 woman only knew how to give FAstBreak guests their envelope; One Supv. was trying to get cars from other terminal (this was 2 hours AFTER my plane landed). How long does it take to get "ALL HANDS ON DECK" and move the cars over so the CUSTOMER could be taken care of? My husband and assc. flew in 11/2 hrs. later, and I was just getting to my dump of a car when they got over to the other terminal. Checking in Monday a.m. - 20 cars and no one checking in. All of a sudden one of the employees came up and started checking; and then another man finally came. WHAT'S WRONG WITH BUDGET ON A WEEKEND IN JULY? Do they not have a plan in place if something like this should happen? No excuse for the checkin. My blood pressure is rising again just think about the ridiculous arrival process. BUDGET NEVER AGAIN!
06
Aug
Posted by Tammy
This place is horrible. I have spent thousands of dollars here in the last 6 months due to traveling my personal car issues. I've received 3 filthy cars there and each time I complain they said they would give me a discount the next time. Each time I remind them of the discount they get amnesia. The last time I rented a full size SUV. When I got there I reminded them of the last filthy car and the promised discount, they said this one won't be dirty because they're cleaning it now. Bull!!! This full size Ford Expedition Platinum model full loaded had a dead animal under it and a foul odor. I drove this car for 5 hours smelling a dead cacass underneath this car. When I arrived at my destination, I was so sick, I had to drive it through a car wash which is when the dead body wash up from the undercarriage. I took pictures if the parts that washed up on the car. When I turned the car in, these people acted as if this was the norm. As a matter of fact, I ended up paying more for the car. Someone needs to contact me regarding this matter.
28
Jul
Posted by Anonymous
If I could rate them a zero I would. First let me start by saying that I did not get names hence, why I am describing the workers physically so that management knows who they are. Secondly, I am a Latina myself, there is no racism here simply a lack of names and mgt needs to know who these people are.
I rented a minivan and yesterday the rear window was broken into while at the Bronx. I called and was told they had cars to exchange it with. I went in [7/27 between 2-3pm] and when I arrived I was told there were no cars. One of the workers a black lady with two toned blonde and black hair 4 counters down at the other end, yells to the latina woman helping me �if she didn�t take our insurance there is no exchange!� the room was full of customers. The latina lady [thin frame highlighted shoulder length hair] give me a casualty form to fill out and I asked if I could borrow her pen. She said NO! I need it� step to the side. I waited and waited and waited while I watch her type and not once over the next 8 minutes did she touch her pen. A latino guy [with a blue shirt] comes out with a pen in hand and I asked if I could borrow it to complete the form they asked me to fill out. He said No! I need it. He was not helping any customer, he was hanging around not doing much. Finally, I said give me back the mini van I have rented with the shattered rear glass, I need a car. He says �we only have a pick up� to which I say, I will take it. The black lady across the other side of the room yells again to the latino guy �if she didn�t take our insurance there is no exchange!� Unprofessional to say the least. The man outside who takes all the cars in was so nice and sweet [latino] and he came inside with me to talk the clerks into exchanging the car as he said they had cars indeed! He talks to the manager in the back office and I am not sure what she said but he brings me to the black lady to help me. She says �we already explained it to her that she can�t have an exchange because she did not take out our insurance�. NO ONE explained anything to me. No one looked at me in the eyes and talk to me about this. If yelling across the counter to her co worker is explaining then she needs serious communication training. In summary, she did not exchange the car and I had to leave with a minivan that had shattered glass inside of it as well as on the outside [I have pictures and happy to share]. Isn�t this a liability for BUDGET to decline a customer a safe car and force them to continue driving with a hazardous car that could have been further broken into? Unbelievable how dumb these workers can be. Where is customer safety on your company goals? The latino guy outside that receives the cars could not believe what unfolded when they did have cars. He and an African American man both came and got brown paper bags and tape and taped up my window. I tipped them and it was so deserved. I told them they knew was customer service was all about and that they should go inside and train the 3 clerks on attitude.
I am an executive, I travel extensively, I rent cars extensively and I was speechless at the PURE IGNORANCE for safety coupled with the POOR ATTITUDE and lack of customer service at this location. I hope corporate mgt. has video they can play back on this, I hope they train their employees. Though from the 2 rating this place has, it is evident that mgt is doing nothing to change things here. As such, I am going to escalate this review all the way to the top because clearly middle level management does not care to turn around this location. I can�t help to wonder, had I had an accident or something bad happened because Budget turned me down when I went to them with a dangerous situation, what legal protections Budget would have had [yes this complaint is also being sent to the chief legal counsel at Budget]. I did the right thing. Budget did not. I will not stop and will personally contact The top on this. To the two gentlemen that work outside, THANK YOU for what you did to make this bad situation more tolerable. I could�ve exploded but I kept my cool composure because I realized these clerks were travelling on the wrong side of the road which I refuse to travel on. I know one thing, Budget is off my list forevermore! Alamo, Avis, Dollar and Hertz, you gained a customer!
20
Jun
09
May
03
May
Posted by S H
Horrible! I will NEVER rent a car from them again, I will walk first.
Not even going to list all the things that were wrong. Don't even get me started on the lack of customer service because there isn't any.
Oh and don't rent a car from The Sugarland Airport, it isn't located at the airport it is about 4 miles away, good luck at getting there.
01
May
Posted by Chris
Customer service is ridiculous poor..can't reach anyone one the phone and I have even emailed them several times. I have rented cars from this company on many occasions but they will most diffiently start renting cars from somewhere else..why is it so difficult to speak with someone at this company..
14
Mar
17
Dec
Posted by Anonymous
My name is Kimberly Watson, i attempted to rent a car on Thursday 08 Dec 2016 as of today 17 Dec 2016 my 150.00 has not been returned to my card. I've spoken to several customer service reps and have been advised my money would be returned and as of today nothing. My case number is 18736461. When i called on yesterday i was informed i would have to wait another 3-7 days for my money to be refunded. I went to the Dallas Love Field location, i waited for about 2 hours to get the van then was told i couldn't rent the van. Would someone please tell me how i can be refunded my 150.00 seeing as though i never rented the van.
17
Jul
Posted by karma
Please be careful when renting from Budget and check your statements!
I rented a car from the Evanston, IL branch the last week of June with no problems (so it seems) but just yesterday Visa called ME to report a suspicious $300 charge on this card- the same and only card I use for rentals only. I'll be reimbursed for the charges and the card's now cancelled, but haven't used that card since renting the car is all I'm saying.
After reading all the bad reviews, I'm reluctant to even call customer service! I wanna talk to the guy who signs the checks!
You've been warned...
27
May
Posted by Anonymous
Picked up a car from the JFK location, for my daughters graduation, long story short the car got a flat 30 min in to driving it, no spare tire, no air supprssion and the best part is that after 6 calls to roadside assistance no one shows up. I am on a busy highway,scared and had to google and find a fix a flat, The end result, highway patrol $136, new tire $45 and I missed my daughter's graduation.Oh and when I returned the car I was told I never called roadside for help
Thanks
Budget never ever again.
17
Mar
26
Sep
13
Apr
Posted by Anonymous
I Confirm Reservation In The Morning And Discuss What Car Is Available...i Show Up At Arranged Time And Employee Says Other Employee Is Driving This Car And "will Be Right Back"
He Calls Employee Driving Car And Employee Says He Will Be Back In 5 Minutes But I Cannot Have That Car As It Is Sold... Obviously He Is Lying ...
I Wait 20 Minutes And He Is Still Not Back So I Call Customer Service
I Talk With An Employee Supervisor Who Would Only Identify Herself As "que"... She Is Very Rude And Tells Me
" What Do You Want Me To Do About It From 100 Miles Away" Lovely...
The Budget Location At Is A Hell Hole... It Looks Like A Used Car Hustle Shop And Junk Yard. They Answer By Avis Or Budget Or Whatever As They Hustle For Both Companies..
Pick Up Location
Laurel, Md Dtn, Bw8
Budget Made Me Late For Work And Undergo Tons A Stress And At The End I Had To Pick Up 10 Miles Away And They Would Not Even Give Me A Comp Upgrade...
Horrible Service And Terrible Company
I Will Post This At As Many Web Locations For Complaints That I Can Find.
03
Feb
Posted by Anonymous
I have been trying to Call Budget rent a car for several days. I left messages, no body called back. I tried calling several more times and the phone was always busy. I finally get someone and she puts me on hold and after 20 minutes I gave up and hung up because no one ever picked up the call.
Lousy service
09
Jan
Posted by jenjimc
RIP OFF!! They charged me twice on my credit card and when I realized it I bounced 8 checks along with $252 in charges. I called Budget and they tell me it will take 7 days to refund my account!!!!
Well what am I suppose to do for the next 7 days with no money because YOU screwed up!!! Refund my money ASAP and I can go to the store and buy groceries for my 3 kids!!! TOO BIG of a company to have the kind of customer service that is needed in this day and age.
I bet if I charged money it would go automatically to my account but 7 days for a refund
06
Jul
Posted by MichaelP
Your company debited my account twice for the same rental. I have made 6 calls to the office I rented the car from and they have put me on hold every time. Twice for 20 minutes or more. I just want to get this taken care of before I forget! This is the 3rd car I have rented from your company in 2 months. Thinking it's my last. Thank you for the poor service.
02
Jul
Posted by ACE
I just delt with Caitlin.One of your customer service representatives She was outstanding. Kind, considerate and throughly knowledgeable. Compared to the employee's at the Budget desk at the Tampa airport. This is the second time we have run into problems at this airport. Terrible customer service and bad attitudes. The other customers were as upset as we were Some walked away. When we travel again are we going to find the same problems and bad attitude
