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My name is Kimberly Watson, i attempted to rent a car on Thursday 08 Dec 2016 as of today 17 Dec 2016 my 150.00 has not been returned to my card. I've spoken to several customer service reps and have been advised my money would be returned and as of today nothing. My case number is 18736461. When i called on yesterday i was informed i would have to wait another 3-7 days for my money to be refunded. I went to the Dallas Love Field location, i waited for about 2 hours to get the van then was told i couldn't rent the van. Would someone please tell me how i can be refunded my 150.00 seeing as though i never rented the van.


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